Nissan service center wrecked my car

retiredmd · 05-22-2011, 07:40 AM

So very sorry you have to experience grief over such incompetence.
FWIW, I would opt for a different resolution-if feasible.
In 1991, I dropped my 6-month old '91 911 Turbo at the selling dealer for routine service and the addition of a factory-approved exhaust system.
Late in the day as I drove to the dealership, I saw my car on the side of the road with several service techs peering at and underneath the engine. When I pulled over to investigate, I was sickened to see the car sitting in a pool of engine bits and oil.
I subsequently learned when the service tech completed his work, he asked a young lot porter to move the car to the appropriate pick-up area outside.
The porter decided to take the car for a little spin on the roads near the dealership. In doing so, he applied full throttle to a ice-cold engine, bursting seals and destroying the engine.
Naturally, the dealership offered to replace the engine, provide loaner cars and even free maintenance. I refused. I would have sold the car after the engine replacement. In doing so, the engine swap would have been revealed making the car's selling value less than it might have been.
I paid a lawyer to merely write a letter threatening legal action. In short order, the dealership offered to buy back the car for its original selling price, providing that I never reveal the name of said dealer. Naturally, I agreed.

FastPaced · 05-23-2011, 12:24 PM

Quote:

Originally Posted by bowenmedia

I brought my 2009 Z in for an oil change at a Nissan service center 1 week ago 5/13 and last night 5/20. After driving for about 10 minutes I heard a crazy noise when accelerating. I pulled over as soon as possible but before I got to a complete stop the car just died. When I got out I saw my oil pan spewing out oil. I took the attached picture on my cell phone which clearly shows the oil pan screw missing. I figure who ever worked on the car just hand tightened the screw and forgot about it. I had it towed and went to the service center this morning. They are now trying different things to get the car running and they are working on the timing. I feel like my precious Z which I work my *** off for is now getting picked apart by idiots. I will not be satified in any way unless I get a brand new motor. I will still sell the car without a doubt because like some people I'm very anal about my stuff and when something is in perfect condition and its gets some kind of major overhaul its just never the same. I'll always hear some noise or feel some vibration that I've never heard before. It really sucks that I have to retire one of my favorites things that I have ever had in my life. Especially because some stupid mechanic couldn't remember to tighten a single bolt.

I see you're in NY. Where did you get your oil change at? That way I can avoid going to the same service center. Thanks bro. Sorry to hear about what happened to you.

Cmike2780 · 05-23-2011, 01:31 PM

Quote:

Originally Posted by FastPaced

I see you're in NY. Where did you get your oil change at? That way I can avoid going to the same service center. Thanks bro. Sorry to hear about what happened to you.

PM if you don't want to post. I'm hoping it's not the one I go to in Westbury.

Pharmacist · 05-26-2011, 12:12 PM

i agree with everything said. since the engine ran out of oil completely there's probably very severe damage inside it. a new engine is a must. this crap is precisely the reason i do all my work on my car in my drive way. in almost 2 years of ownership my car has been to a dealer service department only twice, for warranty related work.

View Poll Results: What would you do in this situation?
I would you let the service center repair the car and then keep it	3	10.34%
I would you let the service center repair the car and then sell it	3	10.34%
I would you refuse and fight to have a new motor put in the car and then sell the car	9	31.03%
I would you refuse and fight to have a new motor put in the car and then keep the car	14	48.28%
Voters: 29. You may not vote on this poll

05-26-2011, 12:12 PM	#4 (permalink)
Pharmacist A True Z Fanatic Join Date: May 2009 Location: Toronto, Ontario Posts: 1,249 Drives: 09 370z Sport 6MT Rep Power: 18	i agree with everything said. since the engine ran out of oil completely there's probably very severe damage inside it. a new engine is a must. this crap is precisely the reason i do all my work on my car in my drive way. in almost 2 years of ownership my car has been to a dealer service department only twice, for warranty related work. __________________ 2009 370z Sport Touring/Nismo shift Knob/Z1 motorsports 34 row oil cooler

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05-22-2011, 07:40 AM	#1 (permalink)
retiredmd Base Member Join Date: May 2010 Location: Florida Posts: 34 Drives: 370Z NISMO #354 Rep Power: 15	So very sorry you have to experience grief over such incompetence. FWIW, I would opt for a different resolution-if feasible. In 1991, I dropped my 6-month old '91 911 Turbo at the selling dealer for routine service and the addition of a factory-approved exhaust system. Late in the day as I drove to the dealership, I saw my car on the side of the road with several service techs peering at and underneath the engine. When I pulled over to investigate, I was sickened to see the car sitting in a pool of engine bits and oil. I subsequently learned when the service tech completed his work, he asked a young lot porter to move the car to the appropriate pick-up area outside. The porter decided to take the car for a little spin on the roads near the dealership. In doing so, he applied full throttle to a ice-cold engine, bursting seals and destroying the engine. Naturally, the dealership offered to replace the engine, provide loaner cars and even free maintenance. I refused. I would have sold the car after the engine replacement. In doing so, the engine swap would have been revealed making the car's selling value less than it might have been. I paid a lawyer to merely write a letter threatening legal action. In short order, the dealership offered to buy back the car for its original selling price, providing that I never reveal the name of said dealer. Naturally, I agreed.