Dealership Recommendations/Experiences

sylenze · 02-09-2015, 07:49 PM

Just hoping to start a thread to track experiences with southern California dealerships. I just had a very unsatisfying experience with Fontana Nissan and wished there are more reviews on dealerships from 370z owners out there. I know dealerships are not the best solution when it comes to issues with our cars, but in regards to warranty repair I just hope we can identify at least one that we can all feel comfortable going to.

sylenze · 02-09-2015, 08:47 PM

Just to start it off,

Last week, my z died on me (luckily close by my house) and was unable to start. Got it towed to Fontana Nissan where it was eventually diagnosed that one of my cam sprockets needed replacement.

My issues with Fontana Nissan is two parts. First, the service adviser, Ric Del Rosario, essentially made me feel as an encumbrance and got annoyed at me when I tried to press for further analysis/diagnosis in regards to my car. Considering the issues I've had on my engine (short blocked replaced for oil consumption and upper oil pan leak), I was trying to understand or get further detail on what the root cause of the failure was. I was scared that the engine is still consuming oil and hoping that with all the issues I've had Nissan would replace the engine completely. Instead of trying to understand my concern, he simply insinuated that if there are any issues it would have been my fault. He started making statements like oil consumption was probably occurring because I use nissan esther oil, which he claims to be easily burned by the engine. He further insinuate blame towards me by saying oil consumption occurs when you ran your car hard or that perhaps when I changed the oil I didn't put enough oil in it.

With all of that, I started a claim with Nissan Consumer Affairs in hoping that my issues and concerns would get further attention. But, this would not be the case because NCA simply relies on the dealership to make technical judgement/recommendations on the car. And essentially, Fontana holds on to their initial and ostensible recommendation that the car doesn't need further evaluation because the only issue is the cam sprocket.

In any case, I got the car back last Saturday, and appeared to be running fine. Before exiting the dealership, I noticed that the car has develop an exhaust rattle. So, I immediately returned my car back to the service area to get it look at. The rattle comes in after reving the engine pass 3K rpms and specifically coming from inside the invidia gemini's resonator. During this whole time, Ric is essentially is not taking responsibility on the damage and making statements that they can't do anything about it since it's an aftermarket part. Although my car did get towed to the dealership dead and that the cam sprocket work would be away from the resonators, the rattle is so noticeable that I am confident that the damage occurred after it got to Fontana. Unfortunately, I did not log/take a picture of my mileage before my z got there, so I can't even prove if the car was taken out for extended "test drives" which I think would be the only possible cause of the resonator being damaged. We ended the issue with Ric talking to the Service Dept Manager to see if they can do anything, which I just found out did not happen after just calling and asking for Service Dept Manager directly.

Just to summarize, LOL, I would not recommend going to Fontana Nissan; and in the case that you have to, definitely either work directly with Paul Haley, the service director, or another service adviser.

/Angelo350Z/ · 02-09-2015, 08:52 PM

Quote:

Originally Posted by sylenze

Just to start it off,

Last week, my z died on me (luckily close by my house) and was unable to start. Got it towed to Fontana Nissan where it was eventually diagnosed that one of my cam sprockets needed replacement.

My issues with Fontana Nissan is two parts. First, the service adviser, Ric Del Rosario, essentially made me feel as an encumbrance and got annoyed at me when I tried to press for further analysis/diagnosis in regards to my car. Considering the issues I've had on my engine (short blocked replaced for oil consumption and upper oil pan leak), I was trying to understand or get further detail on what the root cause of the failure was. I was scared that the engine is still consuming oil and hoping that with all the issues I've had Nissan would replace the engine completely. Instead of trying to understand my concern, he simply insinuated that if there are any issues it would have been my fault. He started making statements like oil consumption was probably occurring because I use nissan esther oil, which he claims to be easily burned by the engine. He further insinuate blame towards me by saying oil consumption occurs when you ran your car hard or that perhaps when I changed the oil I didn't put enough oil in it.

