!!For 370Z Owners with the Stuck Hatch Release Issue!!

TreeSemdyZee · 07-02-2010, 08:18 PM

Since there is a gazillion pages in this thread, I didn't search every page, but I found something on my car that might be part of the issue on some of your cars. I had my springs replaced which helped drastically, but recently I noticed one of the hatch bumpers (in picture) was missing. I just replaced the missing one tonight and it helps the hatch pop loose even more quickly.

I may be the only one with this issue, but just in case...

Kirkster · 09-20-2009, 05:57 PM

you may want to be careful adding more than 3 pennies as some 350Z owners that went to 4 pennies dented the car where the springs and pennies rest when the hatch is shut.

As far as the weight goes it is for vibration dampening. I took mine out of the 350 and put it back in a week later as I was getting weird hatch noises until I replaced it.

kdo2milger · 09-20-2009, 06:03 PM

Quote:

Originally Posted by Kirkster

you may want to be careful adding more than 3 pennies as some 350Z owners that went to 4 pennies dented the car where the springs and pennies rest when the hatch is shut.

As far as the weight goes it is for vibration dampening. I took mine out of the 350 and put it back in a week later as I was getting weird hatch noises until I replaced it.

i still have three on each side, i havent gone to four pennies because i read the same thing about 4 being too much over there on the 350 site...

and i dont plan to remove the vibration dampener either...

Trips · 09-20-2009, 06:07 PM

I stopped having this issues a while back the dealer replaced the dampeners

kdo2milger · 09-20-2009, 06:09 PM

Quote:

Originally Posted by Triple's

I stopped having this issues a while back the dealer replaced the dampeners

i wish my dealer would...they wont touch it until a tsb is released and i aint coughing up 68 bucks for em...

NISSNISS370Z · 11-30-2010, 05:49 PM

Quote:

Originally Posted by Triple's

I stopped having this issues a while back the dealer replaced the dampeners

where did you take it? Irvine?

Trips · 09-20-2009, 06:12 PM

try a six pack of Corona's it never fails.

vipor · 09-21-2009, 12:24 AM

I recently went a visited a dealer (not the one I got my car from) about this issue. I spoke with someone and explained the situation and showed her a printout showing the new part number and part compared to the stock part. They seemed willing to help and had to bring the car into the shop to have a tech look at it. The tech agreed that it was an issue and we discussed what could the done. Talking to a guy at the parts desk I found that the replacement part shown in the post has actually been replaced as well, although I am unsure what was changed. Now the fun part... evidently noone I was dealing with knew about the Nismo Z and they started giving me a hard time about my "aftermarket" spoiler. I told them it was a Nismo spoiler and they immediately changed tune stating "yeah, it's a Nismo part, but it didn't come on the car." I sent the woman off to her manager and she returned less than a minute later understanding what I was trying to tell her. I now have an appointment next week some time to get the "springs" swapped out along with a nice well-needed hand washing. It took a little time and talking to the right people, but it looks like all will be well soon. Also, they came at me with the TSB for the 350Z stating that there wasntb one for the 370, but I kept pushing and they understood. Going in with all of the necessary information including part numbers definitely helped me get the dealer on my side, so when you go in, be prepared. Once I know the new-new part number I'll let you all know.

kdo2milger · 09-21-2009, 12:29 AM

Quote:

Originally Posted by vipor

I recently went a visited a dealer (not the one I got my car from) about this issue. I spoke with someone and explained the situation and showed her a printout showing the new part number and part compared to the stock part. They seemed willing to help and had to bring the car into the shop to have a tech look at it. The tech agreed that it was an issue and we discussed what could the done. Talking to a guy at the parts desk I found that the replacement part shown in the post has actually been replaced as well, although I am unsure what was changed. Now the fun part... evidently noone I was dealing with knew about the Nismo Z and they started giving me a hard time about my "aftermarket" spoiler. I told them it was a Nismo spoiler and they immediately changed tune stating "yeah, it's a Nismo part, but it didn't come on the car." I sent the woman off to her manager and she returned less than a minute later understanding what I was trying to tell her. I now have an appointment next week some time to get the "springs" swapped out along with a nice well-needed hand washing. It took a little time and talking to the right people, but it looks like all will be well soon. Also, they came at me with the TSB for the 350Z stating that there wasntb one for the 370, but I kept pushing and they understood. Going in with all of the necessary information including part numbers definitely helped me get the dealer on my side, so when you go in, be prepared. Once I know the new-new part number I'll let you all know.

good for you

let us know what they say about this new pn...

