Unhappy with the service you are getting at your dealer? Find a new one!

SouthArk370Z

I've been seeing a lot of complaints about "bad" dealers on here. Apparently, a lot of people are unaware that their warranty is from Nissan, not the dealer. If you don't like the service you are getting from your dealer, go find one to your liking. If they won't fix something under warranty (and it's a valid claim), find another dealer.
If you don't like the service manager's haircut, go to another dealer. You get to choose who works on your car.

I put up with the BS* at the local dealer for about a year and then took my business elsewhere. I have to drive ~150 miles round-trip (hence the year's delay in changing), but the hassles have disappeared. I <3 my new Nissan dealer. I have even removed the local dealer's decal from the rear bumper cover and put one from the new dealer on the "vent" window.
My biggest "problem" with the new dealer is that they switched to a name-brand syn-blend for my oil change and didn't tell me. Since the oil change was gratis, I'm happy - no harm, no foul. If I had paid for the high-dollar, Nissan-branded ester oil, it would be different.
When it comes time to get a new Z, guess which dealer is going to get my business?


*Eg, found some discoloration on my front wheels. Local dealer was giving me the runaround - "must have sprayed harsh cleaner on them when hot" (car is hand-washed with mild soap & water), &c. Went to the new dealer and within 15 minutes (including waiting room time - the actual inspection took less than two), I had an appointment to have my new wheels installed under warranty.

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