With all of that, I started a claim with Nissan Consumer Affairs in hoping that my issues and concerns would get further attention. But, this would not be the case because NCA simply relies on the dealership to make technical judgement/recommendations on the car. And essentially, Fontana holds on to their initial and ostensible recommendation that the car doesn't need further evaluation because the only issue is the cam sprocket.

In any case, I got the car back last Saturday, and appeared to be running fine. Before exiting the dealership, I noticed that the car has develop an exhaust rattle. So, I immediately returned my car back to the service area to get it look at. The rattle comes in after reving the engine pass 3K rpms and specifically coming from inside the invidia gemini's resonator. During this whole time, Ric is essentially is not taking responsibility on the damage and making statements that they can't do anything about it since it's an aftermarket part. Although my car did get towed to the dealership dead and that the cam sprocket work would be away from the resonators, the rattle is so noticeable that I am confident that the damage occurred after it got to Fontana. Unfortunately, I did not log/take a picture of my mileage before my z got there, so I can't even prove if the car was taken out for extended "test drives" which I think would be the only possible cause of the resonator being damaged. We ended the issue with Ric talking to the Service Dept Manager to see if they can do anything, which I just found out did not happen after just calling and asking for Service Dept Manager directly.

Just to summarize, LOL, I would not recommend going to Fontana Nissan; and in the case that you have to, definitely either work directly with Paul Haley, the service director, or another service adviser.

What a sh1tty experience, sorry to hear. Isn't Fontana Nissan a vendor here?

Waiz · 02-09-2015, 09:05 PM

Dealerships =

Zbrah · 02-09-2015, 10:02 PM

Sorry about your experience. A lot of people recommended them but like you, my experience there was not very good to say the least. My Z ended up needing body work and a full bumper re-spray after my car was dropped off for a simple diagnostic. It's sad but I don't even trust any Nissan dealership around for any type of service. If you love your car, take it to an outside professional.

Isn't the nissan ester oil is what's recommended by nissan? What an effing tard!

Tadpole · 02-09-2015, 11:12 PM

San Marco Nissan has been great to me and my wife's Nissans and I highly recommend them for service. My Z just went out of warranty last week so I will see if the honeymoon ended with them as there is usually a change of tune if and when you have a problem.

So far so good with minimal issues with my Z.

Sorry to hear about your issues with Fontana.

JARblue · 02-10-2015, 10:13 AM

That service advisor sounds like an a$$hole as well as an idiot. PM Juan@Fontana here on the forum. I don't think he's in the service department, but I bet he could step and help you get some answers.

madmike23 · 02-10-2015, 12:04 PM

I'm fine with dealerships. Nothing wrong with them IMO. I know what I need and so do they. They have the equipment to know what's needed and what's coming up. I've only had oil changes done so far and I've stuck with the same oil that the car originally came with.

I've gone to Puente Hills Nissan, they're pretty cool, clean and very professional. Very honest (my experiences). The waiting room is big and has private rooms if you gotta work or talk on the phone. One TV, coffee, popcorn, no computers.

Cerritos Nissan, they got coupons for service online and there's always a line out to the street. Service guy wasn't straight forward on the oil "needed" (upsell) but was very polite/professional. Waiting room is tiny (like a tire store's waiting room) where people waiting is spilling outside. Coffee, busted donuts, one small TV. Probably wont go to again.

JARblue · 02-10-2015, 12:09 PM

Quote:

Originally Posted by madmike23

I know what I need and so do they.

Not always...

I went to dealership for a light that came on my dash. They gave me a brake fluid flush without my permission and then tried to charge me for it. The brake fluid I put in there was Motul RBF600 and only 3 months old at the time. So not only did I have to argue at length with them about whether I should have to pay them for it, I had to replace the crappy Nissan fluid with another round of Motul. Oh and the fix for the light that came on? Topping off the brake fluid. Fvck dealershits

FairladyZ10PG · 02-10-2015, 01:28 PM

Metro Nissan in Montclair

Had problem starting the car (they could not replicate the problem so they sent me home; found out I was driving with out the clutch fluid reservoir cap for a month because the mechanic decided to just leave the cap under the hood; soon my csc gave out; quoted me $2400 just to fix the csc; went to a local shop & got it fixed for less than $1k)

So my conclusion is "don't go to Metro Nissan of Montclair"

RumbleFish · 02-10-2015, 02:23 PM

Dealerships I've had bad experiences with:
Mission Hills, Glendale, Universal City.

