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Stillen has a horrible reputation. The way they treat customers is just retarded. The only thing I bought from them is the lip and I am not planning to do anymore business with them after hearing so many **** reviews. A company this big treating customers like this should not be supported by the community. :thumbsdown:
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Pretty sure that promotion was only for direct purchases...
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I bought a front splitter from stillen the other week, during presidents day weekend. They had a promotion for like 10% or 5% off any orders that weekend, all you had to do was enter a promotional code at checkout (like thousands of other internet stores) except when I did this, no discount was taken off my total. So trying to be smart I called stillen up to inquire why the discount wasnt being taken off. I was told that the discount doesnt come off until they process the credit card payment which is the day they ship my item. I was told not to worry, that my cc would be charged the discounted price.
Lo and behold a few days later when the lip shipped, my cc statement showed a charge for the full price. I will back this thread up in saying that Stillen is gunna catch a BAD rep for this kind of service. Which is so dissapointing. If only I could run a company like Stillen...... |
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Good way to run a company into the ground, But like you said people still buy from them. If I was not told I would have been able to get the Stillen bucks( Front pads and rotors) I was going GTM.. Wish I went GTM anyway now, :/
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A lot of Stillen bashing lately. I'm staying neutral on this one, but this isn't the right way to treat a supporting forum sponsor. Bad experience or not, I think for the most part, stuff like this should get resolved privately.
OP, not to be a ****, but did YOU ever try calling the guy back? Just playing devil's advocate, but think about it from thier point of view. They usually put this kind of stuff in writing and most likely the promotion was through Stillen directly. If anything, you are technically not entitled to that promotion since you yourself have admitted you purchased through a third party. You not knowing isn't reason enough. Your gripe with getting that amount should really be with the third party vendor and not Stillen since YOU decided to purchase it with them. To get this resolved, which I'm assuming is the reason for this thread, I would contact Stillen again and ask to speak with the manager or contact the third party vendor. Get names, so if you have to call again you'll know who to ask for. All this thread does is make you look someone seeking entitlement because you spent 4 grand on 4 grand worth of products (subjectively) and want more from them. I guess the lesson here is to read the fine print. I hope they resolve this for you. |
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