!!For 370Z Owners with the Stuck Hatch Release Issue!!

370zproject · 02-18-2010, 12:22 AM

Got mine fixed took em 15 min

antman22 · 02-18-2010, 01:29 AM

my springs should be coming in on the 19th. i really really hope they'll just let me pop'm in lol, it only takes a second!

TreeSemdyZee · 02-18-2010, 06:39 AM

Quote:

Originally Posted by antman22

my springs should be coming in on the 19th. i really really hope they'll just let me pop'm in lol, it only takes a second!

They won't. It's considered warranty work. If they don't do it, it's not covered.

vipor · 02-18-2010, 09:02 AM

Yep, shop's gotta get paid. If you make an appointment for first thing in the morning you shouldn't have to wait much longer that it'll take you to grab some coffee and free breakfast

antman22 · 02-18-2010, 12:15 PM

just got the call, the springs came in. they asked if i wanted to set up an appt and i explained to them its a really quick swap out, so they just said to pull up to the service bay and they'll replace them on the spot, woo hoo!

EDIT Update: got the springs...they look just like the original ones. im slightly confused because the ones shown by others on the forum looked larger? the part number is the same one posted in the original post and so far they seem to work...the only way i can explain it is that they used the original housing, but replaced the springs with a stiffer set. i tested it a few times and it works so far, and now it takes an extra push to close the hatch, before it would just drop and shut.

for those that recently got the new springs, do yours look just like the originals or are they different?

dlmartin81 · 02-19-2010, 11:08 AM

wow....I didn't realize this thread has been around since 08-07-2009. I too have had this problem for some time. It started happening in the fall of 09. I just called my dealer and will be taking the car in this afternoon so they can take a look and order the new springs. I'll be taking a copy of the bulletin with me in case they try to be stubborn.

Q: If there is a service bulletin and if your car is still under warranty, they have to replace the defective part no matter what, right??

theDreamer · 02-19-2010, 11:11 AM

Quote:

Originally Posted by dlmartin81

wow....I didn't realize this thread has been around since 08-07-2009. I too have had this problem for some time. It started happening in the fall of 09. I just called my dealer and will be taking the car in this afternoon so they can take a look and order the new springs. I'll be taking a copy of the bulletin with me in case they try to be stubborn.

Q: If there is a service bulletin and if your car is still under warranty, they have to replace the defective part no matter what, right??

Technically no they do not, a TSB is Nissan HQ saying they see the problem as an issue and dealerships need to fix the problem without question if it does occur. If you cannot replicate the issue they can say no, but so far it seems most dealerships are on the side of fixing it.

dlmartin81 · 02-19-2010, 11:24 AM

^^ Right, that's why I have to take it in to confirm. Watch it miraculously work on the first try...haha...and them not replace the part at their expense....just my luck.

antman22 · 02-19-2010, 12:08 PM

Quote:

Originally Posted by dlmartin81

^^ Right, that's why I have to take it in to confirm. Watch it miraculously work on the first try...haha...and them not replace the part at their expense....just my luck.

most folks have had pretty good luck with getting their svc dept to order the parts even if you can't recreate the issue right there.

i couldn't reproduce it the day i went, but since i had the printout of the tsb he was cool with it and ordered the springs.

StillenZ · 02-19-2010, 03:34 PM

Just got mine done!... Definitely not going to have any more issues... Pops up nicely everytime now!

RogueDPS · 02-20-2010, 10:32 AM

I had a scheduled oil change so I called ahead hoping they'd order the parts so they could do both (since the hatch hasn't opened properly even once for several months). I didn't expect they would. And they wouldn't. Oh well.

When my wife brought it in they were unfamiliar with the issue. When shown the TSB the desk guy became condescending and patiently explained to her that these were only for cars having issues. That pissed her off. You don't want to piss her off. Long story short, he put his tail between his legs and ordered the parts. Now we wait . . .

vipor · 02-20-2010, 12:22 PM

Lol nice. Props to the wife for doing what had to be done

theDreamer · 02-20-2010, 12:23 PM

Quote:

Originally Posted by RogueDPS

I had a scheduled oil change so I called ahead hoping they'd order the parts so they could do both (since the hatch hasn't opened properly even once for several months). I didn't expect they would. And they wouldn't. Oh well.

When my wife brought it in they were unfamiliar with the issue. When shown the TSB the desk guy became condescending and patiently explained to her that these were only for cars having issues. That pissed her off. You don't want to piss her off. Long story short, he put his tail between his legs and ordered the parts. Now we wait . . .

COD4 · 02-20-2010, 03:59 PM

you know this happens to me sometimes.. I have to press the button like 2 or 3 times for it to completely open.. lately has not done it.. its weird.

Zdom · 02-22-2010, 12:13 PM

I took the suggestion someone else posted and started taking videos with my phone of the sticking so if it happened to not stick when at the dealers I would have proof that it does stick.

I went by the dealer and sure enough it opened right up with one push of the button. However, the dealer didn't even question it and just ordered the replacement. Will have it in this week for the installation.

