Vinny Ten Racing

Mike · 06-22-2011, 08:42 AM

sorry to hear that. It took Forged Performance about 2 and a half times the time they quoted me to do mine, but they only charged me the original quote.

Brandon@VTR · 06-22-2011, 10:10 AM

This is one side to the story and the customer is just assuming we "broke" something at this point. He refuses to bring us the car so we can further inspect what, if any problems there are, in which if there are, we will take care of it.

We have done thousands of HFC/TP installs over the years on the Nissans/Infinitis. It is very unfortunate that Adam had a bad experience but he is not giving us the opportunity to resolve any issues. The same day he had originally came to do his pipes we had a 2011 370z on the lift getting test pipes installed, taking the tech a little over a hour. Our techs are highly experienced and have many years under their belts.

The time it took to install was not 6 hours. If the install was started at 10am, 30min lunch at 130pm, he would have left close to 5pm. He had somewhere to be at 3pm (baseball game) in which he personally sent me an e-mail stating he was late and got there 4th inning. The total job took around 4 hours to do, and if ANYONE has ever ran into complications with bolts that are stripped or won't budge this isn't horrible.

I am doing everything I can to help the customer because we never want an unsatisfied customer, especially if there is anything wrong with the car. But without being able to look at it, how are we able to take care of it or see if there is anything wrong with it?

Cmike2780 · 06-22-2011, 11:01 AM

^^I think you guys can find some common ground here. It's just semantics, but he was at the shop for 6 hours. That's a long time to wait no matter how you spin it. It doesn't sound like he's upset or angry, just disappointed at the way he was treated. If the terms of the estimate changes, you should have a least informed him. No one wants to be surprised with a bill thats more than double the original estimate. Legally a repair shop cannot place an increase of more than 10% of the estimate without the customers prior approval.

I'm sure you know this already, but customer service goes a long way. You didn't have to buy the guy lunch, he just wanted to be treated better.

OP, the CEL issues with RTP's are common. I would personally give them another chance to get everything resolved. The Z community is listening and they want to make sure thier reputation stays intact.

Brandon@VTR · 06-22-2011, 11:07 AM

Here is my post from his other threads:

Quote:

Originally Posted by BrandonVTR

Before I address this post I would like to point out that we have done hundreds if not thousands of test pipe/HFC installs. For anyone to say it should have only taken 1 hour max has been lucky with a problem free install. The tech that did the install has over 8 years experience and has worked in the Air Force as a JET F18/F22 mechanic, he is MORE then capable installing pipes. If the install took x amount of hours it was because it needed it, not because of inexperience.

We have thousands of happy customers who make appointments weeks in advance to get work done on their cars. It is unfortunate that Adam's G35 wasn't a 1-2-3 install and had complications, I.E the stripped bolt that he himself caused due to trying to do the install. His original appointment was to install the pipes, never did he talk to myself or Vinny about a stripped bolt prior to coming in or else we would have scheduled him another day.

If there ever is an issue with our work, we stand behind it and will do whatever it takes to make sure everything is working properly. Adam made this post last night and has not given us the opportunity to address any problems he may occurred.

We have only been at our new facility for 9 MONTHS, in which our showroom/waiting area is not finished. I'm sorry we do not have a TV or a couch for customers to sit and be occupied as we do work. We are currently working on it and hope to have it finished soon. As for lunch, we always ask everyone in the shop what they would like to eat. I am sorry at that time he was not around as I never deliberately not ask someone if they would like food, because I recall asking if you wanted breakfast in the morning. I’m sorry you were not fed or entertained while we were removing stripped bolts from your exhaust. 1) There is a deli literally at the end of the block and 2) you could have spoken up and asked if we were getting lunch.

It seems as though you do enjoy arguing, ending off yesterday with a comment, "maybe I should become a lawyer." It isn't about money as you stated in the original post at least 3 times, but more about principal and seeing your side only. If we put the 1 RTP in and told you prior to doing the work it would cost more money to do the other one what would you have done? Not paid for it? You can't compare this situation to a dealership situation with tires, being that you needed the other pipe installed.