When I had clutch issues, all 3 of the above dealerships denied me service under my CPO warranty. Not only that, they were pricks about it.

Only Nissan of Van Nuys told me to come on in and they'd do any repairs under warranty, which they did. They made me feel like a valued customer.

As it turned out, they only replaced the clutch fluid w/ the GTR stuff.
That was about 4 mos ago and i've not had any further problems

Zbrah · 02-10-2015, 02:43 PM

Every service department will have a customer waiting room with a tv, magazines, coffee, popcorn, child playroom, etc. to keep the customers busy and not complaining about wait time, so it's really nothing special. The last thing they want is service customers loitering the dealership with nothing to do.

If you're just coming in for a fluid change, most likely you won't have an issue. When warranty work pop up, that's when they will **** you around and dig into your pockets. Nissan dealershits have the worst customer service I've experienced. Been to OC Nissan, Cerritos Nissan, Buenna Park Nissan, all quack jobs. Each of the service techs acknowledged my car had an issue BUT they refused to do a damn thing about it. Finally drove it an hour away to Fuking Fontana and they fuked my car up, twice. So good luck to anyone taking their chances with them. I'm of the opinion that Nissan corp & dealershits don't give a flying fuk for existing customers so I no longer bring my business to them, found a local shop to get work done on my cars.

JARblue · 02-10-2015, 02:47 PM

Couldn't have said it better. I have tried getting powertrain warranty coverage on multiple items at all three dealershits local to me. Only successful claim was for slightly drooping headliner I had replaced two days before I hit 36K miles. Thankfully, I found a Z/G specialist in my neighborhood for anything I'm not comfortable doing myself.

370Z JT · 02-10-2015, 03:11 PM

stupid question, but can we take nissan vehicles to infiniti dealership for warranty services?

madmike23 · 02-10-2015, 06:20 PM

Quote:

Originally Posted by Zbrah

Every service department will have a customer waiting room with a tv, magazines, coffee, popcorn, child playroom, etc. to keep the customers busy and not complaining about wait time, so it's really nothing special...

That is true, but this is a "dealership experience/recommendation" thread. I just gave a brief statement of what they had if anyone was thinking about going there. I wasn't in shock or awe of it. The TV's weren't anything to write home about. But Puente Hills have individual rooms to do work in or have a conference call. That's a plus for me. Didnt see any magazines though.

My Honda dealership has the best stuff. Super clean lounge, giant tv, quiet play room for kids, Ms. Pacman!!!, keurig, popcorn, and imacs. I really dont mind when its time for service. They sometimes have a hot dog grill outside. All they need is a bar.

Buena Park Nissan was tiny and didn't have anything either. Small garage, didn't have time for my car when I arrived. They never answer their phones either.

Anybody have any experiences with Stadium Nissan?

02-09-2015, 07:49 PM	#1 (permalink)
sylenze Base Member Join Date: Mar 2009 Location: So Cal/SB county Posts: 222 Drives: 370z 6mt+SP PG Rep Power: 16	Dealership Recommendations/Experiences Just hoping to start a thread to track experiences with southern California dealerships. I just had a very unsatisfying experience with Fontana Nissan and wished there are more reviews on dealerships from 370z owners out there. I know dealerships are not the best solution when it comes to issues with our cars, but in regards to warranty repair I just hope we can identify at least one that we can all feel comfortable going to.

