Using after market oil filters will void the warrenty.. What?

kenchan · 05-05-2011, 01:49 PM

hummm... but nissan also sells the larger capacity filters too if you want it.

ive used both sizes, (2 factory sized ones and Mobil filters in the 2 sizes) in the past... honestly i can't tell a difference so i just use factory filters.

never had an issue.

11Thumper · 05-05-2011, 04:59 PM

Quote:

Originally Posted by MyZ4U2C

Warranty work is done at less of a cost vs a normal repair where warranty prices are not used, the Manufacturing company pays lower labor and the part is paid at warranty cost without the markup, sure it is part of doing business, but dealers do not rely on just warranty work, the point here is, If you dont service through a dealer and only bring warranty work, the dealer most likely wont stand behind you. period! I should know, I do work for a warranty claims center lol

So you work for a warranty claims center and the dealer tells you "It would normally be $10,000 but since it's warranty work, we can't screw the manufacture. Let's say an even $3,000 for the job, ok Jimmy"? What first hand knowledge do you have of the actual price delta charged since you only see one side of it?

Warranty work is the bread & butter of a dealer. Most folks find a cheaper mechanic when out of warranty or do it on their own. If what you say is in-fact true, the dealers wouldn't make a profit. I think it has more to do with car reliability ratings, hence why claims can sometimes be a battle to get justified.

trainsales · 05-05-2011, 07:42 PM

It took an Act of Congress to get dealers to stop lying about an oil change?

onzedge · 05-05-2011, 09:52 PM

Quote:

Originally Posted by trainsales

It took an Act of Congress to get dealers to stop lying about an oil change?

Yes.

MyZ4U2C · 05-05-2011, 10:19 PM

Quote:

Originally Posted by 11Thumper

So you work for a warranty claims center and the dealer tells you "It would normally be $10,000 but since it's warranty work, we can't screw the manufacture. Let's say an even $3,000 for the job, ok Jimmy"? What first hand knowledge do you have of the actual price delta charged since you only see one side of it?

Warranty work is the bread & butter of a dealer. Most folks find a cheaper mechanic when out of warranty or do it on their own. If what you say is in-fact true, the dealers wouldn't make a profit. I think it has more to do with car reliability ratings, hence why claims can sometimes be a battle to get justified.

I think you are missing the point of my post, but I will entertain you, example : customer brings vehicle in, they are 36 miles out of warranty and need tie rods for the vehicle and dealer gives quote on repair, customer is unhappy calls said warranty center and wants help, after review we decide to help, I call dealer and get service manager to agree to help, dealer can choose to not assist as dealers are independently owned and operated, we talk service manager into warranty pricing which is significantly lower than retail cost, dealer is losing money on this repair, warranty work is paid by the manufacturer and does not allow dealer to make extra money on parts markup, shop supplies and at a lower labor rate, the dealer doesn't fool the manufacturer lol....

back to the point, and this is just the facts ..not my opinion or what I like, dealers are going to stand by loyal customers ...every day I talk to service managers that tell me this customer only comes here for warranty work and decline other services, or I never seen this person in my shop before, they don't want to help those kind of customers and I myself don't service at a dealer, but that's how it works, like it or not

ImportConvert · 05-06-2011, 08:46 AM

Quote:

Originally Posted by Mike

also, if its a car you care about and are concerned with long term warranty issues, you are better off letting the dealer do your oil changes and other routine maintenance. Sure its a little costlier up front, but in the off chance something questionable happens later, or something fails just out of warranty, they are more likely to go to bat for you if you have a service history with them than if you just came when you have warranty work only.

+1, my oil changes cost me $135, but it's cheap insurance!