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
Voters: 1038. You may not vote on this poll

02-18-2010, 12:22 AM	#511 (permalink)
370zproject A True Z Fanatic Join Date: Jul 2009 Location: Memphis Age: 35 Posts: 16,104 Drives: 09 A/T 370z blue Rep Power: 53	Got mine fixed took em 15 min __________________ Brake Upgrade Package ate blue, hawk hp ceramic pads, and slotted rotors

02-18-2010, 09:02 AM	#514 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	Yep, shop's gotta get paid. If you make an appointment for first thing in the morning you shouldn't have to wait much longer that it'll take you to grab some coffee and free breakfast __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

02-18-2010, 12:15 PM	#515 (permalink)
antman22 Track Member Join Date: Dec 2009 Location: Dallas TX Posts: 597 Drives: 09 PG 370z 7AT Rep Power: 16	just got the call, the springs came in. they asked if i wanted to set up an appt and i explained to them its a really quick swap out, so they just said to pull up to the service bay and they'll replace them on the spot, woo hoo! EDIT Update: got the springs...they look just like the original ones. im slightly confused because the ones shown by others on the forum looked larger? the part number is the same one posted in the original post and so far they seem to work...the only way i can explain it is that they used the original housing, but replaced the springs with a stiffer set. i tested it a few times and it works so far, and now it takes an extra push to close the hatch, before it would just drop and shut. for those that recently got the new springs, do yours look just like the originals or are they different? Last edited by antman22; 02-18-2010 at 07:23 PM.

02-19-2010, 03:34 PM	#520 (permalink)
StillenZ Enthusiast Member Join Date: Oct 2009 Location: Indiana Posts: 283 Drives: 09 Nissan 370Z Red M Rep Power: 16	Just got mine done!... Definitely not going to have any more issues... Pops up nicely everytime now! __________________ Stillen Dual Exhaust / Stillen Gen 3 Intake / Stillen Headers / Eibach Pro-Kit / Euro Fog Lamp / 1000W JL Audio Amp / 2 - 12' JBL P1222's / Pioneer In-dash Nav

02-18-2010, 01:29 AM	#512 (permalink)
antman22 Track Member Join Date: Dec 2009 Location: Dallas TX Posts: 597 Drives: 09 PG 370z 7AT Rep Power: 16	my springs should be coming in on the 19th. i really really hope they'll just let me pop'm in lol, it only takes a second!

02-19-2010, 11:08 AM	#516 (permalink)
dlmartin81 Track Member Join Date: Dec 2008 Location: Chalfont, PA Age: 43 Posts: 923 Drives: 09 370Z Rep Power: 607	wow....I didn't realize this thread has been around since 08-07-2009. I too have had this problem for some time. It started happening in the fall of 09. I just called my dealer and will be taking the car in this afternoon so they can take a look and order the new springs. I'll be taking a copy of the bulletin with me in case they try to be stubborn. Q: If there is a service bulletin and if your car is still under warranty, they have to replace the defective part no matter what, right??

02-19-2010, 11:24 AM	#518 (permalink)
dlmartin81 Track Member Join Date: Dec 2008 Location: Chalfont, PA Age: 43 Posts: 923 Drives: 09 370Z Rep Power: 607	^^ Right, that's why I have to take it in to confirm. Watch it miraculously work on the first try...haha...and them not replace the part at their expense....just my luck.

02-20-2010, 10:32 AM	#521 (permalink)
RogueDPS Base Member Join Date: Aug 2009 Location: Cleveland Posts: 16 Drives: 09 370Z A7 Rep Power: 16	I had a scheduled oil change so I called ahead hoping they'd order the parts so they could do both (since the hatch hasn't opened properly even once for several months). I didn't expect they would. And they wouldn't. Oh well. When my wife brought it in they were unfamiliar with the issue. When shown the TSB the desk guy became condescending and patiently explained to her that these were only for cars having issues. That pissed her off. You don't want to piss her off. Long story short, he put his tail between his legs and ordered the parts. Now we wait . . .

02-20-2010, 12:22 PM	#522 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	Lol nice. Props to the wife for doing what had to be done __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

02-20-2010, 03:59 PM	#524 (permalink)
COD4 Base Member Join Date: Jun 2009 Location: Miami, FL Age: 43 Posts: 113 Drives: 370z 6Spd Touring SP Rep Power: 16	you know this happens to me sometimes.. I have to press the button like 2 or 3 times for it to completely open.. lately has not done it.. its weird.

02-22-2010, 12:13 PM	#525 (permalink)
Zdom Base Member Join Date: Nov 2009 Location: VA Posts: 46 Drives: 09 Nissan 370Z Tour Rep Power: 15	I took the suggestion someone else posted and started taking videos with my phone of the sticking so if it happened to not stick when at the dealers I would have proof that it does stick. I went by the dealer and sure enough it opened right up with one push of the button. However, the dealer didn't even question it and just ordered the replacement. Will have it in this week for the installation.

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