02-09-2015, 08:47 PM	#2 (permalink)
sylenze Base Member Join Date: Mar 2009 Location: So Cal/SB county Posts: 222 Drives: 370z 6mt+SP PG Rep Power: 16	Just to start it off, Last week, my z died on me (luckily close by my house) and was unable to start. Got it towed to Fontana Nissan where it was eventually diagnosed that one of my cam sprockets needed replacement. My issues with Fontana Nissan is two parts. First, the service adviser, Ric Del Rosario, essentially made me feel as an encumbrance and got annoyed at me when I tried to press for further analysis/diagnosis in regards to my car. Considering the issues I've had on my engine (short blocked replaced for oil consumption and upper oil pan leak), I was trying to understand or get further detail on what the root cause of the failure was. I was scared that the engine is still consuming oil and hoping that with all the issues I've had Nissan would replace the engine completely. Instead of trying to understand my concern, he simply insinuated that if there are any issues it would have been my fault. He started making statements like oil consumption was probably occurring because I use nissan esther oil, which he claims to be easily burned by the engine. He further insinuate blame towards me by saying oil consumption occurs when you ran your car hard or that perhaps when I changed the oil I didn't put enough oil in it. With all of that, I started a claim with Nissan Consumer Affairs in hoping that my issues and concerns would get further attention. But, this would not be the case because NCA simply relies on the dealership to make technical judgement/recommendations on the car. And essentially, Fontana holds on to their initial and ostensible recommendation that the car doesn't need further evaluation because the only issue is the cam sprocket. In any case, I got the car back last Saturday, and appeared to be running fine. Before exiting the dealership, I noticed that the car has develop an exhaust rattle. So, I immediately returned my car back to the service area to get it look at. The rattle comes in after reving the engine pass 3K rpms and specifically coming from inside the invidia gemini's resonator. During this whole time, Ric is essentially is not taking responsibility on the damage and making statements that they can't do anything about it since it's an aftermarket part. Although my car did get towed to the dealership dead and that the cam sprocket work would be away from the resonators, the rattle is so noticeable that I am confident that the damage occurred after it got to Fontana. Unfortunately, I did not log/take a picture of my mileage before my z got there, so I can't even prove if the car was taken out for extended "test drives" which I think would be the only possible cause of the resonator being damaged. We ended the issue with Ric talking to the Service Dept Manager to see if they can do anything, which I just found out did not happen after just calling and asking for Service Dept Manager directly. Just to summarize, LOL, I would not recommend going to Fontana Nissan; and in the case that you have to, definitely either work directly with Paul Haley, the service director, or another service adviser. Last edited by sylenze; 02-09-2015 at 08:50 PM.

02-09-2015, 10:02 PM	#5 (permalink)
Zbrah A True Z Fanatic Join Date: May 2013 Location: The370Z.com Posts: 4,956 Drives: 370Z Rep Power: 5452	Sorry about your experience. A lot of people recommended them but like you, my experience there was not very good to say the least. My Z ended up needing body work and a full bumper re-spray after my car was dropped off for a simple diagnostic. It's sad but I don't even trust any Nissan dealership around for any type of service. If you love your car, take it to an outside professional. Isn't the nissan ester oil is what's recommended by nissan? What an effing tard! __________________ Last edited by Zbrah; 02-09-2015 at 10:04 PM.

02-09-2015, 11:12 PM	#6 (permalink)
Tadpole A True Z Fanatic Join Date: Sep 2013 Location: Lockhart, TX Posts: 1,082 Drives: 13 Nissan 370Z A7 Rep Power: 18	San Marco Nissan has been great to me and my wife's Nissans and I highly recommend them for service. My Z just went out of warranty last week so I will see if the honeymoon ended with them as there is usually a change of tune if and when you have a problem. So far so good with minimal issues with my Z. Sorry to hear about your issues with Fontana. __________________ Takeda TR3009P Short Ram Intakes, Custom Dual Exhaust, X-Piped with 18" Resonators & TopSpeed Axle Backs. EVO-R Led Third Foglight,

02-10-2015, 10:13 AM	#7 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	That service advisor sounds like an a$$hole as well as an idiot. PM Juan@Fontana here on the forum. I don't think he's in the service department, but I bet he could step and help you get some answers. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

02-09-2015, 09:05 PM	#4 (permalink)
Waiz A True Z Fanatic Join Date: Apr 2010 Location: SoCal Posts: 9,262 Drives: Z33 & GE8 Rep Power: 459	Dealerships =

