Roadster Top problems - Nissan Corporate wants you to call in and open case

bunk · 08-14-2019, 12:33 PM

Quote:

Originally Posted by vman12

See attached photos.
The trim on the roof is messed up on both the driver side and passenger side.
Driver side - the rubber piece on the roof that presses on the body of the car to prevent any water from coming in is now being pushed out - probably due to the 100lb of pressure the new bungee is exerting..
Passenger side - the rubber piece on the roof that presses on the body of car is all wrinkled. Will probably let some water in if rains hard. Also at the top, the roof piece is protruding.
Rear - noticed the rear is not pressing down as hard on the lid, there is now a gap. Some water may possibly get in…..

Did the dealership who installed the new bungie cords not know what they were doing, or is this how the "fix" is supposed to be? If this is the only option we have, Ill pass and just put up with nudging the top forward as the lid opens rather than risk any leaks and the eye sore of a bad fit. Comon Nissan!!!

vman12 · 08-14-2019, 02:00 PM

They told me mine was 1 of 2 first cars this was installed in. When I complained about the trim the tech told me the engineer was onsite and was helping him install. The engineer reviewed the results and told the tech that there is nothing else they can do. They blamed it on the fact that my car is 2014 and already 5 years old. And also since they put in new roof last year (and I've been waiting for the bungee fix since), I'm now out of parts warranty on the new roof. They said to call nissan consumer affairs if I'd like but there is nothing else the dealer can do. I called nissan, waiting on call back.

Also my concern is not just the bad fit and the trim. I can tell from looking at the top of the roof, that the bungee is squeezing the roof very hard, which I think is causing the trim to curl up and get pushed out. This makes me wonder if it will cause mechanics of the roof to fail after some time.

TJM370ZR · 08-21-2019, 08:23 PM

Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me.

Standard Nissan Protocol with Convertible Tops

Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem.

Step 2: Nissan Dealer denies all responsibility for something blatantly obvious.

Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate

Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership

Step 5: See Step 3 hahahahahaha

vman12 · 08-24-2019, 09:17 PM

Quote:

Originally Posted by TJM370ZR

Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me.

Standard Nissan Protocol with Convertible Tops

Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem.

Step 2: Nissan Dealer denies all responsibility for something blatantly obvious.

Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate

Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership

Step 5: See Step 3 hahahahahaha

haha thanks TJM370ZR
i called nissan consumer affairs. they said they called the dealer who told them the roof works fine, and it's just aesthetics, and since the car is 5 years old i just need to deal with it.
Consumer affairs told me to get a second opinion from another dealer, which i did, and was told that yeah it doesn't look right, the bungees are putting more pressure on one side of the car then the other. But they're not experts since this is Ohio and they're only seeing 1 convertible a year and it's usually the murano convertible. They said they could try to take it apart to diagnose but they're not sure how long it would take them to figure out the issue/solution - could take months. Mentioned that it may be something that a roof specialist shop is best to look at.

vman12 · 08-24-2019, 09:26 PM

So i started looking at the roof rubber trim issue a little more to see if anything could be done. On each side of the car there is a small plastic clip that attaches the rubber trim to the roof. I think the uneven and very strong pressure from the new bungees is causing the clips to pop out and as a result the rubber trim ends up sticking out. i have attached a few photos.

Rodd · 08-25-2019, 06:38 AM

This is such a shame Vman, sorry to here about your issues. Hope you can get it sorted but I don’t think l will look at this ‘fix’ anytime soon.

Met a guy today at a zday and he has just bought a new red roadster for$70k and his roof is hitting. He has had it looked at, they didn’t fix it and only managed to break something else. He said he is not too worried as he has warranty. Didn’t have the heart to tell that I think he is in for a world of hurt.

Strange how new cars do it when the issue is meant to be caused by the cords being stretched over time.

I will probably end up buying the original bungees and replace then at some stage as this appears to has helped some owners unless of course they can sort the clip issue out on this new fix

vman12 · 08-25-2019, 03:02 PM

Thanks Rodd.
Unfortunately for me both dealer and nissan consumer affairs said they won't do anything else for my roof as i've used up the extended warranty (because roof was so expensive) and the 1 year new roof parts warranty is done. So i'm SOL

.

Sent from my Nexus 6P using Tapatalk

vman12 · 08-25-2019, 03:10 PM

I've been thinking about trading it in for a porsche boxter (convertible). Wonder if those have any better quality. At least for now i have a new roof so shouldn't have any top material or hydraulic issues for a while.

Also the mechanic told me an interesting fact. Apparently after a while the roof seams start coming apart. Water gets into the seams (apparently there is electrical wiring behind one if the seems) and onto the wires. Water then rolls down the wires and into the roof control module / computer. This fries the computer which costs a few grand to replace the computer and wiring harness.

Sent from my Nexus 6P using Tapatalk

vman12 · 08-27-2019, 06:54 AM

Update. I'm starting to notice the lid hitting the roof slightly, with the new bungee. Last two mornings kind of humid out about 65 degrees, lid hit the roof. So either the temperature/humidity or the number of times you use the roof is causing new bungee to start failing. It's only been two weeks with the new bungee.

Sent from my Nexus 6P using Tapatalk

Spoiler · 08-27-2019, 01:00 PM

Hmmm, now mine is starting to just barely rub the top when the rear hatch flips up.

Right at the back corner on the drivers side...

vman12 · 08-27-2019, 09:19 PM

Spoiler did you get the new bungee fix or is that with the original bungee?

Sent from my Nexus 6P using Tapatalk

Spoiler · 08-28-2019, 01:26 AM

Quote:

Originally Posted by vman12

Spoiler did you get the new bungee fix or is that with the original bungee?

