My vehicle delivery nightmare.

AK370Z

Wow..this totally sucks.
I did also. Thanks for the link Socal.

Since this form is their own, I am not sure how much affect this will cause. But a newspaper article would be great! Have your local newspaper publish a small story for you. Newspapers LOVE posting stuff like this. I am going to look around and get you some "important" email addresses that you can send this letter to for "immediate effect" .

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LOANMAKER

My hole point on the decials is: I think it is very silly to wien about it, in the letter he says the only reason that they didnt put the decail on was beause that military auto source thing called the dealer. I dont think some out side merchant can tell a dealer what to do. I think the guy complaining about the dealer is crazy from jump street. Think about what else he complains about, when his wife went in to get the car and they had everything ready for her and gave her the keys without any hassel! He complained because they didnt check her id, hell if they would of then he would of complained about that. Look, i am all about the military! My brother and father both serve, i would be too if it wasnt for a football accedent. I just thing he is pulling the "im in the service so i need special treatment card" way to much in the letter. I do agree about the guy saying that he is not a customer to be wrong, not cool! But everything else..."cry me a river".

NissanMike

I am not sure what everyone is so angry about...decals?(prep dept. puts them on all inventory), car being displayed on a website that has not been delivered?(perfectly legal by the way), not being shown features on car?(was the dealer even asked?) At some point you have to ask yourself if being a "whistle blower" is really worth the effort for the return. There are hundreds of...make that thousands of forums just like this one that are riddled with trivial complaints from people with nothing better to do. I appreciate your service to this great country and applaude your wife for giving you the support you obviously deserve...but don't create a mountain out of a mole hill.

nogoodname

not getting the point either...if the guy said he wants no decals...then they should just do it instead of saying it's impossible....explain how it's impossible to me

and calling her not a customer......stupid dealer...if she's not a customer, she would not have picked up the car...

ENT-Z

Welcome to the forum, nice first post

I get mad when people treat me poorly as a customer but irrate if they mistreat my wife when she is representing me (I'm not military, but with my job in the past she had to do a lot of the business for me/us because I couldn't be available). Your letter was well laid out and conveys your points appropriately.

I agree with the poster who recommended you make an appointment with the owner and arrive in your uniform. You do deserve a little better treatment than the average citizen in my opinion and the average citizen does not deserve the treatment they gave your wife and you.

FuszNissan

I am going to go out on a limb here....but are you the Sales Manager?? I don't think the point is just about the decal. But since you mention it. A decal cost what $2.00-$7.00. Seems silly to upset a customer over a $5.00 Decal. Every service customer on average is worth $150,000-$200,000. * Based on NADA* So basically by not doing a proper delivery that takes an hour to do; and by putting on a $5.00 decal, just costed the Dealership $150,000. Because I am pretty confident that he would have done all of his service work with the Dealership if this would have all gone down the way it should have. Just my .02

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LouFuszNissan
ZDAYZ 2012

NissanMike

Thanks for the welcome. I don't think it is right to be treated any different because of your chosen profession but if it had to be anyone it should be our military. My question is why didn't Brian buy from a local dealer? Having purchased many cars in my life I know you will get preffered service where you buy...Right or wrong? I am sure everyone has had a bad day here or there...we ARE human afterall. This economy needs a boost in business not our finest buying Japanese products anyway. Life is short...don't dwell, move on Brian and enjoy your new Z!!!

nogoodname

^^^ so what you are saying is that non local dealers are crap dealers.....how does this make sense??
the dealer messed up and is cocky....and it was local...lol


the guy will drive out of his way to service the Z at another dealership

NissanMike

Hey Fusz, I am not but I was once in the car business and I agree with you that customer service is important. You gotta admit that sometimes the customer can be ....well you know what I mean. It sounds to me like alot of this got blown way out and like I said before seems trivial.

FuszNissan

I understand what you are saying, but tell an Owner that 150,000.00 of his money gone is Trivial

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LouFuszNissan
ZDAYZ 2012

FuszNissan

We have all made mistakes before, I don't see anybody A. Caring B. Trying to correct the situation

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LouFuszNissan
ZDAYZ 2012

nogoodname

the customer wasn't asking for an arm and a leg.....

dealerships can be stubborn sometimes




oh yea, Fusz...when i say dealerships can be...or are...i don't mean you...lol

Caravanshaka

He is deployed right now, you can't expect him to buy from a local dealer where he is.

bottom line is that this dealership represents Nissan, and couldn't even offer up common courtesy on delivery of this vehicle, let alone meet expectations of the customer or manufacturer.

Also, whoever said who cares if they didn't ask for ID?? How about I go to your bank and ask for $40,000 out of it and they don't ask who I even am and just hand over the cash?

nogoodname

bashing each other on here isn't doing anything.....i'll wait til Brain posts an update, then i'll check back...

sasjustgotaz

Apparently not....
This guy thinks he can buy a car from an online impersonal internet company and the dealership that accepts the courtesy delivery is expected to jump through hoops... for what! Oh he’s in the military that’s why. it doesn’t matter how this dealership treats everyone else its how they treated the soldier that did not even buy from them. Don’t get me wrong people in the military should be respected but should they be treated any better than a janitor or a postman or a salesman, etc. see all of us make the world go round and we are all just as important as the next. I say all of this because I bought a car from this dealer and had the most outstanding experience, but you all don’t care about that do you?? Its only the bad news people want to hear and post on forums. Fusz you can back this up “its not always the retailer that causes the bad experience, sometime the customer causes it for themselves.”