We pride our business behind customer satisfaction and doing above quality work. We ask that the customer address any problems or concerns with us directly so we can handle it in a proper manner.

As far as the assumption that we broke anything is way of base. 1) You supplied the test pipes and 2) you have no way of knowing that after taking the car from us unless you put the car on a lift and visibly inspected it which I suspect you did not at 10pm. This is only an assumption at this point.

Further more, without giving us the opportunity to inspect the car we cannot confirm anything you’re claiming. Again, we would have been MORE then happy to inspect the car if you gave us the chance. You have not!

If the car ran badly after the work was done it could be from the parts the customer supplied, as we are not responsible if you bring your parts in of the outcome, only the install. You are only assuming we broke something.

By the length of this post and not giving us the opportunity to re-inspect the car I can only suspect that at some point you’re trying to impress people with your rant and knowledge instead of handling it in a mature and professional level.

omg35s · 06-22-2011, 11:26 AM

Quote:

Originally Posted by Brandon@VTR

Here is my post from his other threads:

Here was my reply:

Brandon,

I appreciate you coming onto the boards and replying to the message. I'll address myself to each point you have made:

If you had read my post thoroughly I did mention that I made an appointment for Thursday without advising you of the stripped bolt. I did reschedule with you for Monday after you acknowledged that the bolt was stripped.

Second of all the stripped bolt had nothing to do with the prolonged time it took for the install. The mechanic used the same technique for each of the top bolts. In other words the stripped bolt was as hard as the non-stripped bolt.

How can you return a car with a CEL light and hesitation. Do me a favor and ask the mechanic who worked on my car if the CEL was on when he gave it to me. If he's honest he will tell you it was. There are hundreds of members who have installed GTM RTP's without any CEL because they have the extended bungs. I'm almost 100% positive that through all the banging of the top bolt caused the AF sensor in the headers to go bad.

On the ride home my car was hesitating and had the CEL on. I came home, pulled out my OBDII scanner and read the codes. This is when I found out about the code P1148. I did a quick search and found various members who had similar issues. It is highly recommended to remove the sensors prior to any installations, especially if you're banging the top bolt with a hammer.

I am now stuck with what most likely is a bad sensor. The sensors are around $150 ea. for the part alone. I would be more than happy for you to fix this issue but I'm worried about coming in and you working on my car. Having gone through such an experience I don't know how comfortable I am coming to your shop.

Yes Brandon, you did ask me if I wanted breakfast in the morning. I did eat already so I thankfully declined. It was when Vinny came out and asked the individual next to me for lunch and completely ignored me. He even made eye contact but didn't say anything. This is the least of my issues.

It was foul business ethics that disappointed me. We can go back and forth arguing. I was 100% honest with my post and I'm not hiding anything. Regarding your comment about only installing 1 side of the pipe: First of all it was not till the very end - near the 5 hour mark when the mechanic had finally removed only one of the top bolts. It was not like the mechanic had one side done and was just working on the other.

My point here is not to point fingers and say that it should have been a 1-2-3 install. I spoke to both mechanics while working on my car and they insisted that they don't do many installs on these newer cars. Nissan/Infiniti has changed the top bolt configuration making it slightly harder to remove. I believe your mechanic stated that they had last done an install on my type of car many months ago. There are many members here and friends of mine who had stripped top bolts on both sides and still managed to get them installed under two hours.

I did email you guys last night after pulling the codes. It is obvious that you have read my email to Vinny. It is 1pm and I have still not received any response and how your shop would like to follow through with my CEL and hesitation issue. Hence, why I posted it online. Instead of replying to this thread why not email me back with the steps you would like to take. I told you exactly what codes I'm having and I'm almost positive it's the sensors. You did receive my email about this matter and have not replied.

I hope you're not blaming my RTP's for causing the CEL. Shouldn't your shop be responsible for checking the car before handing me over the keys? How can you give back a car with a CEL and hesitation throughout all gears around 3k RPM? Research and various members have comfirmed that they experienced similar situations and it was caused by the damage of shock caused to the Air Fuel sensors or Oxgygen sensors. Again, if you had replied to my email and stated that you'll take a look at the car it would have been a different story. I'm still waiting on a response. Although as I said before, I'm cautious about your shop working on my car again.

