Dealership Problems with Consumption Test

Neo187H · 03-21-2012, 01:15 PM

Quote:

Originally Posted by MattP725

Also to Neo's point... you can't void a warranty by doing your own changes as long as your changes don't cause the damage. This is a know issue and I have all records so there is no reason to suspect I caused any damage.

Sorry if I was a bit unclear, all I meant was that they want only their hands in the pot that is this job. They don't want any outside interference that could skew their results and this is likely due to Nissan of North America rather than the local dealer.

For this type of concern it seems car manufactuers are VERY critical of making sure every piece of the process is completed and documented as specified. Which makes sensse considering it's a very expensive warranty repair and impossible to be certain that no one added ouside influences to the test over its duration.

MattP725 · 03-21-2012, 02:49 PM

They have ways to make sure there is no influence and doing the oil change isn't that way... they fill up the oil as stated in the bulletin and put tamper evident tape over the dipstick and the drain plug... if the owner trys to remove either, it will leave a residue and ruin the tape. Without that, whether they did the oil change or not, an owner could technically drain a quart of oil from the block and intentionally fail the test.

Jordo! · 03-21-2012, 05:00 PM

Call Nissan corporate. If they say you have to pay for the oil, pay for the oil, and get your motor replaced on their dime after the test as you should.

MattP725 · 03-21-2012, 05:55 PM

Gonna do that today. Hopefully all goes well.

MattP725 · 03-21-2012, 07:18 PM

Just spoke with the next closest dealership and they confirmed that they don't require the test be in sequence with a customer cost oil change. They just need to confirm the level it is at. Unfortunately it isnt close (20 min away) but they said I didn't have to leave the car overnight and can check the initial level on a Saturday, both things that my local one refused to work around. Hopefully this experience goes better.

onzedge · 03-21-2012, 07:20 PM

Quote:

Originally Posted by MattP725

Just spoke with the next closest dealership and they confirmed that they don't require the test be in sequence with a customer cost oil change. They just need to confirm the level it is at. Unfortunately it isnt close (20 min away) but they said I didn't have to leave the car overnight and can check the initial level on a Saturday, both things that my local one refused to work around. Hopefully this experience goes better.

It sounds like you are on the right track.

MattP725 · 03-24-2012, 04:14 PM

Update... DHC Nissan in Freehold took my car in today... they did infact change the oil in it but they didn't charge me for it... the girl who was my service advisor actually asked if I used ester oil so it seems that they know what they are talking about. They told me to come back in approximately 1,000 miles or so... they sealed the dip stick like others have mentioned (they used a zip tie instead of the tape).

Overall I am much happier with this dealership and will be travelling out of my way to bring my car to them in the future.

Just a lesson to the community that you shouldn't have to accept a dealers demand for customer cost service in order to validate a warranty claim... I think most people here know better though.

LakeShow · 03-24-2012, 04:57 PM

That's good to hear. Sometimes the extra distance is worth it.

03-21-2012, 05:00 PM	#18 (permalink)
Jordo! A True Z Fanatic Join Date: May 2010 Location: nirvana Posts: 6,394 Drives: 2023 NATM Rep Power: 418	Call Nissan corporate. If they say you have to pay for the oil, pay for the oil, and get your motor replaced on their dime after the test as you should. __________________ Enjoy it. Destroy it.

03-24-2012, 04:57 PM	#23 (permalink)
LakeShow A True Z Fanatic Join Date: Dec 2010 Location: L.I., NY Posts: 5,307 Drives: Everything Rep Power: 25	That's good to hear. Sometimes the extra distance is worth it. __________________ \|2013 Audi S4\|Ibis White/Black\|S-Tronic P+\| \|2013 370z\|PearlWhite/Persimmon\|Touring/Sport/Nav\|F.I. CBE 18" CF\| \|Sold\|2011 370z\|Gun Metallic\|Touring/Sport/Nav\|

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03-21-2012, 02:49 PM	#17 (permalink)
MattP725 A True Z Fanatic Join Date: May 2011 Location: Toms River, NJ Posts: 1,904 Drives: 2010 40th Rep Power: 17	They have ways to make sure there is no influence and doing the oil change isn't that way... they fill up the oil as stated in the bulletin and put tamper evident tape over the dipstick and the drain plug... if the owner trys to remove either, it will leave a residue and ruin the tape. Without that, whether they did the oil change or not, an owner could technically drain a quart of oil from the block and intentionally fail the test.

03-21-2012, 05:55 PM	#19 (permalink)
MattP725 A True Z Fanatic Join Date: May 2011 Location: Toms River, NJ Posts: 1,904 Drives: 2010 40th Rep Power: 17	Gonna do that today. Hopefully all goes well.

03-21-2012, 07:18 PM	#20 (permalink)
MattP725 A True Z Fanatic Join Date: May 2011 Location: Toms River, NJ Posts: 1,904 Drives: 2010 40th Rep Power: 17	Just spoke with the next closest dealership and they confirmed that they don't require the test be in sequence with a customer cost oil change. They just need to confirm the level it is at. Unfortunately it isnt close (20 min away) but they said I didn't have to leave the car overnight and can check the initial level on a Saturday, both things that my local one refused to work around. Hopefully this experience goes better.

03-24-2012, 04:14 PM	#22 (permalink)
MattP725 A True Z Fanatic Join Date: May 2011 Location: Toms River, NJ Posts: 1,904 Drives: 2010 40th Rep Power: 17	Update... DHC Nissan in Freehold took my car in today... they did infact change the oil in it but they didn't charge me for it... the girl who was my service advisor actually asked if I used ester oil so it seems that they know what they are talking about. They told me to come back in approximately 1,000 miles or so... they sealed the dip stick like others have mentioned (they used a zip tie instead of the tape). Overall I am much happier with this dealership and will be travelling out of my way to bring my car to them in the future. Just a lesson to the community that you shouldn't have to accept a dealers demand for customer cost service in order to validate a warranty claim... I think most people here know better though.