transmission assembly replaced???

Mitco39

They lower so that the top of the window does not hit the frame of the car when you close the door. Has nothing to do with the interior volume.

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Sharkedd

I'm annoyed in general at this dealer for again not checking everything before calling me to pick up. If this window problem was caused by them disconnecting the battery, then surely as they are Nissan mechanics they should know that the window would not work correctly any longer and they should have fixed it. I shouldn't have to deal with it.

Chuck33079

Oh, the humanity. You got a new tranny, they put in an aftermarket csc for you and gave you a loaner, and you still found something to complain about. They could have very easily claimed your tranny was toast due to "abuse" and stuck you with the bill. Then it was that the loaner wasn't good enough. Now it's this incredibly minor issue. Your response to this is completely unreasonable. Let it go. It cost you 30 seconds of your time.

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Sharkedd

They didn't put aftermarket csc in, it didn't come in time, I will have to get it done later.

Its not 30 seconds, it cost me a half day pay on Monday when they called to say it was ready and it wasn't and now that its finally done (after having my car for 22 days) the window doesn't work.

Your saying I am unreasonable to expect a Nissan dealer and their service staff to be professional, check everything before calling the customer?

I also noticed that my gas tank is 1/4 lower then what it was when I brought it in, and I didn't say anything about it at the time as I was just happy to get the car back.

I work in a service industry and I had to have my clients come back to me 3 times because I didn't do my job properly the 1st time, I wouldn't have any clients and be unemployed.

JARblue

That sucks. It will be extremely expensive if you are not already having transmission/clutch work done

Nope, he's saying the dealer could have screwed you more... consider yourself lucky they didn't break something else while fixing the transmission. It's not uncommon.

That's why I always take photos of my mileage and make sure they know that I'm not going to tolerate unnecessary miles on my car. I took it in for a headliner replacement recently (well just the evaluation) - they drove it 0.3 miles.

Too bad dealerships don't work like that... too many people don't care enough, so the dealers get away with murder.

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Chuck33079

I'm not discounting any hardship you were put through as a result of the transmission replacement. I am very clearly saying you're unreasonable about several things:

1. You got off very easy. The tranny replacement very easily could have been your cost. It's not hard for them to claim abuse. That would have been far more out of pocket than a half day of work.

2. They provided a loaner and covered the cost. Unfortunately the loaner car wasn't up to your standards.

3. The window issue is a non-starter. It is, very clearly, NOT A BIG DEAL. It takes 30 seconds to fix. That is what I was referencing when I said it cost 30 seconds of your time.

4. A 1/4 tank of gas? Really? Would you rather they not test out the new transmission by driving it?

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Sharkedd

No I expected them to test it, I said after taking it back the 2nd time to make sure you test it before calling me. But that is their expense not mine, they should have replaced the gas that they used.

But I get what your saying, it could have been much worse then it was, I guess I have too high expectations to have Nissan do a professional job servicing their 2nd highest end car.

Maybe if I came in with a GT-R they would have done things better.

Chuck33079

Nothing's perfect, man. In the scheme of things, you got off light. The cost of the transmission and 22 days of a loaner car > 1/4 tank of gas. They should have topped off the tank and reset the window, but that's dealerships for you. You've got to pick your battles with dealerships. Look on the bright side. You've got a fresh transmission in the car at the cost of a half day's pay and a quarter tank of gas. I don't know how much you make in a day, but my math looks like you came out the winner. Go have a cold one and wash the dealer gunk off the car.

And yes, had you gone in there with a new GTR, you would have probably gotten better service. If you went in with a used GTR with a transmission problem, you might have to sell a kidney.

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red2010z

Yeah I agree with Chuck you did get the better end of the stick. Be grateful you didn't owe Nissan.

I guess I got lucky and have had 0 issues with my 370Z. Well beside the high oil temp. (Easy fix tho)

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Sharkedd

So as you know they put a brand new transmission, everything seemed fine I tested it around town, no grinding gears, shifts smooth, etc.

Today I am heading out of town and I get on the highway, get up to about 100km and go to shift into 5th, and there is no 5th gear, the shifter will not move into the 5th position, I release the clutch and try again, same thing. I then try 6th, same thing, shifter will not physically move into 6th.

Even when stopped, I can cycle through all the gears except for 5th and 6th, it won't go into those gears.

So I have a brand new transmission with only 4 gears, do I have the worst luck? or is this dealer clearly incompetent?

What should I do? They are closed today and Sunday so I can't take it back again for the 4th time until Monday

Duane

Chuck33079

This falls squarely under the category of "dealer fuckup". Leave them a voicemail to expect you Monday morning, drop the car off and have a good long talk with the gm. Follow up with a long chat with Nissan corporate. You've been nice long enough.

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Sharkedd

Based on the other times he is going to say leave the car and we will get you a rental, and then in 3 or 4 days they will call me tell me its ready again.

They should have to compensate me for my time and aggravation, I will try to call Nissan Canada on Monday and see what they say.

Maybe its worth the hassle and time to take it to another dealer? Or for warranty do you have to use the closest one?

Duane

Chuck33079

Your warranty is through Nissan, not the dealer. It may make it easier if you stay with the same one, but they've done a terrible job so far. Drop it off. Talk to the GM before they touch the car. If he doesn't make it right, drive to the next closest dealer while on the phone with Nissan Corporate.

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sstroudwku

It is apparent that you have never worked on cars yourself. As a Nissan Master Tech 50% of the cars I touch have complaints that I can not replicate. Now I can't verify your dealer is reputable or even has reputable techs working for them. The glorious thing about owning a Z is that we have 1000s of dealers across the world. It's not like you have one option as if you owned a Veyron.

So lets get down to the issues at hand. First, did you take into account the car did not make those noises when the tech test drove it? I've had cars I've driven 50+ miles trying to replicate an issue, it never happens, and the moment I pull it out of my bay it does it. Or my SM drives it around the building and it happens. So before you make accusations make sure you have all the facts.

Second, you are no the original owner, which means if you did not buy it from your dealer they made no money, and Nissan definitely made no money unless you financed it through NNA. So no the dealer will not bend over backwards for you. No you don't "deserve" and Z as a rental while they work on your car.

Third, "design flaw".... Look at nearly every newer car with frameless door windows and they do this. It's designed to drop the windows from the seal to open and to raise it back into the seal when it closes. When the window motor loses it's positional memory then it needs to be retaught. We have some of the easiest windows to reset in the industry. FYI if you double tap and and hold your unlock button on your key fob it'll roll the windows down for you before you get to the car.

Now I am honestly sorry you had a bad experience with your dealer. However, the anger, hostility, and belittling will not get you any favors or help.

So here's my suggestion. Be happy your dealer replaced the transmission. Now expect noise from it, the 6mt does not have end play bearing tolerances, so they make a good bit of noise. The dog houses "keys in the syncro coupler" can be sticky when cold so your shifts during warm up on a cold day can be difficult.

I hope your next experience is much better, I'd suggest a new dealer with a fresh start. Now go find a nice twisty road and break in that new transmission. Have a good evening.

sstroudwku

Does your vehicle have S-Mode? If so then it's likely they didn't perform the centering procedure for the S-Mode switch unit. Which then gives you the right to be incredibly irritated with the dealer and the technician that installed it.