I think I have handled this in a professional and mature matter. I brought up my issue to you and Vinny and I was disappointed with the outcome. This is a forum and I'm providing my feedback. Unfortunately, I didn't have a good experience and nothing has been done to recoup my losses.

- My 6 hour long day at VTR
- Car is Hesitating at 3k RPM
- Car is throwing CEL code P1148 (most likely a bad sensor due to the shock and impact of removing the bolts) $150 each sensor
- Car was on fire (Tore the rubber that covers the fuel lines... Should replace the rubber instead of bandaging it with heat tape?...)
- Upon leaving, I was expected to pay 3x the amount initially agreed upon.
- Poor customer experience

How am I suppose to be happy? Usually businesses suffer losses on their mistakes but it looks like I'm the one who lost here.

Yes, I was in your shop from 9am - 4pm which is actually 7 hours total. I had originally deducted an hour because of lunch.

Yes, you have finally offered to bring my car back in after all these threads. You even replied to the threads before emailing me back about the issue.

I'm a little hesitant about bringing my car back into your shop. As you mentioned in your email this situation is not like a product that was broken and could be returned or fixed. This was an install, more of a service contract. If you had a poor customer experience let alone the actually service was poor, would you hire that person or company to do it again?

This is my only car and it's currently not drivable in this state. We'll talk and see what we could work out.

Brandon@VTR · 06-22-2011, 11:40 AM

You made the threads the night of the install. You never e-mailed me, you e-mailed Vinny. Vinny is not by his computer 24/7 as he does all of our tuning/engine building, so the threads were the first things I saw. I handle all the customers, if there are ever any problems or questions that may arise.

I have e-mailed you and am looking to resolve this. You have my e-mail as well as the shops number. I can't help you if you are not willing to work with me.

Again, only assumptions are being made at this point.

omg35s · 06-22-2011, 12:00 PM

Quote:

Originally Posted by Brandon@VTR

You made the threads the night of the install. You never e-mailed me, you e-mailed Vinny. Vinny is not by his computer 24/7 as he does all of our tuning/engine building, so the threads were the first things I saw. I handle all the customers, if there are ever any problems or questions that may arise.

I have e-mailed you and am looking to resolve this. You have my e-mail as well as the shops number. I can't help you if you are not willing to work with me.

Again, only assumptions are being made at this point.

Yes, I had made the thread the same night of the install. I then emailed Vinny about the issue.

The following day comes and I still have no email but at around 1pm you join the forums and post a reply to my thread. Acknowledging the fact that you have read my email and know the situation. You should have emailed me first before replying to the thread.

Nevertheless, this doesn't change this situation. I'll keep in contact with you and we'll see what we could work out.

Brandon@VTR · 06-22-2011, 12:13 PM

Quote:

Originally Posted by omg35s

Yes, I had made the thread the same night of the install. I then emailed Vinny about the issue.

The following day comes and I still have no email but at around 1pm you join the forums and post a reply to my thread. Acknowledging the fact that you have read my email and know the situation. You should have emailed me first before replying to the thread.

Nevertheless, this doesn't change this situation. I'll keep in contact with you and we'll see what we could work out.

Just seems like you're arguing points just to argue. Hope to hear from you.

Justin1686 · 06-22-2011, 12:18 PM

My gut it saying to stay out of this thread. So i'll do my best to be positive to both shops here.

About a year ago I brought my Z to VTR to have them install my Berk HFC and CBE. They were fantastic, good to talk to, did the work in the time expected, etc. Nothing bad. But more recently I got some other work done to my car, I drove over to their new location, and I could just tell they were not settled in yet, so i decided against it. Before they moved, trust me, this shop was absolutely fantastic, and Vinny is a genius with the VQ engines. Vinny had to drop something off from one shop to the other, and brought me along and laid out how the new shop was going to look while we were there. When we got back, he actually yelled at one of his workers because he hadn't installed something perfectly (i was walking out of the shop to get picked up by this time), so he does care about the work thats getting done, but right now he's probably more worried about getting his shop fully done.

