Terrible experience with dealership again

[ryang]

So I posted my story about picking up my car in this thread: Finally after 4 months of waiting

Thought my run-in with this dealership is over as we worked everything out. I was ready to give them a 2nd chance about future services and etc... Went to pick-up the missing options (splash guards) for the car, open the box right there and only found 2 rear pieces. I asked my salesman about the front pieces and he said it only came with 2. I said go check out that other 2 Zs you have out front they all come with four when you order it as an option from the factory. He came back and said if I want to pay for the other 2. I told him no way, it was part of the deal, I ordered it from the factory you guys are the one that mess it up. The business manager came out and basically told me there is nothing he can do, it is not clear on the "Stuff they owe" document if there were 2 or 4 pieces, it just say splash guards. I told him you can't even order as a factory installed option with just 2 pieces. They pretty much told me to get out and get lost. I was real angry and start to ask if this is how they treat all their customers. I said you already tried to screw me on the day I was picking up the car and now again. I start to leave and as I walk out, one of my comment about how I can make an impact on their sale caught their attention. The manager came out as I was entering my car, trying to ask me to go back in again. He went and speak to the GM for a little awhile and said he would call me in an hour to sort this out. He did called me and agree to order the missing pieces. The part I don't get is, I have bought 5 different new cars throughout my life, this is the first time I have any problem with the different dealerships I have been doing business with. It felt like this is a bait and switch operation, they purposely been vague on the documentation and paperwork and try to screw me with that.

Just venting.