!!For 370Z Owners with the Stuck Hatch Release Issue!!

tooohip · 11-05-2009, 04:30 PM

Just took me 7 tries to open mine...

To the dealer I go...oh huhh..oh hoh!

kdo2milger · 11-05-2009, 08:47 PM

Quote:

Originally Posted by tooohip

Just took me 7 tries to open mine...

To the dealer I go...oh huhh..oh hoh!

lol...thats a record

Jack370Z · 11-06-2009, 11:13 AM

I haven't been this ticked off in a while. Took my Z into the dealership (the parts guy had ordered and received the longer lift springs). The service dept wouldn't do anything until they contacted Nissan North America (I had already opened a case with them) but the North America rep said they would not pay the dealer until a Bulletin is issued. It could be several years before a TSB is sent out...caught in the middle. huh? Here is my assessment...the Sport Pkg adds the read spoiler which adds about 9 or 10 lbs to the hatch. Nissan's engineers did not change the lift springs to a stronger spring. I'm no engineer but know that if you add that much weight to the end of the lever (the hatch) you are going to have more pressure to lift. Maybe their engineers have never considered this...? My guess is the hatch lifts will show increased wear too, due to the increased weight causing premature failure. I'm no genius but apparently the Nissan engineers aren't either. The 370 is a brand new vehicle. Why won't Nissan listen? Your guess is as good as mine.

kdo2milger · 11-06-2009, 11:18 AM

Quote:

Originally Posted by Jack370Z

I haven't been this ticked off in a while. Took my Z into the dealership (the parts guy had ordered and received the longer lift springs). The service dept wouldn't do anything until they contacted Nissan North America (I had already opened a case with them) but the North America rep said they would not pay the dealer until a Bulletin is issued. It could be several years before a TSB is sent out...caught in the middle. huh? Here is my assessment...the Sport Pkg adds the read spoiler which adds about 9 or 10 lbs to the hatch. Nissan's engineers did not change the lift springs to a stronger spring. I'm no engineer but know that if you add that much weight to the end of the lever (the hatch) you are going to have more pressure to lift. Maybe their engineers have never considered this...? My guess is the hatch lifts will show increased wear too, due to the increased weight causing premature failure. I'm no genius but apparently the Nissan engineers aren't either. The 370 is a brand new vehicle. Why won't Nissan listen? Your guess is as good as mine.

odd

i called the 1 800 number in the first post and did a file of concern and roughly two weeks later had the longer springlifts on the z...

from reading your post you say you did a file of concern correct?

if not i would call the number in the first post and start that way...

vipor · 11-06-2009, 11:18 AM

I have a Nismo. Largest, heaviest "stock" spoiler around. You need to BBB that dealership and find a new one. Check my previous posts, get the part numbers, print out the invoice that I took a photo of, go in and raise some hell.

all the images are in my galleries down there \/

Jack370Z · 11-06-2009, 03:33 PM

Nissan NA had info on file on my case...the dealer said they added the info from my contact with them to the file with Nissan NA. Oh, I had the print outs of the pictures and the work order in Texas. I offered them to the service department and the Mgr didn't seem interested and didn't even look at them. The service advisor brought out a technican...he looked at the hatch and, honest to God, asked me if I installed the wing. No kidding...he had no idea it was part of the Sport Pkg...scary, huh? Actually I've been to three dealers in the area including the one I bought the Z from. I'm pretty pissed. I'm pretty much ready to wash my hands of all of them. I have a friend that is a tech at one of the dealers who has been working on my Z's for the last 10 years...I might recruit him to do what work I need done and just leave the dealerships alone.

kdo2milger · 11-06-2009, 03:37 PM

Quote:

Originally Posted by Jack370Z

Nissan NA had info on file on my case...the dealer said they added the info from my contact with them to the file with Nissan NA. Oh, I had the print outs of the pictures and the work order in Texas. I offered them to the service department and the Mgr didn't seem interested and didn't even look at them. The service advisor brought out a technican...he looked at the hatch and, honest to God, asked me if I installed the wing. No kidding...he had no idea it was part of the Sport Pkg...scary, huh? Actually I've been to three dealers in the area including the one I bought the Z from. I'm pretty pissed. I'm pretty much ready to wash my hands of all of them. I have a friend that is a tech at one of the dealers who has been working on my Z's for the last 10 years...I might recruit him to do what work I need done and just leave the dealerships alone.

you dont have to give up...

call nissan na back they should have gave you an ext number for the person handling your file...let that person know that anyone or all of those dealers were unwilling to help...things should shift in your favor shortly there after...

Jack370Z · 11-06-2009, 03:45 PM

I have called Nissan back and left a message for the rep assigned to my case. She did follow up within 24 hours of my initial call. Seemed truly interested but when she asked "what can I do to help resolve this for you?". I said just send me the springs and I'll install them (it's about a 3 sec fix). She said we don't have parts...I said have them mailed from a local dealer. She just said they can't do that. I'm not giving up just a little frustrated at the moment.

kdo2milger · 11-06-2009, 03:48 PM

Quote:

Originally Posted by Jack370Z

I have called Nissan back and left a message for the rep assigned to my case. She did follow up within 24 hours of my initial call. Seemed truly interested but when she asked "what can I do to help resolve this for you?". I said just send me the springs and I'll install them (it's about a 3 sec fix). She said we don't have parts...I said have them mailed from a local dealer. She just said they can't do that. I'm not giving up just a little frustrated at the moment.

theres the issue...

ask them to tell one of the dealers to order the parts...it took my service manager less than 30 seconds to swap them out and i didnt even have to pull it in a bay...