YamahaR6 · 05-06-2011, 12:34 PM

Quote:

Originally Posted by MyZ4U2C

I think you are missing the point of my post, but I will entertain you, example : customer brings vehicle in, they are 36 miles out of warranty and need tie rods for the vehicle and dealer gives quote on repair, customer is unhappy calls said warranty center and wants help, after review we decide to help, I call dealer and get service manager to agree to help, dealer can choose to not assist as dealers are independently owned and operated, we talk service manager into warranty pricing which is significantly lower than retail cost, dealer is losing money on this repair, warranty work is paid by the manufacturer and does not allow dealer to make extra money on parts markup, shop supplies and at a lower labor rate, the dealer doesn't fool the manufacturer lol....

back to the point, and this is just the facts ..not my opinion or what I like, dealers are going to stand by loyal customers ...every day I talk to service managers that tell me this customer only comes here for warranty work and decline other services, or I never seen this person in my shop before, they don't want to help those kind of customers and I myself don't service at a dealer, but that's how it works, like it or not

So the dealerships who does warranty services loses money on every services? or just not profiting as much as non-warranty services?

Manufactures pays less to dealership and Customers pays more?

MyZ4U2C · 05-06-2011, 12:52 PM

Not losing money as a whole, but warranty work doesn't pay as much, so yes, you are right. The dealer doesn't profit as much, it is part of the business. The car company pays the warranty repair and that means they lose the higher labor rate, the mark up on parts and shop supplies charges that are passed to the customer. So a warranty repair doesnt give them the same profit as a regular servuice repair.

Really from what I have been trying to point out is that dealers are willing to go to bat for customers who do service with them. Such as maintenance work while bringing in for warranty work, but dealers are less than thrilled with just warranty work, dealers are trying to make money, and part of that is add on's and other work outside warranty and from a great deal of experience talking with SM's, they are not fond of going to bat for customers who only bring in for warranty. As I said, I don't usually service my vehicle at a dealer, but this is the norm for what I deal with day to day.

Nismo_Q · 05-06-2011, 07:29 PM

I've learned my lesson: Stay away from stealerships unless it's under warranty. I will never give my money to another dealership again. Find a trusty and competent mechanic and you will save more money in the long run.

05-06-2011, 12:52 PM	#38 (permalink)
MyZ4U2C Enthusiast Member Join Date: Mar 2011 Location: Salt Lake City Posts: 448 Drives: 40th Z #51, 15 FozXT Rep Power: 554	Not losing money as a whole, but warranty work doesn't pay as much, so yes, you are right. The dealer doesn't profit as much, it is part of the business. The car company pays the warranty repair and that means they lose the higher labor rate, the mark up on parts and shop supplies charges that are passed to the customer. So a warranty repair doesnt give them the same profit as a regular servuice repair. Really from what I have been trying to point out is that dealers are willing to go to bat for customers who do service with them. Such as maintenance work while bringing in for warranty work, but dealers are less than thrilled with just warranty work, dealers are trying to make money, and part of that is add on's and other work outside warranty and from a great deal of experience talking with SM's, they are not fond of going to bat for customers who only bring in for warranty. As I said, I don't usually service my vehicle at a dealer, but this is the norm for what I deal with day to day. __________________ 40th Anniversary Fairlady Z - Tommy Kaira - FI CF CBE - Stillen Gen 3 Last edited by MyZ4U2C; 05-06-2011 at 01:10 PM. Reason: add in more info and correct grammar

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05-05-2011, 01:49 PM	#31 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	hummm... but nissan also sells the larger capacity filters too if you want it. ive used both sizes, (2 factory sized ones and Mobil filters in the 2 sizes) in the past... honestly i can't tell a difference so i just use factory filters. never had an issue.

05-05-2011, 07:42 PM	#33 (permalink)
trainsales Base Member Join Date: Jan 2011 Location: Hawaii Posts: 28 Drives: 370z Rep Power: 14	It took an Act of Congress to get dealers to stop lying about an oil change?

05-06-2011, 07:29 PM	#39 (permalink)
Nismo_Q Base Member Join Date: Jan 2011 Location: Orange County Posts: 46 Drives: 09 370z Nismo Rep Power: 14	I've learned my lesson: Stay away from stealerships unless it's under warranty. I will never give my money to another dealership again. Find a trusty and competent mechanic and you will save more money in the long run.