02-10-2015, 12:04 PM	#8 (permalink)
madmike23 Base Member Join Date: Dec 2013 Location: Brea, CA Posts: 139 Drives: '14 370Z PW Touring Rep Power: 12	I'm fine with dealerships. Nothing wrong with them IMO. I know what I need and so do they. They have the equipment to know what's needed and what's coming up. I've only had oil changes done so far and I've stuck with the same oil that the car originally came with. I've gone to Puente Hills Nissan, they're pretty cool, clean and very professional. Very honest (my experiences). The waiting room is big and has private rooms if you gotta work or talk on the phone. One TV, coffee, popcorn, no computers. Cerritos Nissan, they got coupons for service online and there's always a line out to the street. Service guy wasn't straight forward on the oil "needed" (upsell) but was very polite/professional. Waiting room is tiny (like a tire store's waiting room) where people waiting is spilling outside. Coffee, busted donuts, one small TV. Probably wont go to again.

02-10-2015, 01:28 PM	#10 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 255	Metro Nissan in Montclair Had problem starting the car (they could not replicate the problem so they sent me home; found out I was driving with out the clutch fluid reservoir cap for a month because the mechanic decided to just leave the cap under the hood; soon my csc gave out; quoted me $2400 just to fix the csc; went to a local shop & got it fixed for less than $1k) So my conclusion is "don't go to Metro Nissan of Montclair" __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

02-10-2015, 02:23 PM	#11 (permalink)
RumbleFish Premium Member Join Date: Oct 2013 Location: Los Feliz, Ca. Posts: 1,212 Drives: '10-Sport-M6 Rep Power: 8240	Dealerships I've had bad experiences with: Mission Hills, Glendale, Universal City. When I had clutch issues, all 3 of the above dealerships denied me service under my CPO warranty. Not only that, they were pricks about it. Only Nissan of Van Nuys told me to come on in and they'd do any repairs under warranty, which they did. They made me feel like a valued customer. As it turned out, they only replaced the clutch fluid w/ the GTR stuff. That was about 4 mos ago and i've not had any further problems madmike23 and JAOz like this. __________________ How far, this...Utopia? F.I. CBE V2/Stillen G3 CAI/GTM 25R OC/EcuTek tune (Specialty Z)/ KW V3's/Stillen Sway bars/SPC rear camber kit/Z1 FUCA/Mich. PSS4S 255/35-295/30

02-10-2015, 02:43 PM	#12 (permalink)
Zbrah A True Z Fanatic Join Date: May 2013 Location: The370Z.com Posts: 4,956 Drives: 370Z Rep Power: 5452	Every service department will have a customer waiting room with a tv, magazines, coffee, popcorn, child playroom, etc. to keep the customers busy and not complaining about wait time, so it's really nothing special. The last thing they want is service customers loitering the dealership with nothing to do. If you're just coming in for a fluid change, most likely you won't have an issue. When warranty work pop up, that's when they will **** you around and dig into your pockets. Nissan dealershits have the worst customer service I've experienced. Been to OC Nissan, Cerritos Nissan, Buenna Park Nissan, all quack jobs. Each of the service techs acknowledged my car had an issue BUT they refused to do a damn thing about it. Finally drove it an hour away to Fuking Fontana and they fuked my car up, twice. So good luck to anyone taking their chances with them. I'm of the opinion that Nissan corp & dealershits don't give a flying fuk for existing customers so I no longer bring my business to them, found a local shop to get work done on my cars. RumbleFish likes this. __________________

02-10-2015, 02:47 PM	#13 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	Couldn't have said it better. I have tried getting powertrain warranty coverage on multiple items at all three dealershits local to me. Only successful claim was for slightly drooping headliner I had replaced two days before I hit 36K miles. Thankfully, I found a Z/G specialist in my neighborhood for anything I'm not comfortable doing myself. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

02-10-2015, 03:11 PM	#14 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 378	stupid question, but can we take nissan vehicles to infiniti dealership for warranty services? __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

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