Roadster Top problems - Nissan Corporate wants you to call in and open case

vman12

For those of you that are currently having problems with your roadster top - lid hitting the roof, there is hope. I talked to Nissan Consumer affairs at 1-800-647-7261 option 7. They have created a fix for this (which they say works perfectly) but need 2 to 3 months to finalize the fix.

I told them that we have a forum full of people with this issue. They asked that everyone with this issue call in and open a case so they can track.
Nissan Consumer affairs 1-800-647-7261 option 7

I opened a new case with them today and was told that if everyone with this issue calls in and opens a case, the fix may come sooner and may even become free for those that are out of warranty. It's pretty much a question about how many people are affected. If a lot of people complain, Nissan will act differently than if only 1 or 2 people call in.

See the original thread for this issue:
Storage lid rubs the fifth bow when opening the soft top
Storage lid rubs the fifth bow when opening the soft top

bunk

Whatever this fix is, I hope it works/lasts. I have a pretty nice sized chuck of paint/scratch on my Tonneau cover from this problem. Gonna call them today

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NismoUFO

On the phone with them right now. Asking for a case to be created.

update: Case created, got the agent ID# as well.. I am supposed to receive a call tomorrow from a regional service rep.

vman12

i sent a message to the following users on this forum to let them know, if you know of any others please let them know to call in
Spoiler
LHMBP
NismoUFO
Dramagodes
HEFFAE
OldGuyFla
Rodd
gsx95
blake29
xpenziv
BoilardZ
ReeceZ
opruitt
DocJ
gbhrps
Hi-Step'n370Z
dsmarks2002
gsx95

gsx95

I made the list twice, lol! Unfortunately I don't have the car anymore, partly because of this issue. Good luck to everybody in getting this fixed though!

LHMBP

Shortly after my post a couple of years ago (I think) I took it to a Nissan dealership to have the 5th bough replaced which has fixed the issue, but I thought it was very expensive. The only issue I see now is when I close the top when the back of the top comes down more forcefully than I think it should. Seems like it is putting too much stress on the rear section. It didn't do this for a while.

bunk

The 5th bow bungie is worn.

__________________
-Drop in K&N Filter -Invidia Gemini CBE -Z1 Oil Cooler -Swift Springs - EcuTek -Forgestar F14 -SPL Camber Links -Akebono BBK Upgrade -Z1 Premium SS Lines -SPL Diff Bushings -SPL FUCAs - BellRaceworks Diff Brace

6SpeedZ

Just got off the phone with NCA, the agent said: "you need to take it to the dealership".

I asked... what about the rep calling me, she said no, they (NCA) just email the rep in-house.

I work at Nissan #3755 in FL ... guess I'll have to wait until Monday

SIKHRYDE

Eugh doesn't work for folks in Canada.

They told me to call 1-800-387-0122 and Nissan Canada said they cant do anything. Go to the dealership.

LHMBP

I opened a case yesterday. They advised me to take it to a Nissan dealership for diagnostics and call back.

gryghst

There are a number of video's by Top Hydraulics on how to replace cylinders, bungees, and trouble shoot the top on our roadsters. Very helpful and reassuring to know that things can be fixed if they every start acting up.

BoilardZ

Thanks for the update. I called the number and got a case created. The agent I was talking to, though, seemed to know nothing about the "fix" that is supposedly in the works. He advised me to take the car to my local Nissan dealer. However, if the fix isn't yet ready, I don't really see the point in that. Please keep us updated on when Nissan releases the fix, and I'll take my car in at that point.
Is there anything else we should be doing right now?
Thanks again!

6SpeedZ

Thank you I appreciate the information on this & will call immediately.

Mine just started doing this two days ago!

TJM370ZR

Again, I hope I am wrong but my best guess is that the Nissan Dealer gave the OP a BS line about Nissan coming out with a "fix" for the 5th Bow/Deck lid issues that everyone is having.

The amount of BS "fixes and solutions/causes" they (Nissan and Local Dealer) tried giving me ultimately resulted in legal action taken against Nissan and their "Vehicle Service Contract" subsidiary (CPO Provider, keep in mind a CPO or extended warranty is not really a warranty, it is an insurance product).

If you are still under original manufacturer's warranty or under a "CPO product/extended warranty, aka VSC" you most likely will only gain fair compensation by taking legal action of your own. If you are no longer under the warranty......you are most likely out of luck and should start looking towards 3rd party options. My convertible top specialist has confirmed that this issue is easily fixed by swapping out for a more robust set of straps (even the "revised straps" in his opinion are garbage).

fiat218

I called in and made a case, they talked to me about them repurchased
the Arbitration Specialist sent me a email and i have to provide some information. She also stated that they would send me a check for $5000 and i sign a agreement that Nissan will not be liable for the top any more, but all other warranty will be still in affect. it would be $5000 and keep the roadster or they repurchase, $5000 would not be enough for me to keep the car