transmission assembly replaced???

Sharkedd

Spoke to Nissan they are opening a case regarding the service that I received and will get back to me in 48 hours, not sure what will come of that.

They also said that if the shifter was damaged while in the care of the dealer then the dealer would have to resolve it. So looks like I have to go back

Chuck33079

Hopefully corporate takes care of you. This dealer has really dropped the ball.

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Sharkedd

Apparently some technician from Nissan Canada came to the dealer today and they have adjusted things properly. They are also replacing the shifter and leather boot that was damaged.

Only question left is if they will replace the 1/2 of gas they used, I will find out tomorrow when I pick up the car.

Hopefully this will be the end of the saga and I can drive my car for a few months before the snow comes again.

Duane

Chuck33079

They had to bring in an outside tech? Wow. I'd never go to that dealer again based on that alone. I hope you end up with more compensation than a half tank of gas. They've royally screwed the pooch on this one.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Sharkedd

I don't know if the dealer brought him in, or if he just came because I called Nissan Canada the day before to complain.

Either way I agree, I don't think I will be using Barrie Nissan any more

Chuck33079

I doubt the dealer would have done that, especially right after you called corporate.

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DLSTR

Nice to see Corp step in and get control of this. The dealer has no excuses and should or is embarrased. I hope you can get the car on the road now and actually enjoy it.

Sharkedd

According to the dealer, it was installed correctly, apparently its normal for 5/6 to not be all the way to the right and having 5/6 all the way to the right is a "personal preference"

Chuck33079

If that were the case I seriously doubt corporate would have sent an outside tech to fix it right.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

ChrisSlicks

Exactly. The plate is there for a reason, and the adjustment process is spelled out in detail, not sure why they had such a problem with that. Glad it's finally fixed.

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Sharkedd

So I picked up the car on Friday and drove it over the weekend, seems to shift fine now, I still notice a slight indentation to the left when shifting into 5th, but its not anywhere near as bad as it was before.

They washed the car and even vacuumed (they had never done that before)

They added about 1/4 of a tank of gas back in, less then they used up but better then nothing I guess.

They replaced the damaged shifter, however now on the center console below the shifter the plastic is all scraped up.

Do you think I should go back again? (this would be then 9th time) am I being unreasonable? Are these kind of marks normal when you are having warranty work preformed?

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Chuck33079

I'd have let them slide if they had fixed everything the first time. At this point, it needs to be PERFECT. Make them replace the console.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

sstroudwku

I don't even know why they used a trim tool to remove the shift boot, you can pull the trim piece up without using a tool. I'm sorry you're experience has been so horrible.

Jsolo

I read through this entire thread and really feel for the OP. Sounds like this dealership needs to retrain some its techs. Given the rarity of 6mt's the go through the shop, I imagine a more senior tech would be the one working on your car.

As for the repair job itself, more damage should not have been caused. Keep pushing until they make it right, including replacement of any scratched/damaged trim or other damage that wasn't there.

As always, if the car is in good condition, it's best to do a thorough walk around with the SM and notate any preexisting damage. Most service writers/customers are too lazy to do this. Ultimately, it's in the customer's best interest to do so. The suggestion above about taking odo pics is a good idea too. The service writer should also provide you with some paperwork indicating date/time/mileage of the car when it was brought in. Any preexisting damage should also be notated. I'd go a step further and place a DO NOT WASH flier inside the car/noted on the RO - dealer car washes = more scratches.

Finally, with respect to your 5th gear issue, how well does the shifter slide into gear with the car running, clutch depressed, but not moving? Is the feel similar to 6th gear/other gears? Also keep in mind this is a new/rebuilt trans. There is a breakin period. I can't recall if I had any issue with mine going through the gears when new, but definitely would expect it to loosen up with more miles.

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Sharkedd

Took it back, spoke to the GM again he said he will have it repaired, I have to bring it back on Thursday when the guy who does that work is in.

Nissan Canada offered me a free oil change for my troubles.