Pharmacist · 11-06-2009, 04:25 PM

I tried the 2 penny trick (putting two pennies in the pastic housing of each spring) and so far it works fine. I read somewhere that the 350z springs are longer and stronger than ours and also fit in place of the stock springs. If that's true, then an easy fix would be just pulling the springs from a wrecked 350 in some junkyard and putting it on, until that tsb comes out.

Demon Z · 11-06-2009, 11:54 PM

Just got my new springs installed yesterday...problem is definitely fixed...hatch is now, um, anxious to open.

kdo2milger · 11-06-2009, 11:56 PM

Quote:

Originally Posted by Demon Z

Just got my new springs installed yesterday...problem is definitely fixed...hatch is now, um, anxious to open.

i...um, know wat you mean!!!

its badazz the longer springs have been flawless!!!

vipor · 11-07-2009, 02:43 AM

Quote:

Originally Posted by kdo2milger

i...um, know wat you mean!!!

its badazz the longer springs have been flawless!!!

ditto

j.arnaldo · 11-07-2009, 08:31 AM

Right, dude. Different but related issues, 'cause they involve the hatch door. Nissan's bugs are at it again!

Zeto · 11-07-2009, 09:41 AM

If I buy the part myself, is it hard to install?

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
Voters: 1038. You may not vote on this poll

11-05-2009, 04:30 PM	#181 (permalink)
tooohip A True Z Fanatic Join Date: May 2009 Location: Columbia, MD Posts: 1,626 Drives: 09 370z CY To/Sp Rep Power: 270	Just took me 7 tries to open mine... To the dealer I go...oh huhh..oh hoh! __________________ Lance KW Variant 3 Coilovers \| Stillen Sways \| Stillen Gen III Intake \| AAM HFC \| AAM True Dual CBE \| AAM Comp Oil Cooler \| Hawk HPS Pads \| Volk TE-37 \| Hoser Keg Tap

11-06-2009, 11:18 AM	#185 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	I have a Nismo. Largest, heaviest "stock" spoiler around. You need to BBB that dealership and find a new one. Check my previous posts, get the part numbers, print out the invoice that I took a photo of, go in and raise some hell. all the images are in my galleries down there \/ __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

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11-06-2009, 11:13 AM	#183 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	I haven't been this ticked off in a while. Took my Z into the dealership (the parts guy had ordered and received the longer lift springs). The service dept wouldn't do anything until they contacted Nissan North America (I had already opened a case with them) but the North America rep said they would not pay the dealer until a Bulletin is issued. It could be several years before a TSB is sent out...caught in the middle. huh? Here is my assessment...the Sport Pkg adds the read spoiler which adds about 9 or 10 lbs to the hatch. Nissan's engineers did not change the lift springs to a stronger spring. I'm no engineer but know that if you add that much weight to the end of the lever (the hatch) you are going to have more pressure to lift. Maybe their engineers have never considered this...? My guess is the hatch lifts will show increased wear too, due to the increased weight causing premature failure. I'm no genius but apparently the Nissan engineers aren't either. The 370 is a brand new vehicle. Why won't Nissan listen? Your guess is as good as mine.

11-06-2009, 03:33 PM	#186 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	Nissan NA had info on file on my case...the dealer said they added the info from my contact with them to the file with Nissan NA. Oh, I had the print outs of the pictures and the work order in Texas. I offered them to the service department and the Mgr didn't seem interested and didn't even look at them. The service advisor brought out a technican...he looked at the hatch and, honest to God, asked me if I installed the wing. No kidding...he had no idea it was part of the Sport Pkg...scary, huh? Actually I've been to three dealers in the area including the one I bought the Z from. I'm pretty pissed. I'm pretty much ready to wash my hands of all of them. I have a friend that is a tech at one of the dealers who has been working on my Z's for the last 10 years...I might recruit him to do what work I need done and just leave the dealerships alone.

11-06-2009, 03:45 PM	#188 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	I have called Nissan back and left a message for the rep assigned to my case. She did follow up within 24 hours of my initial call. Seemed truly interested but when she asked "what can I do to help resolve this for you?". I said just send me the springs and I'll install them (it's about a 3 sec fix). She said we don't have parts...I said have them mailed from a local dealer. She just said they can't do that. I'm not giving up just a little frustrated at the moment.

11-06-2009, 04:25 PM	#190 (permalink)
Pharmacist A True Z Fanatic Join Date: May 2009 Location: Toronto, Ontario Posts: 1,249 Drives: 09 370z Sport 6MT Rep Power: 18	I tried the 2 penny trick (putting two pennies in the pastic housing of each spring) and so far it works fine. I read somewhere that the 350z springs are longer and stronger than ours and also fit in place of the stock springs. If that's true, then an easy fix would be just pulling the springs from a wrecked 350 in some junkyard and putting it on, until that tsb comes out.

11-06-2009, 11:54 PM	#191 (permalink)
Demon Z Base Member Join Date: Nov 2008 Location: Central Ohio Posts: 229 Drives: '13 FR-S Rep Power: 17	Just got my new springs installed yesterday...problem is definitely fixed...hatch is now, um, anxious to open.

11-07-2009, 08:31 AM	#194 (permalink)
j.arnaldo Banned Join Date: Oct 2009 Location: Puerto Rico Posts: 937 Drives: Nissan 350Z, 2004 Rep Power: 0	Right, dude. Different but related issues, 'cause they involve the hatch door. Nissan's bugs are at it again!

11-07-2009, 09:41 AM	#195 (permalink)
Zeto Track Member Join Date: Apr 2009 Location: North NJ Age: 40 Posts: 766 Drives: 09 Pearl White 370Z Rep Power: 267	If I buy the part myself, is it hard to install?