GTRFAN · 09-21-2009, 02:59 AM

I picked up my replacement hatch springs today. Works perfectly now! I got them free under warranty. The service manager said there is an official bulletin coming out for the 370z soon for this issue so it was easy for him to get the part approved. (Australia)

kdo2milger · 09-21-2009, 11:39 AM

Quote:

Originally Posted by GTRFAN

I picked up my replacement hatch springs today. Works perfectly now! I got them free under warranty. The service manager said there is an official bulletin coming out for the 370z soon for this issue so it was easy for him to get the part approved. (Australia)

WoW!

nice

so the official bulletin, is a release for all of nissan or just in Australia?

billydsz · 09-23-2009, 02:13 PM

Well you can downgrade my hatch to near 100% failure now. With just a touch over 1200 miles (she's broken in!) my hatch fails to open almost all the time. When I bring it in for the first service I will get it resolved.

kdo2milger · 09-30-2009, 08:44 AM

Update: i havent had any more problems other than the one time with the three pennies...

i will follow up with my Nissan Dealership this week to see if there has been a TSB released or when/if it will...

Mr Ed · 09-30-2009, 05:33 PM

Quote:

Originally Posted by GTRFAN

I picked up my replacement hatch springs today. Works perfectly now! I got them free under warranty. The service manager said there is an official bulletin coming out for the 370z soon for this issue so it was easy for him to get the part approved. (Australia)

well i am still waiting cos my Nissan service place wont do nothing until TSB is issued....

i hardly open the rear hatch so its not here nor there... but i want it fixed for the principle

kdo2milger · 10-15-2009, 08:07 PM

I went to the Nissan dealer today and spoke with the Service Manager. I explain to him the issue I was having and asked him to take a look at my trunk and try to open it for himself. The first two attempts he made trying to open my hatch resulted in double depressing the hatch release button as well as lifting up on the hatch as well.

I had printed the work ticket that vipor uploaded here and gave it to him while I was there. I explained to him that it was a bigger issue than just my z, and told him about this thread and the 350z stuck hatch thread as well. He said that no one with 350z's ever came to him complaining of the hatch not opening properly, as well as the 370z'ers thus far. I thought that was odd considering the sheer amount of people in both ours and the 350z forum that are having the trunk release issue.

After his first two initial attempts, the hatch opened flawlessly there after. So he retrieved a key fob for a blue 370z on the lot and tested the hatch, and no issues with it at all, the hatch popped open the first time and everytime there after. So he decided to take the spring lifts from that z and swapped them with mine. It seemed to work! I was supprised, but still in disbelief that it would remedy the situation long term.

The service manager gave me his business card and extension, he said give it a few days and call me if it continues to be a problem. I thought to myself sure why not, it seemed to be working fine. I drove straight home, it took about 10 minutes to get to the house. I pulled in the garage, got out and was about to go inside the house and thought what the heck i'm going to give it a go and see what happens.

Guess what happened! thats right it did not open on th first attempt. Not only did it not open on the first attempt, it did not open on the second or third attempt either! However, on the fourth attempt and every attempt there after it opened flawlessly. So I immidiately called the service manager back and explained what had just happened. He then asked me to re verify the part number on the ticket and said he would call me as soon as the new spring lifts came in.

So I shall wait and hope these new spring lifts solve the issue at hand once and for all...

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
Voters: 1038. You may not vote on this poll

07-02-2010, 08:18 PM	#1 (permalink)
TreeSemdyZee Premium Member Join Date: Dec 2009 Location: Kentuck-IANA Age: 60 Posts: 4,886 Drives: '09 370 & ‘14 Juke Rep Power: 27409	Since there is a gazillion pages in this thread, I didn't search every page, but I found something on my car that might be part of the issue on some of your cars. I had my springs replaced which helped drastically, but recently I noticed one of the hatch bumpers (in picture) was missing. I just replaced the missing one tonight and it helps the hatch pop loose even more quickly. I may be the only one with this issue, but just in case... Last edited by TreeSemdyZee; 07-02-2010 at 08:27 PM.

