Aston Martin - Clutch Resolution

Jjaden · 11-09-2011, 08:46 AM

The other thread got locked, but for those of you who where interested things finally got resolved with Aston yesterday regarding the clutch issue.

Finding any kind of contact for North American HQ was impossible online, it just doesn't exist, but I did manage to find an E-mail for all service inquiries in the UK.

I waited for 3 days after E-mailing and got a response from Scott Morgan head of Service, saying he would further look into the matter, and he forwarded me a contact number for Aston North America.

I called the number about a dozen times but it kept ringing and ringing, and nobody ever answered it, and it never went to a message so I don't know if it was the right number.

I was pretty frustrated and was going to E-mail back yesterday, but first thing in the morning I got the following E-mail from Ilya Kagan, Sales Manager, Aston Martin North America.

Dear Mr. -------

Your E-mail was forwarded to me for follow up.

I have reviewed your case in more detail with the management at Grandtouring Auto and I would like to offer you a clutch replacement on your DB9 as a onetime goodwill gesture from Aston Martin.

I hope you can get back to enjoying your vehicle once repairs are completed.

Regards.

So despite the dealership originally wanting nothing to do with helping out on this, after a few calls and E-mails, it seems the E-mail to the head of Aston Martin UK Service started a chain of communication which got things resolved.

There is still no idea why the clutch failed at 8000km but I'm glad Aston did the right thing and stepped up and made things right.

Whoever in the other thread suggested that I contact North American HQ was bang on as this is who eventually took the initiative to fix things..

Sibze · 11-09-2011, 09:39 AM

Very nice!

Streetlife · 11-09-2011, 09:56 AM

That's good news Jjaden! I've been through that before with a Nissan dealership back in 1998, but Nissan corporate made the dealership honor the TSB for injectors on a Maxima i had at the time (1987 model). You can rest assure, i found a new Nissan dealership to order my 2012 370z from, much better dealership award winning as a matter of fact. I never blamed Nissan at all for what happened, i learned back then i was dealing with a dealership that was known for pulling stunts like they did.

m4a1mustang · 11-09-2011, 10:00 AM

That's what I figured would happen.

Good on Aston Martin for stepping in and doing the right thing.

b1adesofcha0s · 11-09-2011, 10:15 AM

Glad to hear

Got any

of the DB9?

shadoquad · 11-09-2011, 10:20 AM

Cool story, but I shudder when a thread starts with the words, "The other thread got locked"

007MI6 · 11-09-2011, 10:21 AM

Quote:

Originally Posted by b1adesofcha0s

Glad to hear

Got any

of the DB9?

As my SN would imply, I am a big Bond fan, and an Aston Martin is my dream car. Specifically the DBS.

Red__Zed · 11-09-2011, 10:47 AM

kenchan · 11-09-2011, 12:17 PM

good to hear, but sad you had to do all that just to get attention.

thetaste · 11-09-2011, 12:32 PM

Great news!
Now when I am contemplating super cars, Aston Martin will be on the list.

TreeSemdyZee · 11-09-2011, 12:51 PM

Quote:

Originally Posted by 007MI6

As my SN would imply, I am a big Bond fan, and an Aston Martin is my dream car. Specifically the DBS.

Side note. New movie coming out November, 2012.

Jjaden · 11-09-2011, 01:44 PM

Quote:

Originally Posted by b1adesofcha0s

Glad to hear

Got any

of the DB9?

Hmm there's a few on here somewhere that where taken at one of our local 370z meets.

Hopefully someone can link to them since I have no idea who took the pics, just remember seeing them on here somewhere...

If not I will snap some pics of the Aston next to the Z when we get the car back from the dealership...

b1adesofcha0s · 11-09-2011, 01:46 PM

Quote:

Originally Posted by Jjaden

Hmm there's a few on here somewhere that where taken at one of our local 370z meets.

Hopefully someone can link to them since I have no idea who took the pics, just remember seeing them on here somewhere...

If not I will snap some pics of the Aston next to the Z when we get the car back from the dealership...

Cool

I saw an Aston Martin on the road near where I live other night. Couldn't tell which one it was since it was really dark. Just caught a glimpse of the shape of the front and a look at the tail lights, but it looked nice

Jjaden · 11-09-2011, 01:47 PM

Quote:

Originally Posted by kenchan

good to hear, but sad you had to do all that just to get attention.

