Roadster Top problems - Nissan Corporate wants you to call in and open case

vman12 · 08-24-2019, 09:17 PM

Quote:

Originally Posted by TJM370ZR

Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me.

Standard Nissan Protocol with Convertible Tops

Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem.

Step 2: Nissan Dealer denies all responsibility for something blatantly obvious.

Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate

Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership

Step 5: See Step 3 hahahahahaha

haha thanks TJM370ZR
i called nissan consumer affairs. they said they called the dealer who told them the roof works fine, and it's just aesthetics, and since the car is 5 years old i just need to deal with it.
Consumer affairs told me to get a second opinion from another dealer, which i did, and was told that yeah it doesn't look right, the bungees are putting more pressure on one side of the car then the other. But they're not experts since this is Ohio and they're only seeing 1 convertible a year and it's usually the murano convertible. They said they could try to take it apart to diagnose but they're not sure how long it would take them to figure out the issue/solution - could take months. Mentioned that it may be something that a roof specialist shop is best to look at.

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