Necessary Services

bvl · 01-18-2012, 05:21 AM

May I offer a slightly different approach. If you feel the *service* was good, simply thank them for their suggestions and ask for the *exact* things you want at each
service.

Service Reps are just doing a job of course, and like any other profession suggesting selling, optional services etc...are part of it. A good rep will ask once, say these are optional things that go above and beyond. MFG's get in the act as well with Premium service plans in their books...but its not required.

If the Rep is pushy, or acts as if your car will explode without the EGR flush then its time to find someone different. If they are polite and simply ask and move on, and the service to your car meets expectations, then I don't see any reason to not use them.

- b

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01-18-2012, 05:21 AM	#12 (permalink)
bvl Enthusiast Member Join Date: May 2011 Location: PA Posts: 362 Drives: MB Roadster (sold) Rep Power: 15	May I offer a slightly different approach. If you feel the service was good, simply thank them for their suggestions and ask for the exact things you want at each service. Service Reps are just doing a job of course, and like any other profession suggesting selling, optional services etc...are part of it. A good rep will ask once, say these are optional things that go above and beyond. MFG's get in the act as well with Premium service plans in their books...but its not required. If the Rep is pushy, or acts as if your car will explode without the EGR flush then its time to find someone different. If they are polite and simply ask and move on, and the service to your car meets expectations, then I don't see any reason to not use them. - b