*Voluntary Service Campaign Steering Lock Fix

Cmike2780 · 03-21-2013, 06:10 PM

Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.

xxAGAVExx · 03-21-2013, 06:19 PM

Nissan just called me today asking when I was going to fax them my receipt. I faxed it almost two weeks ago and even called to confirm they got it. She looks around and says oh i found it, such incompetence. Then she calls me 10 min later saying I need to take it to a Nissan dealer to close out the recall because I didnt get it repaired through NIssan.

I said look at the F n reciept and you can see it was done at a Nissan dealership. Her reply, oh I'll have to call them in the morning. WTF, what kind of freaking morons do they have working for Nissan.

N0SL3N · 03-22-2013, 01:27 AM

If I can convince Nissan to give me the Rev D SLU instead of installing it (they save the labour), how hard would it be to install. I don't like other people working on my car, especially at dealerships!!

Quote:

Originally Posted by zefaulter

I went for my appointment today. They take my keys and tell me it will take two hours. I go home and receive a call an hour later telling me they don't have the part in stock... Going back in Wednesday hmmmm...

What dealership did you take yours to?

Also, my letter says GT-R/370Z. Does this mean the GT-R is also affected?

bmarcinczyk14 · 03-22-2013, 09:41 AM

Quote:

Originally Posted by xxAGAVExx

Nissan just called me today asking when I was going to fax them my receipt. I faxed it almost two weeks ago and even called to confirm they got it. She looks around and says oh i found it, such incompetence. Then she calls me 10 min later saying I need to take it to a Nissan dealer to close out the recall because I didnt get it repaired through NIssan.

I said look at the F n reciept and you can see it was done at a Nissan dealership. Her reply, oh I'll have to call them in the morning. WTF, what kind of freaking morons do they have working for Nissan.

You didn't know? As long as she's good looking and has decent sized boobs she has the position as secretary lol.

bmarcinczyk14 · 03-22-2013, 09:43 AM

Quote:

Originally Posted by Cmike2780

Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.

lmao! this is exactly why I opted for cutting the wire even after this recall happened, nissan can't have any excuse to touch my car now!

Cmike2780 · 03-22-2013, 10:22 AM

Quote:

Originally Posted by bmarcinczyk14

lmao! this is exactly why I opted for cutting the wire even after this recall happened, nissan can't have any excuse to touch my car now!

glad I could amuse you.

SurfDog · 03-22-2013, 02:57 PM

Quote:

Originally Posted by Cmike2780

Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.

Yeah I think you just confirmed my fears and convinced me to forgo this "service".

Sorry for your troubles.

Highway · 03-22-2013, 06:11 PM

Quote:

Originally Posted by Cmike2780

Dropped the car off this morning. They just called me back a few minutes ago to tell me the tech is working on it as we speak. 39k miles on the odometer and they also highly recommend a coolant flush, brake flush and a new cabin air filter which is supposedly really, really dirty......in my '09 Z......which I'm pretty sure didn't come with one

They also saw my new tires and recommended an alignment. I can understand if they were the ones to install it, but how the f*** can you tell a car needs an alignment with brand new tires installed? They didn't even drive it as far as I know and it's not pulling left or right.

He almost had me until he said new cabin filter....sneaky bastards. Is wanting not getting scammed into unneccessary work when you come in for a recall too much to ask?

I also got the...It's about time to flush your brake fluid.

At 15K miles? Think I'm good.

raymondo510 · 03-23-2013, 12:58 AM

Just got my full refund today

Even with the recall tho I will be pulling my fuse TOMORROW

raymondo510 · 03-23-2013, 12:58 AM

O and it only took Nissan a week....Just to rub it in

BG370z · 03-23-2013, 12:12 PM

Quote:

Originally Posted by N0SL3N

If I can convince Nissan to give me the Rev D SLU instead of installing it (they save the labour), how hard would it be to install. I don't like other people working on my car, especially at dealerships!!

What dealership did you take yours to?

Also, my letter says GT-R/370Z. Does this mean the GT-R is also affected?

Got the same letter yesterday

DavidInIndy · 03-23-2013, 12:45 PM

OK guys, just got mine back from my local dealer yesterday. All seems fine so far. Very glad I didn't have the questionable service that some of you have had...very thankful.

So you guys recommend I pull the fuse anyway? I'm thinking I will, but just thought I'd ask.

tiger123 · 03-23-2013, 01:08 PM

Quote:

Originally Posted by Cmike2780

Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.

