!!For 370Z Owners with the Stuck Hatch Release Issue!!

Jack370Z · 11-20-2009, 06:01 PM

Quote:

Originally Posted by FricFrac

Nissan Canada replaced my springs - I'd like to say no questions asked (I had about five people ask me what the problem was each time I talked to someone different even after the parts had been ordered in) but I never ran up against any resistance. Even getting service from a dealership different from where I bought the car. What I did was walk into the Service department with the part number for the longer spring. I told them the hatch wasn't opening properly and the fix was to use the longer spring. They checked with the service manager and ordered in the new springs. It takes a grand total of 10 seconds to change both sides. Tell the dealership you're dealing with here's the simple fix or do whatever you want to do but fix it because its broken.

Glad you had a good experience...that has not been the case here. I've been to the dealership I bought the Z from and another I didn't...neither would acknowledge the fix we KNOW works and Nissan has no response. It's sad...I am considering buying the springs myself (so I can get into the back of my Z) but feel Nissan needs to acknowledge the problem, fix and pay for it.

Lloydy · 11-22-2009, 01:16 PM

Took mine in yesterday, managed to replicate it in front of them and it kept happening for the service tech too. They searched for any mention of this from Nissan, but as we know there isn't any. So they have ordered me new springs, I asked if they were different ones and they said yes, so waiting to see what arrives now. Will keep you posted.

kdo2milger · 11-22-2009, 01:41 PM

Quote:

Originally Posted by Lloydy

Took mine in yesterday, managed to replicate it in front of them and it kept happening for the service tech too. They searched for any mention of this from Nissan, but as we know there isn't any. So they have ordered me new springs, I asked if they were different ones and they said yes, so waiting to see what arrives now. Will keep you posted.

cool

ask them to give you the part number when they come in...

id like to know if its the same

FricFrac · 11-22-2009, 08:14 PM

Quote:

Originally Posted by Jack370Z

Glad you had a good experience...that has not been the case here. I've been to the dealership I bought the Z from and another I didn't...neither would acknowledge the fix we KNOW works and Nissan has no response. It's sad...I am considering buying the springs myself (so I can get into the back of my Z) but feel Nissan needs to acknowledge the problem, fix and pay for it.

Did they acknowledge it was broken at least?

Jack370Z · 11-23-2009, 03:14 AM

No Nissan has not acknowledged there is even a problem. I have not been able to replicate the problem once the car is warm although it has been getting worse and even took several trys on a warm day after driving for 20 to 30 miles when I stopped for fuel.

The One to One program called two days ago and I jumped on them with the problem, gave them my case # and complained. We'll see if attacking from another angle helps. The serv mgr at the dealership promised a callback today but I'll believe that when I hear the phone ring.

Jack370Z · 11-25-2009, 03:37 PM

Well...I got the call. The serv mgr asked me to stop by and put the new longer springs in my Z. I did and wow what a difference. The hatch literally jumps open. So much it actually bounces a little. I feel sure it will calm down and be fine in a few days. This whole process has helped develop a better working relationship with the dealership and should improve my service experience for the future. The 370 is a new experience for service departments so we're learning together.

kdo2milger · 11-25-2009, 04:56 PM

Quote:

Originally Posted by Jack370Z

Well...I got the call. The serv mgr asked me to stop by and put the new longer springs in my Z. I did and wow what a difference. The hatch literally jumps open. So much it actually bounces a little. I feel sure it will calm down and be fine in a few days. This whole process has helped develop a better working relationship with the dealership and should improve my service experience for the future. The 370 is a new experience for service departments so we're learning together.

good for you Jack!

im glad it all worked out in the end

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
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11-23-2009, 03:14 AM	#5 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	No Nissan has not acknowledged there is even a problem. I have not been able to replicate the problem once the car is warm although it has been getting worse and even took several trys on a warm day after driving for 20 to 30 miles when I stopped for fuel. The One to One program called two days ago and I jumped on them with the problem, gave them my case # and complained. We'll see if attacking from another angle helps. The serv mgr at the dealership promised a callback today but I'll believe that when I hear the phone ring.

11-25-2009, 03:37 PM	#6 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	Well...I got the call. The serv mgr asked me to stop by and put the new longer springs in my Z. I did and wow what a difference. The hatch literally jumps open. So much it actually bounces a little. I feel sure it will calm down and be fine in a few days. This whole process has helped develop a better working relationship with the dealership and should improve my service experience for the future. The 370 is a new experience for service departments so we're learning together.