Sent from my Nexus 6P using Tapatalk

Original...

HEAVY Z · 08-28-2019, 02:32 AM

FYI, if you ever need the hydraulics for your convertible worked on or replaced there is a company called top hydraulics if you need it.

NismoUFO · 08-28-2019, 03:38 PM

Quote:

Originally Posted by vman12

Update. I'm starting to notice the lid hitting the roof slightly, with the new bungee. Last two mornings kind of humid out about 65 degrees, lid hit the roof. So either the temperature/humidity or the number of times you use the roof is causing new bungee to start failing. It's only been two weeks with the new bungee.

Sent from my Nexus 6P using Tapatalk

This is VERY disheartening to hear. I am getting my car back from the dealership in a few hours. They told me that it is fixed. To hear that the new bungees are already causing issues is too much. Sorry vman.

vman12 · 08-28-2019, 05:53 PM

NismoUFO let me know how it looks. Make sure you check for all the issues i mentioned in the post.

This morning it was fine again. I think the humidity and air temperature will cause the bungees to behave differently based on the day.

Sent from my Nexus 6P using Tapatalk

08-14-2019, 02:00 PM	#47 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	They told me mine was 1 of 2 first cars this was installed in. When I complained about the trim the tech told me the engineer was onsite and was helping him install. The engineer reviewed the results and told the tech that there is nothing else they can do. They blamed it on the fact that my car is 2014 and already 5 years old. And also since they put in new roof last year (and I've been waiting for the bungee fix since), I'm now out of parts warranty on the new roof. They said to call nissan consumer affairs if I'd like but there is nothing else the dealer can do. I called nissan, waiting on call back. Also my concern is not just the bad fit and the trim. I can tell from looking at the top of the roof, that the bungee is squeezing the roof very hard, which I think is causing the trim to curl up and get pushed out. This makes me wonder if it will cause mechanics of the roof to fail after some time. Last edited by vman12; 08-14-2019 at 02:02 PM.

08-21-2019, 08:23 PM	#48 (permalink)
TJM370ZR Base Member Join Date: Mar 2017 Location: Los Angeles, CA Posts: 42 Drives: 10 370 RoadsterPW M6 Rep Power: 9	Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me. Standard Nissan Protocol with Convertible Tops Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem. Step 2: Nissan Dealer denies all responsibility for something blatantly obvious. Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership Step 5: See Step 3 hahahahahaha vman12 likes this.

08-25-2019, 06:38 AM	#51 (permalink)
Rodd Base Member Join Date: Aug 2018 Location: Newcastle Australia Posts: 65 Drives: 12 370Z R’ster Red M Rep Power: 6951	This is such a shame Vman, sorry to here about your issues. Hope you can get it sorted but I don’t think l will look at this ‘fix’ anytime soon. Met a guy today at a zday and he has just bought a new red roadster for$70k and his roof is hitting. He has had it looked at, they didn’t fix it and only managed to break something else. He said he is not too worried as he has warranty. Didn’t have the heart to tell that I think he is in for a world of hurt. Strange how new cars do it when the issue is meant to be caused by the cords being stretched over time. I will probably end up buying the original bungees and replace then at some stage as this appears to has helped some owners unless of course they can sort the clip issue out on this new fix vman12 likes this.

08-27-2019, 01:00 PM	#55 (permalink)
Spoiler A True Z Fanatic Join Date: Jun 2015 Location: Central Florida Age: 65 Posts: 8,409 Drives: 21 Supra -Blk/Red Rep Power: 2684380	Hmmm, now mine is starting to just barely rub the top when the rear hatch flips up. Right at the back corner on the drivers side... vman12 likes this. __________________ … I SUPPORT HOES WITH SUPPORT HOSE…

08-28-2019, 02:32 AM	#58 (permalink)
HEAVY Z Base Member Join Date: Jul 2017 Location: IL Posts: 6 Drives: 370 Z Roadster baby! Rep Power: 8	FYI, if you ever need the hydraulics for your convertible worked on or replaced there is a company called top hydraulics if you need it. vman12 likes this.

08-25-2019, 03:02 PM	#52 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	Thanks Rodd. Unfortunately for me both dealer and nissan consumer affairs said they won't do anything else for my roof as i've used up the extended warranty (because roof was so expensive) and the 1 year new roof parts warranty is done. So i'm SOL . Sent from my Nexus 6P using Tapatalk

08-25-2019, 03:10 PM	#53 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	I've been thinking about trading it in for a porsche boxter (convertible). Wonder if those have any better quality. At least for now i have a new roof so shouldn't have any top material or hydraulic issues for a while. Also the mechanic told me an interesting fact. Apparently after a while the roof seams start coming apart. Water gets into the seams (apparently there is electrical wiring behind one if the seems) and onto the wires. Water then rolls down the wires and into the roof control module / computer. This fries the computer which costs a few grand to replace the computer and wiring harness. Sent from my Nexus 6P using Tapatalk

08-27-2019, 06:54 AM	#54 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	Update. I'm starting to notice the lid hitting the roof slightly, with the new bungee. Last two mornings kind of humid out about 65 degrees, lid hit the roof. So either the temperature/humidity or the number of times you use the roof is causing new bungee to start failing. It's only been two weeks with the new bungee. Sent from my Nexus 6P using Tapatalk

08-27-2019, 09:19 PM	#56 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	Spoiler did you get the new bungee fix or is that with the original bungee? Sent from my Nexus 6P using Tapatalk

08-28-2019, 05:53 PM	#60 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	NismoUFO let me know how it looks. Make sure you check for all the issues i mentioned in the post. This morning it was fine again. I think the humidity and air temperature will cause the bungees to behave differently based on the day. Sent from my Nexus 6P using Tapatalk

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