As far as Performance goes in smithtown, if you were unhappy with VTR, try them. They are who I brought my car to for my springs, spacers, and sway bar, and I cant tell you how amazing they were. Alex and Nigel are two of the easiest people to talk to. Before getting the work done, Alex walked me around the enormous shop, showed me where things get done, also seeing the beautiful Lotus was a plus. One of the mechanics who comes to give Alex and Nigel updates, when you hear him talk, you are like, ok, you know what you are talking about. The shop is a little far even for me, about 50-60 minutes, but worth the trip.

Both shops are great. Performance makes you feel like your part of their family, and VTR makes you feel like your at a mad genius shop. just my 2 cents.

Cmike2780 · 06-22-2011, 12:26 PM

Quote:

Originally Posted by Justin1686

My gut it saying to stay out of this thread. So i'll do my best to be positive to both shops here.

About a year ago I brought my Z to VTR to have them install my Berk HFC and CBE. They were fantastic, good to talk to, did the work in the time expected, etc. Nothing bad. But more recently I got some other work done to my car, I drove over to their new location, and I could just tell they were not settled in yet, so i decided against it. Before they moved, trust me, this shop was absolutely fantastic, and Vinny is a genius with the VQ engines. Vinny had to drop something off from one shop to the other, and brought me along and laid out how the new shop was going to look while we were there. When we got back, he actually yelled at one of his workers because he hadn't installed something perfectly (i was walking out of the shop to get picked up by this time), so he does care about the work thats getting done, but right now he's probably more worried about getting his shop fully done.

As far as Performance goes in smithtown, if you were unhappy with VTR, try them. They are who I brought my car to for my springs, spacers, and sway bar, and I cant tell you how amazing they were. Alex and Nigel are two of the easiest people to talk to. Before getting the work done, Alex walked me around the enormous shop, showed me where things get done, also seeing the beautiful Lotus was a plus. One of the mechanics who comes to give Alex and Nigel updates, when you hear him talk, you are like, ok, you know what you are talking about. The shop is a little far even for me, about 50-60 minutes, but worth the trip.

Both shops are great. Performance makes you feel like your part of their family, and VTR makes you feel like your at a mad genius shop. just my 2 cents.

+1 for great shops in our area. VTR is a little closer to me, so I hope to do business with them one day. Only visited Performance once for a CBE install, but they were really friendly and know their stuff.

chuckd05 · 06-22-2011, 11:48 PM

From reading this I get the feeling that the OP is really in the mood to bash VTR...

Brandon seems to want to resolve the situation with the car hesitating.. which is the main issue here... The poor customer service that the OP feels he got can not be changed, that is done. But if VTR will make good with the car's issues right now I feel like they do not deserve to be bashed on what it seems like multiple forums... its not like they caused his motor to blow up...

its 150 dollar sensor and a little labor... Internet could be a good and a bad thing, here I feel like its being abused....

But on the other hand.... Yes performance is a great shop, they are the best shop I have done business with by far.... Never dealt with VTR but in this situation it seems a bit extreme that the OP posts this thread the day of the install on multiple forums..

I have had issues with shops that I trusted completely that took some time to resolve and I have been able to resolve these issues and keep full trust in there workmanship and customer service..

I do however feel as if the OP's install was done in a manner in which they could of damaged the sensor and even though Brandon has stated its an assumption I get the feeling that if the sensor is in fact bad, it would be replaced... in which case this thread was pointless... just my .02

omg35s · 06-23-2011, 12:02 AM

By no means am I trying to bash VTR. There's no hate or hard feelings. This is a feedback thread and I'm just providing the forums with my experience. I'm being as honest and biased as I can be. Unfortunately, I had a bad experience and hopefully it will be worked out so we can all put this behind us.

VTR and I are discussing the issue and we're trying to come up with solutions. I'll keep you guys updated. I can't wait for this headache to finally be over.