CMike, what is the latest with your situation. After reading your post, I could not believe what I was reading and seeing. I mean, did the dealership have a 12 year old work on your car? WTF!!??

Did you go directly to the owner of the dealership? How is this being resolved? This is one of the worst Dealership stories I have heard.

I feel for you Bro. I really do hope this dealership makes everything right. You deserve that!!

Cmike2780 · 03-23-2013, 03:58 PM

Spoke to a different service advisor and they're ordering a new panel. I'm still kind of pissed off, but at least it seems like they're trying to make it up. They said the tech is gonna get written up...whatever that means.

In regard to add on services, I really don't understand why they run their business this way, always trying to squeeze money out of you. If they were actually honest to everyone, they'd get more repeat business. I guess it's easier to scam people that don't know any better.

tiger123 · 03-23-2013, 04:08 PM

Quote:

Originally Posted by Cmike2780

Spoke to a different service advisor and they're ordering a new panel. I'm still kind of pissed off, but at least it seems like they're trying to make it up. They said the tech is gonna get written up...whatever that means.

In regard to add on services, I really don't understand why they run their business this way, always trying to squeeze money out of you. If they were actually honest to everyone, they'd get more repeat business. I guess it's easier to scam people that don't know any better.

I hear you. Good to hear they are taking care of the situation. Did they at least throw in some free oil changes?

Written up?.......that mechanic should be fired on the spot!! He obviously does not give a ****.

That really pisses me off.

Regarding the other services, again I hear you. I totally agree with you, if they act honestly, they will get business and eventually repeat business. They need to EARN that trust.

I am very fortunate. I have a great relationship with my dealership and especially their service dept. They have definitely earned my trust and subsequently, my business. I trust them until they give me a reason not to. So far so good. I wish everyone would have this type of relationship with their dealership.

Again, good luck and all the best to you.

03-21-2013, 06:19 PM	#167 (permalink)
xxAGAVExx A True Z Fanatic Join Date: Nov 2012 Location: Tampa Posts: 1,036 Drives: 09 370Z BLK M6 Rep Power: 53925	Nissan just called me today asking when I was going to fax them my receipt. I faxed it almost two weeks ago and even called to confirm they got it. She looks around and says oh i found it, such incompetence. Then she calls me 10 min later saying I need to take it to a Nissan dealer to close out the recall because I didnt get it repaired through NIssan. I said look at the F n reciept and you can see it was done at a Nissan dealership. Her reply, oh I'll have to call them in the morning. WTF, what kind of freaking morons do they have working for Nissan. __________________ l 09/6MT l BP Twin Turbo Kit l E-85 w/Fuel Return l FI 18" Res CF CBE l Powertrix Ultra-Lite Coilovers l Wavetrac LSD \| Lots of SPL and Carbon Fiber \|

03-23-2013, 12:58 AM	#174 (permalink)
raymondo510 Track Member Join Date: Mar 2012 Location: NORCAL Posts: 823 Drives: Like I stole It Rep Power: 14	Just got my full refund today Even with the recall tho I will be pulling my fuse TOMORROW __________________ If you ain't first...you're last! -RICKY BOBBY

03-23-2013, 12:58 AM	#175 (permalink)
raymondo510 Track Member Join Date: Mar 2012 Location: NORCAL Posts: 823 Drives: Like I stole It Rep Power: 14	O and it only took Nissan a week....Just to rub it in __________________ If you ain't first...you're last! -RICKY BOBBY

03-23-2013, 12:45 PM	#177 (permalink)
DavidInIndy Base Member Join Date: Feb 2013 Location: Fishers, Indiana Posts: 99 Drives: 10 Touring Roadster Rep Power: 12	OK guys, just got mine back from my local dealer yesterday. All seems fine so far. Very glad I didn't have the questionable service that some of you have had...very thankful. So you guys recommend I pull the fuse anyway? I'm thinking I will, but just thought I'd ask. __________________ My favorite part of the day: being late for work. 2010 Z Touring Roadster \| 7AT \| Monterey Blue

03-23-2013, 03:58 PM	#179 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 29	Spoke to a different service advisor and they're ordering a new panel. I'm still kind of pissed off, but at least it seems like they're trying to make it up. They said the tech is gonna get written up...whatever that means. In regard to add on services, I really don't understand why they run their business this way, always trying to squeeze money out of you. If they were actually honest to everyone, they'd get more repeat business. I guess it's easier to scam people that don't know any better. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

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*Voluntary Service Campaign ** Steering Lock Fix**

*Voluntary Service Campaign Steering Lock Fix