Your worst nightmare when you drop your ZL1 car off at the dealer...

DCNISMO

I would be soooo pissed…..and the pissed even more by this whole dealership…..
Dealership Totals Customer's Camaro ZL1, Owner And Dealer At War

theDreamer

Just read this, dealership keeps making the wrong choices in this.

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cdoxp800

That Chevy Dealership won't be a a Dealer much longer...

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Tazicon

I was reading that on Yahoo.........................man oh man.

TerribleONE

69 SS>ZLI IMO.. This really sucks.

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shadoquad

stunningly awful.

zmanelite

wow that sucks balls

dtul

They screwed up big. They made some good moves like firing the employee and even trying to have him brought up on charges, but they butchered the most important part - appeasing the pissed off customer. I heard they offered him comparable used ZL1s. I have no idea how they managed to think that would go over well.

They should have ate the loss and offered a brand new ZL1. They should have known that this would make it into the news and they would get tons of bad press by fighting the customer on this and that it would cost them much more in lost business than the price difference between a new and used ZL1. Hell they could have even turned this into a marketing opportunity, going above and beyond for the guy. People would still be iffy about the dealer, but they could have saved a lot of face here. Future and current customers see how well they handle a massive mistake and it could make them feel more confidence in the dealer going forward. All kinds of fail here on the dealers part.

122554

I don't understand why they're on a forum, any forum! Hire an attorney and STFU!

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I don't normally drink beer, but when I do....i drink a lot!

murphman

Yahoo!

Just saw this on the front page of Yahoo.com

This is not going to turn out well for that dealership.

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MMC Racing

So this boils down to the couple will get insurance money from someone in the end, but it will be the value of a 2012 vehicle, not replacement cost. They owned the vehicle since day 1 and anyone else's discarded baby will never be as good as theirs. They probably are holding out to get a brand new one by shaming the dealership.

If this is on a public highway and some kid speeding totals their car, the kids insurance is not going to give replacement value. It is just how most insurance works. I know if it was my car, I'd want a new replacement too, but I also see the other side of it.

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Jordo!

The dealership will have to make right on this eventually. Unbelievable that they are hemming and hawing this much. They are obviously responsible, and even if through some legal loophole they aren't, the press will rightfully murder them for this fiasco.

That said, the first mistake was the family selling their pristine 1969 Camaro for that overpriced boat.

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Gadgetech

I think the owner of that car has written like 6 books on the Camaro.


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MMC Racing

It does seem like a bad business move to me. What would be the cost of making things right? $10,000? $20,000 tops? By right, I mean the vehicle owner turns over the insurance money to the dealer and the dealer covers the difference to get them into a new one. It seems they are risking lost sales from the bad press for a small amount.

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Firebase99

I just read this. Im speechless. Im actually laughing. Yes, it is JUST a car, but its a really cool car. Expensive, fun car. Like all gear heads, this is a travesty. No, eff that, you dont need to be a gear head, this is simply doing whats right. This dealership needs to make right then promptly sued and put out to the pastures. Fuc*ers.