Nismo370 · 06-24-2011, 04:44 PM

OP go to Performance Motorsports, they are by far the best over this way. They did my TT install and and various other stuff and nobody but them touches my car. I had my car dynod at VTR and let me tell you the way he was speaking to me lol he is arrogant. I'm anal about my car so his tech is laying on the dirty *** floor strapping mycar down and then he sits in my car all dirty, dirtying my seats up his hands all dirty touching my steering wheel I wanted to flip smh. I will never ever set foot in his shop ever again. I'm not bashing either thas the truth.

Brandon@VTR · 06-25-2011, 10:54 AM

Quote:

Originally Posted by Nismo370

OP go to Performance Motorsports, they are by far the best over this way. They did my TT install and and various other stuff and nobody but them touches my car. I had my car dynod at VTR and let me tell you the way he was speaking to me lol he is arrogant. I'm anal about my car so his tech is laying on the dirty *** floor strapping mycar down and then he sits in my car all dirty, dirtying my seats up his hands all dirty touching my steering wheel I wanted to flip smh. I will never ever set foot in his shop ever again. I'm not bashing either thas the truth.

Jeff, you are just something else.

First off let me say just because you come from another shop doesn’t mean you have to speak untruths. We respect everyone in the community no matter what shop they come from. That’s a fact. We have many different shop employees who come to our events and hang out… it’s NEVER a problem.

We held a Nissan/Infiniti Dyno day that started at 9am and ended around 4-5pm. EVERYONE left and the only remaining people around the shop were those who worked there. YOU came to the dyno day an hour after we stopped puling cars. It was close to 6pm and you asked if you can get dynoed. Even knowing PM built your car, even with the fact you were from another shop we did it any way. On top of this we didn't charge you to make pulls. We even hooked up the wideband gauge on your car, which we didn't do on anyone’s car that day. All of which you failed to mention in your post filled with untruths.

Vinny was/is arrogant? Vinny took time after a LONG day of strapping 15 cars on the dyno, to put your car on the dyno FOR FREE! Hooked up the wideband and took the time out to go over your graph of your car. He explained what all the graphs meant and at no time was he demeaning or arrogant I only witnessed a polite informative conversation between the both of you.

We treated you with the upmost respect, the same we’d expect any of our customers to be treated if they walked into another shop. We are constantly hearing that you are calling this person out and that person out on the forums… but when it comes down to running one of our z’s you’re speechless. You do a lot of bashing on us and run your mouth BECAUSE of your car, yet you never let your car do any of the talking. We have been to several track events with multiple shops and we’ve YET to see your car out there. The only time we heard of your car at the track with your TT setup is running a 114mph trap…

Nismo370 · 06-25-2011, 12:51 PM

Lol first of all Vinny tried o play me like I'm stupid taking a A/F reading frm my tail pipe and saying my tune is messed up, and he can fix it for me lol. You don't take readings from there its inaccurate. The way he was speaking to me I didn't like it. Seem like he had a problem with me, the tone in his voice. Secondy I traped 119mph with wheel hop and letting off the gas. My car does talk, don't you recall me giving that beloved M6 a spanking? Ohhh okay. The rest of you guys are cool but I'm not to fnd of Vinny. And btw I'm not bashing I'm stating opinion which I'm fre to do so. Thanx have a nice day.

06-22-2011, 08:42 AM	#16 (permalink)
Mike The370Z.com Sponsor Join Date: Jun 2009 Location: Loganville, GA Posts: 5,944 Drives: 370z Rep Power: 2186	sorry to hear that. It took Forged Performance about 2 and a half times the time they quoted me to do mine, but they only charged me the original quote. __________________ NISSAN: 75 280Z / 86 300ZX GLL /87 Sentra SE / 03 350Z / 23 Z Porsche: 93 968 / 23 Macan GTS / 93 968

