Thoughts on Z1 Motorsports

DEpointfive0

I wonder if you're partial with a username like that? Lol

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JC-Nismo

So you called them and told them about the threads before you modified them and there response was
" we can't help you with that" ??? You should've boxed them up at that point and sent them back, but like others have commented, I live minutes away from Z1 and Jon and those guys up there have been nothing less than super professional to me and not to negate your issue, it just seems a little odd that they would ruin a seemingly flawless reputation on this site over $1900. Good luck man and I hope you get it resolved.

JC-Nismo

PS: I hope Z1 chimes in on this and put this to rest accordingly.

Asheth

Couldn't he have easily did a dispute? Easily done with PayPal. I've spent over $3000 at Z1 in the last 2 months probably $5000 total since last year. No issues and customer service is always good. I usually ask for Joel or talk to Jon or Rod if Joel doesn't answer. No issues at all.

This just sounds like impatience to me. Why mess with the product and attempt to make it work if it didn't work as you intended. I bought a brand new exhaust from Ark. I took it to 4 places they all said the left tail pipe was wrong. My choices were to send it back or take it and get it re-welded to fit. I chose to re-weld it but I knew at that point it was out of my own pocket and if something happened it was on me. I wouldn't be able to warranty any issues for that section because I chose to modify it. I did that after multiple conversations with Ark. I have been impatient and just want it to "work" spent my own money but I knew what went along with it.

If this was any other product and not automotive related the same would apply to just about any company.

Maybe Z1 will help out since you brought it up on the forums. I don't feel they should be obligated to just because you couldn't wait and exercise patience. I do hope you get to some resolution.

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Z1NONLY

lol. I had the screen name (on an altima forum) over a decade ago....before I even knew there was a shop named "Z1".

DElrose91

I agree with you i really do. I knew what i was getting into, like i said at first i thought it was my fault it was stripped. So i spent the money on the repair. The second time it was no good i blamed the machine shop. But now that the other caliper has been stripped i just cant believe it, its gotta be the bolt. There is no way it should be this complicated to install calipers, especially brand new ones.
It sucks because now the fix is to buy new calipers with new banjo bolts, so on top of the $1900 i spent plus repairs $200, i will need to buy 2 new calipers for $700. $2800 for sport brakes? Come on I could have bought cheap stoptechs for a little more. Not to mention the low quality rotors that came with it, im sorry but my stock base breaks have never mad a noise in 43000 miles, these new upgrades rotors squeak obnoxiously loud almost every time i stop when first driving the car for the day.

In the ideal situation, id like to see something done about this, as i am not happy at all with what i have received. Although z1 may be a good reputable store they have failed to make the customer happy on his purchase. I am far from happy, as would be anyone who spends a lot and doesnt get what they wanted. Maybe something like a discount on the new calipers i have to buy or something anything.

dislimn

OP broke stuff he bought and wants a refund hahah

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DElrose91

Yes thank you for your contribution

dislimn

well i'm just saying if you had two expert mechanics and you and couldn't install brakes i'm not sure you'd be qualified to fade the brakes on a base

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tell the survivors help is on the way

thompsontechs

Once you have someone try and retap it it's over. I have spent well over 3k with these guys and did have an issue with one part being a bit late, but other than that the guys have been great.

In the future, if you get a part which would require machining or tapping to work, call the shop beforehand. I find it real hard to believe they would not do something if you had called them right away. The Z community is small and we all talk to one another. If a shop treats us badly they will not be in business long... Well there is one notable exception. :P (Not Z1)

If fact their follow-up and service has been great erg...

Hello,
This is Shanna from Z1 Motorsports contacting you to verify that you received your order # 385320 placed on Monday 19 May, 2014 and that it was correct. Your business is very important to us and we thank you for your order. We aim for complete customer satisfaction and strive for exceptional service. Please let me know if you have any problems with your order, your overall experience with Z1, or any constructive criticism to offer.If your order has been checked as drop shipped status, You should have received a prior email detailing estimated time of arrival. This time will vary from product to product. Please contact us if you have any further questions. Once again we appreciate your business and hope we can help you with all of your future Z and G parts needs.

Order Summary

1 x Z1 Motorsports 370Z/G37 Oil Cooler Kit = $613.00
Select Cooler Size 34 Row
Oil Sandwich Plate Adapter Thermostatic
Protective Hose Wrapping Yes
Core Setrab
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Thanks
Shanna Floyd
Z1Motorsports.com - Nissan 300zx, 350Z, 370Z, Infiniti G35, GTR, and G37 Parts and Performance Experts.

770.838.7777 x 307

Mike

I'm a little confused here. How are you driving on the new rotors if the calipers are ruined? The old stock calipers won't fit on the larger rotors, so did you get the new calipers to work?

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DElrose91

I have the rear brakes on as these werent a problem. So akebono on the rear, stock on the front

JARblue

I know this probably doesn't help you now, but every conversation with Z1 I've ever had regarding the banjo bolts ended with them saying they are a pain in the a$$ and just another potential leak point. They even recommended I buy the less expensive, non-premium SS brakes lines for my Akebonos because the banjo bolts are removed entirely.

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DElrose91

Yea i wish i would have known about this before hand i would have definitely spent the extra money. I think after i save up to buy new calipers I will get the ss brake lines as well. I understand z1 has been good to a lot of people but ive spoken to them many many times about this and they make it seem like this is unheard of to have problems with these bolts. They have not advised me to get the brake lines at all.

thompsontechs

Sorry to hear about your problem buddy, at times even the best fall short of the mark. I think it might warrant a caution note in the package. I did SS lines on mine too.

JT