I agree, I wish the dealership service department had taken more initiative. They were fine with just saying 'no' and expecting us to be responsible for the bill.

Everyone fropm Aston was a pleasure to deal with....

kenchan · 11-09-2011, 02:05 PM

stealership mentality is all the same from ford to aston martins, huh?

11-09-2011, 08:46 AM	#1 (permalink)
Jjaden Track Member Join Date: Oct 2009 Location: Ontario Posts: 821 Drives: 370Z/MAT SILVER/6MT Rep Power: 17	Aston Martin - Clutch Resolution The other thread got locked, but for those of you who where interested things finally got resolved with Aston yesterday regarding the clutch issue. Finding any kind of contact for North American HQ was impossible online, it just doesn't exist, but I did manage to find an E-mail for all service inquiries in the UK. I waited for 3 days after E-mailing and got a response from Scott Morgan head of Service, saying he would further look into the matter, and he forwarded me a contact number for Aston North America. I called the number about a dozen times but it kept ringing and ringing, and nobody ever answered it, and it never went to a message so I don't know if it was the right number. I was pretty frustrated and was going to E-mail back yesterday, but first thing in the morning I got the following E-mail from Ilya Kagan, Sales Manager, Aston Martin North America. Dear Mr. ------- Your E-mail was forwarded to me for follow up. I have reviewed your case in more detail with the management at Grandtouring Auto and I would like to offer you a clutch replacement on your DB9 as a onetime goodwill gesture from Aston Martin. I hope you can get back to enjoying your vehicle once repairs are completed. Regards. So despite the dealership originally wanting nothing to do with helping out on this, after a few calls and E-mails, it seems the E-mail to the head of Aston Martin UK Service started a chain of communication which got things resolved. There is still no idea why the clutch failed at 8000km but I'm glad Aston did the right thing and stepped up and made things right. Whoever in the other thread suggested that I contact North American HQ was bang on as this is who eventually took the initiative to fix things.. __________________ F.I. / MR WORKS / VOLKS / UAM / CARBON SIGNAL / SHINE AUTO Jjaden's W.I.P. http://www.the370z.com/members-370z-...pic-heavy.html

11-09-2011, 10:00 AM	#4 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	That's what I figured would happen. Good on Aston Martin for stepping in and doing the right thing. __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

11-09-2011, 10:15 AM	#5 (permalink)
b1adesofcha0s A True Z Fanatic Join Date: Jan 2011 Location: MD Posts: 40,963 Drives: HypeTrain Choo Choo! Rep Power: 141	Glad to hear Got any of the DB9? __________________ Project: b1adeZmobile (2009 370Z) \| Uprev Tune by AAM Competition \| Berk Exhaust Project: b1adeZmobile 2.0 (2014 C7 Z51) \| Corsa Xtreme Exhaust

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11-09-2011, 09:39 AM	#2 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Very nice!

11-09-2011, 09:56 AM	#3 (permalink)
Streetlife Enthusiast Member Join Date: Aug 2009 Location: Texas Posts: 466 Drives: 2012 370z Mont/sport Rep Power: 16	That's good news Jjaden! I've been through that before with a Nissan dealership back in 1998, but Nissan corporate made the dealership honor the TSB for injectors on a Maxima i had at the time (1987 model). You can rest assure, i found a new Nissan dealership to order my 2012 370z from, much better dealership award winning as a matter of fact. I never blamed Nissan at all for what happened, i learned back then i was dealing with a dealership that was known for pulling stunts like they did.

11-09-2011, 10:20 AM	#6 (permalink)
shadoquad A True Z Fanatic Join Date: Apr 2010 Location: . Posts: 42,608 Drives: . Rep Power: 3886	Cool story, but I shudder when a thread starts with the words, "The other thread got locked"

11-09-2011, 10:47 AM	#8 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 120

11-09-2011, 12:17 PM	#9 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	good to hear, but sad you had to do all that just to get attention.

11-09-2011, 12:32 PM	#10 (permalink)
thetaste Base Member Join Date: Sep 2011 Location: Soddy Daisy Posts: 236 Drives: GTR Rep Power: 14	Great news! Now when I am contemplating super cars, Aston Martin will be on the list.

11-09-2011, 02:05 PM	#15 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	stealership mentality is all the same from ford to aston martins, huh?