Roof and Nissan North America

Hi-Step'n370Z · 11-19-2010, 07:54 AM

Quote:

Originally Posted by Z meese

I am about to have the third top replaced on my car. First top had rub wear and started to make a little hole in rear part passenger side. They replaced the top. Numerous times, the same side would not go all the way down and hard cover would not close over it, which has now caused scratching and pulling on the top, passenger side, above window. When I took it back to dealership, they discovered that a support bar had cracked. So they ordered a new support bar and new top. I must say, it has been a pain at times, but the dealership is wonderful, and the service manager is wonderful! They take extra care with my car, no scratches while its there, and we go over it top to bottom when i drop off or pick up. I bought the car from a dealership in AZ and I live in DE. My current dealership service dept makes having these problems with the top less frustrating. I would suggest finding another dealership to those who get lousy, unacceptable service!

It almost sounds like your top frame got bent somehow, either during production or in some other way before delivery. This top tear issue is confusing as there doesn't seem to be any real definition as to just exactly what is causing the problem. Some tops have it, and others - so far - are problem free.

All I can figure is that there are rough edges that if not really properly wrapped will cut through the fabric, but your issue doesn't seem to fit into this category.

Now I am wondering if at sometime between production and installation, some frames got bent during shipping or storage.

It would be nice if someday, when Nissan actually discovers what the core cause of this top tearing issue is, we will have some concrete answers to work with.

Seems like Nissan should know by now just what the cause(s) are by now though.

Sorry for all you are going through, but it's good that you're comfortable with your new dealer. They seem to be in your corner on this issue.

Thanks for the info and let us know if you learn anything about what Nissan knows about this issue.

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Z meese · 11-27-2010, 10:01 PM

Well, got the 3rd top installed! went to pick it up the day before thanksgiving and wanted to make sure the top opened and closed properly before I drove off the lot. The top would only open a few inches and then just stop! I refused the car, it is still sitting in the shop to be looked at on Monday. I called Nissan to get my continuous problems on record before I go back to pick up car...if they can fix it! Supposed to have an executive from consumer affairs call me by end of day Monday to discuss. We'll see what happens and let all know the progress.

ghutchinson · 11-28-2010, 07:36 AM

Keep us posted. I am still having problems with the top on our Z. As the top folds into the well, it hits the deck lid and will eventually tear the clolth. Factory rep. looked at it two weeks ago and was suppose to have a reply by this past Wednesday. She called and said due to the holidays, she would not be able to give us an answer until next week. I have called Nissan and basically filed a complaint. We spoke again to the rep and requested a factory engineer look at our issue. So, we'll see how it goes next week.

Hi-Step'n370Z · 11-28-2010, 08:29 AM

Quote:

Originally Posted by ghutchinson

Keep us posted. I am still having problems with the top on our Z. As the top folds into the well, it hits the deck lid and will eventually tear the clolth. Factory rep. looked at it two weeks ago and was suppose to have a reply by this past Wednesday. She called and said due to the holidays, she would not be able to give us an answer until next week. I have called Nissan and basically filed a complaint. We spoke again to the rep and requested a factory engineer look at our issue. So, we'll see how it goes next week.

Did this issue with your Roadster just start, or was it doing that from the day you bought it?

Z meese · 12-02-2010, 07:00 PM

Quote:

Originally Posted by Z meese

Well, got the 3rd top installed! went to pick it up the day before thanksgiving and wanted to make sure the top opened and closed properly before I drove off the lot. The top would only open a few inches and then just stop! I refused the car, it is still sitting in the shop to be looked at on Monday. I called Nissan to get my continuous problems on record before I go back to pick up car...if they can fix it! Supposed to have an executive from consumer affairs call me by end of day Monday to discuss. We'll see what happens and let all know the progress.

Tech was off on Monday. Tuesday they still couldn't figure out why it wont open but for a few inches. They put calls and emails into Nissan to have a field rep come take a look. I called my consumer affairs lady and told her to get on the feild reps butt to get there and look at it. She informed me that he should be there this friday to look at it. My service guy said to call him by noon on friday, if I dont hear from him first, to see how things are going. I have told my rep that one of three things will happen Friday: They replace the complete top..mechanics and everything. They give me a new car. Or I will file a lemon law suit. They have had my car for 2 weeks, that does not include the time it spent there before getting the other 2 tops replaced. I'll keep posting to let inform what happens Friday. Cross you fingers and knock on wood!

Z meese · 12-03-2010, 06:27 PM

Quote:

Originally Posted by Z meese

Tech was off on Monday. Tuesday they still couldn't figure out why it wont open but for a few inches. They put calls and emails into Nissan to have a field rep come take a look. I called my consumer affairs lady and told her to get on the feild reps butt to get there and look at it. She informed me that he should be there this friday to look at it. My service guy said to call him by noon on friday, if I dont hear from him first, to see how things are going. I have told my rep that one of three things will happen Friday: They replace the complete top..mechanics and everything. They give me a new car. Or I will file a lemon law suit. They have had my car for 2 weeks, that does not include the time it spent there before getting the other 2 tops replaced. I'll keep posting to let inform what happens Friday. Cross you fingers and knock on wood!

Well, of course the tech rep couldn't make it today because he got held up with another car in PA or NY! Supposed to be there on Monday, we'll see what happens then.

11-27-2010, 10:01 PM	#2 (permalink)
Z meese Base Member Join Date: Nov 2010 Location: Delaware Posts: 11 Drives: BC 2010 370ZRT Rep Power: 15	Well, got the 3rd top installed! went to pick it up the day before thanksgiving and wanted to make sure the top opened and closed properly before I drove off the lot. The top would only open a few inches and then just stop! I refused the car, it is still sitting in the shop to be looked at on Monday. I called Nissan to get my continuous problems on record before I go back to pick up car...if they can fix it! Supposed to have an executive from consumer affairs call me by end of day Monday to discuss. We'll see what happens and let all know the progress. __________________

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11-28-2010, 07:36 AM	#3 (permalink)
ghutchinson Base Member Join Date: Sep 2010 Location: Houma, LA Posts: 5 Drives: 10 Nissan 370z Std Rep Power: 15	Keep us posted. I am still having problems with the top on our Z. As the top folds into the well, it hits the deck lid and will eventually tear the clolth. Factory rep. looked at it two weeks ago and was suppose to have a reply by this past Wednesday. She called and said due to the holidays, she would not be able to give us an answer until next week. I have called Nissan and basically filed a complaint. We spoke again to the rep and requested a factory engineer look at our issue. So, we'll see how it goes next week.