06-22-2011, 10:10 AM	#17 (permalink)
Brandon@VTR Base Member Join Date: Apr 2011 Location: West Babylon, NY Posts: 7 Drives: z Rep Power: 14	This is one side to the story and the customer is just assuming we "broke" something at this point. He refuses to bring us the car so we can further inspect what, if any problems there are, in which if there are, we will take care of it. We have done thousands of HFC/TP installs over the years on the Nissans/Infinitis. It is very unfortunate that Adam had a bad experience but he is not giving us the opportunity to resolve any issues. The same day he had originally came to do his pipes we had a 2011 370z on the lift getting test pipes installed, taking the tech a little over a hour. Our techs are highly experienced and have many years under their belts. The time it took to install was not 6 hours. If the install was started at 10am, 30min lunch at 130pm, he would have left close to 5pm. He had somewhere to be at 3pm (baseball game) in which he personally sent me an e-mail stating he was late and got there 4th inning. The total job took around 4 hours to do, and if ANYONE has ever ran into complications with bolts that are stripped or won't budge this isn't horrible. I am doing everything I can to help the customer because we never want an unsatisfied customer, especially if there is anything wrong with the car. But without being able to look at it, how are we able to take care of it or see if there is anything wrong with it? Last edited by Brandon@VTR; 06-22-2011 at 10:32 AM.

06-22-2011, 11:01 AM	#18 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 29	^^I think you guys can find some common ground here. It's just semantics, but he was at the shop for 6 hours. That's a long time to wait no matter how you spin it. It doesn't sound like he's upset or angry, just disappointed at the way he was treated. If the terms of the estimate changes, you should have a least informed him. No one wants to be surprised with a bill thats more than double the original estimate. Legally a repair shop cannot place an increase of more than 10% of the estimate without the customers prior approval. I'm sure you know this already, but customer service goes a long way. You didn't have to buy the guy lunch, he just wanted to be treated better. OP, the CEL issues with RTP's are common. I would personally give them another chance to get everything resolved. The Z community is listening and they want to make sure thier reputation stays intact. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

06-22-2011, 12:18 PM	#24 (permalink)
Justin1686 Track Member Join Date: Apr 2009 Location: Nassau, NY Age: 38 Posts: 689 Drives: 09 370 PG AT Rep Power: 17	My gut it saying to stay out of this thread. So i'll do my best to be positive to both shops here. About a year ago I brought my Z to VTR to have them install my Berk HFC and CBE. They were fantastic, good to talk to, did the work in the time expected, etc. Nothing bad. But more recently I got some other work done to my car, I drove over to their new location, and I could just tell they were not settled in yet, so i decided against it. Before they moved, trust me, this shop was absolutely fantastic, and Vinny is a genius with the VQ engines. Vinny had to drop something off from one shop to the other, and brought me along and laid out how the new shop was going to look while we were there. When we got back, he actually yelled at one of his workers because he hadn't installed something perfectly (i was walking out of the shop to get picked up by this time), so he does care about the work thats getting done, but right now he's probably more worried about getting his shop fully done. As far as Performance goes in smithtown, if you were unhappy with VTR, try them. They are who I brought my car to for my springs, spacers, and sway bar, and I cant tell you how amazing they were. Alex and Nigel are two of the easiest people to talk to. Before getting the work done, Alex walked me around the enormous shop, showed me where things get done, also seeing the beautiful Lotus was a plus. One of the mechanics who comes to give Alex and Nigel updates, when you hear him talk, you are like, ok, you know what you are talking about. The shop is a little far even for me, about 50-60 minutes, but worth the trip. Both shops are great. Performance makes you feel like your part of their family, and VTR makes you feel like your at a mad genius shop. just my 2 cents. __________________ 2009 Touring & Sport Package \|\| Platinum Graphite \|\| 40% 3M Tint \|\| Xpel Clear Bra \|\| Berk CBE \|\| Berk HFC \|\| Stillen Sway Bar \|\| H&R Spacers \|\| Swift Springs \|\| SPC Rear Camber Kit \|\| Thanks to Savage Autosports, VTR, PM, and R.A.D.