09-20-2009, 06:07 PM	#4 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	I stopped having this issues a while back the dealer replaced the dampeners __________________

09-20-2009, 06:12 PM	#7 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	try a six pack of Corona's it never fails. __________________

09-21-2009, 12:24 AM	#8 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	I recently went a visited a dealer (not the one I got my car from) about this issue. I spoke with someone and explained the situation and showed her a printout showing the new part number and part compared to the stock part. They seemed willing to help and had to bring the car into the shop to have a tech look at it. The tech agreed that it was an issue and we discussed what could the done. Talking to a guy at the parts desk I found that the replacement part shown in the post has actually been replaced as well, although I am unsure what was changed. Now the fun part... evidently noone I was dealing with knew about the Nismo Z and they started giving me a hard time about my "aftermarket" spoiler. I told them it was a Nismo spoiler and they immediately changed tune stating "yeah, it's a Nismo part, but it didn't come on the car." I sent the woman off to her manager and she returned less than a minute later understanding what I was trying to tell her. I now have an appointment next week some time to get the "springs" swapped out along with a nice well-needed hand washing. It took a little time and talking to the right people, but it looks like all will be well soon. Also, they came at me with the TSB for the 350Z stating that there wasntb one for the 370, but I kept pushing and they understood. Going in with all of the necessary information including part numbers definitely helped me get the dealer on my side, so when you go in, be prepared. Once I know the new-new part number I'll let you all know. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers Last edited by vipor; 09-21-2009 at 12:26 AM. Reason: Hard to type real well on an iPhone.

09-20-2009, 05:57 PM	#2 (permalink)
Kirkster A True Z Fanatic Join Date: Dec 2008 Location: Peoples Republic of MD Posts: 1,792 Drives: Roadster of DOOM Rep Power: 20	you may want to be careful adding more than 3 pennies as some 350Z owners that went to 4 pennies dented the car where the springs and pennies rest when the hatch is shut. As far as the weight goes it is for vibration dampening. I took mine out of the 350 and put it back in a week later as I was getting weird hatch noises until I replaced it.

09-21-2009, 02:59 AM	#10 (permalink)
GTRFAN Track Member Join Date: Dec 2008 Location: Melbourne Posts: 586 Drives: 370z Titanium 6MT Rep Power: 18	I picked up my replacement hatch springs today. Works perfectly now! I got them free under warranty. The service manager said there is an official bulletin coming out for the 370z soon for this issue so it was easy for him to get the part approved. (Australia) __________________ My Zed

09-23-2009, 02:13 PM	#12 (permalink)
billydsz Enthusiast Member Join Date: Aug 2009 Location: New Bern Posts: 252 Drives: 9 370z SptCp SRd 7AT Rep Power: 16	Well you can downgrade my hatch to near 100% failure now. With just a touch over 1200 miles (she's broken in!) my hatch fails to open almost all the time. When I bring it in for the first service I will get it resolved.

09-30-2009, 08:44 AM	#13 (permalink)
kdo2milger OG Priesthood Join Date: Feb 2009 Location: Fargo, ND Posts: 17,859 Drives: NISMO T Rep Power: 60	Update: i havent had any more problems other than the one time with the three pennies... i will follow up with my Nissan Dealership this week to see if there has been a TSB released or when/if it will... __________________ Project *NISMO*

10-15-2009, 08:07 PM	#15 (permalink)
kdo2milger OG Priesthood Join Date: Feb 2009 Location: Fargo, ND Posts: 17,859 Drives: NISMO T Rep Power: 60	Update: I went to the Nissan dealer today and spoke with the Service Manager. I explain to him the issue I was having and asked him to take a look at my trunk and try to open it for himself. The first two attempts he made trying to open my hatch resulted in double depressing the hatch release button as well as lifting up on the hatch as well. I had printed the work ticket that vipor uploaded here and gave it to him while I was there. I explained to him that it was a bigger issue than just my z, and told him about this thread and the 350z stuck hatch thread as well. He said that no one with 350z's ever came to him complaining of the hatch not opening properly, as well as the 370z'ers thus far. I thought that was odd considering the sheer amount of people in both ours and the 350z forum that are having the trunk release issue. After his first two initial attempts, the hatch opened flawlessly there after. So he retrieved a key fob for a blue 370z on the lot and tested the hatch, and no issues with it at all, the hatch popped open the first time and everytime there after. So he decided to take the spring lifts from that z and swapped them with mine. It seemed to work! I was supprised, but still in disbelief that it would remedy the situation long term. The service manager gave me his business card and extension, he said give it a few days and call me if it continues to be a problem. I thought to myself sure why not, it seemed to be working fine. I drove straight home, it took about 10 minutes to get to the house. I pulled in the garage, got out and was about to go inside the house and thought what the heck i'm going to give it a go and see what happens. Guess what happened! thats right it did not open on th first attempt. Not only did it not open on the first attempt, it did not open on the second or third attempt either! However, on the fourth attempt and every attempt there after it opened flawlessly. So I immidiately called the service manager back and explained what had just happened. He then asked me to re verify the part number on the ticket and said he would call me as soon as the new spring lifts came in. So I shall wait and hope these new spring lifts solve the issue at hand once and for all... __________________ Project *NISMO*

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