06-22-2011, 11:48 PM	#26 (permalink)
chuckd05 A True Z Fanatic Join Date: Oct 2009 Location: NY Posts: 2,391 Drives: No longer a Z Rep Power: 20	From reading this I get the feeling that the OP is really in the mood to bash VTR... Brandon seems to want to resolve the situation with the car hesitating.. which is the main issue here... The poor customer service that the OP feels he got can not be changed, that is done. But if VTR will make good with the car's issues right now I feel like they do not deserve to be bashed on what it seems like multiple forums... its not like they caused his motor to blow up... its 150 dollar sensor and a little labor... Internet could be a good and a bad thing, here I feel like its being abused.... But on the other hand.... Yes performance is a great shop, they are the best shop I have done business with by far.... Never dealt with VTR but in this situation it seems a bit extreme that the OP posts this thread the day of the install on multiple forums.. I have had issues with shops that I trusted completely that took some time to resolve and I have been able to resolve these issues and keep full trust in there workmanship and customer service.. I do however feel as if the OP's install was done in a manner in which they could of damaged the sensor and even though Brandon has stated its an assumption I get the feeling that if the sensor is in fact bad, it would be replaced... in which case this thread was pointless... just my .02 __________________ 09 370Z 6M PW - FBO Best 1/4 mile = 12.926 @ 109 SOLD -- 08 BMW 135i - FBO 12.1@120mph SOLD -- white 09 e92 335 Coupe Mtech - 11.9 @ 119 :-)

06-22-2011, 11:40 AM	#21 (permalink)
Brandon@VTR Base Member Join Date: Apr 2011 Location: West Babylon, NY Posts: 7 Drives: z Rep Power: 14	You made the threads the night of the install. You never e-mailed me, you e-mailed Vinny. Vinny is not by his computer 24/7 as he does all of our tuning/engine building, so the threads were the first things I saw. I handle all the customers, if there are ever any problems or questions that may arise. I have e-mailed you and am looking to resolve this. You have my e-mail as well as the shops number. I can't help you if you are not willing to work with me. Again, only assumptions are being made at this point.

06-23-2011, 12:02 AM	#27 (permalink)
omg35s Base Member Join Date: Feb 2010 Location: New York Posts: 63 Drives: XXX Rep Power: 15	By no means am I trying to bash VTR. There's no hate or hard feelings. This is a feedback thread and I'm just providing the forums with my experience. I'm being as honest and biased as I can be. Unfortunately, I had a bad experience and hopefully it will be worked out so we can all put this behind us. VTR and I are discussing the issue and we're trying to come up with solutions. I'll keep you guys updated. I can't wait for this headache to finally be over.

06-24-2011, 04:44 PM	#28 (permalink)
Nismo370 Enthusiast Member Join Date: Sep 2009 Location: Dont Worry Bout It... Posts: 333 Drives: 09 370Z NismoTT Rep Power: 16	OP go to Performance Motorsports, they are by far the best over this way. They did my TT install and and various other stuff and nobody but them touches my car. I had my car dynod at VTR and let me tell you the way he was speaking to me lol he is arrogant. I'm anal about my car so his tech is laying on the dirty *** floor strapping mycar down and then he sits in my car all dirty, dirtying my seats up his hands all dirty touching my steering wheel I wanted to flip smh. I will never ever set foot in his shop ever again. I'm not bashing either thas the truth. __________________ GTM Twin Turbo 583whp 468trq Uncorrected @ 12psi. Last edited by Nismo370; 06-24-2011 at 04:47 PM.

06-25-2011, 12:51 PM	#30 (permalink)
Nismo370 Enthusiast Member Join Date: Sep 2009 Location: Dont Worry Bout It... Posts: 333 Drives: 09 370Z NismoTT Rep Power: 16	Lol first of all Vinny tried o play me like I'm stupid taking a A/F reading frm my tail pipe and saying my tune is messed up, and he can fix it for me lol. You don't take readings from there its inaccurate. The way he was speaking to me I didn't like it. Seem like he had a problem with me, the tone in his voice. Secondy I traped 119mph with wheel hop and letting off the gas. My car does talk, don't you recall me giving that beloved M6 a spanking? Ohhh okay. The rest of you guys are cool but I'm not to fnd of Vinny. And btw I'm not bashing I'm stating opinion which I'm fre to do so. Thanx have a nice day. __________________ GTM Twin Turbo 583whp 468trq Uncorrected @ 12psi.

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