Stay away from this company...

Zerocool · 11-12-2014, 12:34 PM

So... How about those broncos?

Luciano13 · 11-12-2014, 12:41 PM

Quote:

Originally Posted by nismo9132

They definitely could have sent 2, but chose to send a single replacement.

I can understand the tips being off slightly - it's inevitable. My Altima's Stillen exhaust has a slight difference, but we were able to easily adjust that to fix the issue. The discrepancy that we are talking between the replacement and originals that I received though is at least 1" less where the tip would clamp onto. With that said, one tip would be severely recessed while the other would be sticking out substantially. In addition, the bends were totally different and would not have lined up to be correct for any 370Z.

I agree 100%, & would not accept the "parts".
But your title gets us phsyched up to start hating a company that ripped you off, when after reading the thread, the company did everything to try to correct the issue....
All im saying is you're a little harsh on the title and simply had some bad luck with AAM's parts, not "company" as a whole. Because you can not argue the fact that they did try and even gave your money back once you had enough.

nismo9132 · 11-12-2014, 01:24 PM

Quote:

Originally Posted by Luciano13

I agree 100%, & would not accept the "parts".
But your title gets us phsyched up to start hating a company that ripped you off, when after reading the thread, the company did everything to try to correct the issue....
All im saying is you're a little harsh on the title and simply had some bad luck with AAM's parts, not "company" as a whole. Because you can not argue the fact that they did try and even gave your money back once you had enough.

A company is represented by both the quality of their parts and the customer service that they provide. Both of which were lacking in my experience. That's where the title came from. If you disagree with it, I apologize.

Like I said in previous posts, I did give them a chance to fix it. In my opinion, there are only so many attempts that one should provide a company before it's time to move on. If you disagree, that's your opinion that you are entitled to. At the point I decided to return them (due to the failure to correct the situation), they had no idea what part was correct. Like I said before, how do I know they would magically find the root cause, and fix the issue, in less than a day from when they were alerted to it. There's no way to possibly know, especially since they did not know that what they were producing and selling was even correct. Can you understand where I am coming from? A company that is shipping products that they don't know are correct or may not fit, is not following a very good business model. I did not want others who were interested in buying short tails during this period to encounter the same issues. I hope that clarifies my point of view.

njobe89 · 11-12-2014, 01:42 PM

Quote:

Originally Posted by cooltoy

I am not here to take any side, but I would like to commend nismo9132 on his/her handling of the criticism. This could easily have turned into a big pissing match. The respect and patience shown by nismo9132 is uncommon.

Luciano13 · 11-12-2014, 01:58 PM

Quote:

Originally Posted by nismo9132

A company is represented by both the quality of their parts and the customer service that they provide. Both of which were lacking in my experience. That's where the title came from. If you disagree with it, I apologize.

Like I said in previous posts, I did give them a chance to fix it. In my opinion, there are only so many attempts that one should provide a company before it's time to move on. If you disagree, that's your opinion that you are entitled to. At the point I decided to return them (due to the failure to correct the situation), they had no idea what part was correct. Like I said before, how do I know they would magically find the root cause, and fix the issue, in less than a day from when they were alerted to it. There's no way to possibly know, especially since they did not know that what they were producing and selling was even correct. Can you understand where I am coming from? A company that is shipping products that they don't know are correct or may not fit, is not following a very good business model. I did not want others who were interested in buying short tails during this period to encounter the same issues. I hope that clarifies my point of view.

Makes sense. Im married so i guess i have a little more.patients

Mitco39 · 11-12-2014, 03:58 PM

I guess AAM decided against posting in this forum.

cooltoy · 11-12-2014, 04:12 PM

You could always try PMing MaxPowered or Aviator44 to get their attention.

Mitco39 · 11-12-2014, 04:34 PM

Quote:

Originally Posted by cooltoy

You could always try PMing MaxPowered or Aviator44 to get their attention.

AAM was in here this morning... They saw it.

cooltoy · 11-12-2014, 04:34 PM

I see.

axmea? · 11-12-2014, 05:59 PM

2700 views. OP's point may be convincing to others and influence their buying decisions. Sucks to loose a sale over a simple fix.

Patrick@AAMComp · 11-12-2014, 06:12 PM

Hi Guys, Sorry I'm late to the party.

We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.

Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades.

Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.

As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.

I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.

Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.

Mitco39 · 11-12-2014, 06:18 PM

Luciano13 · 11-12-2014, 06:25 PM

Quote:

Originally Posted by Jason@AAMComp

Hi Guys, Sorry I'm late to the party.

We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.

Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades.

Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.

As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.

I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.

Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.

+1+1+1+1+1+1+1++11+1+1+1+1+1
This was the missing link to the op!
I've never bought from AAM, however i have read many of many threads of.members who have......
If a customer is not willing to hold out for the company to resolve the issue..
. They should NOT be posting this kind of thread!!!
Thank you Jason for clarifying this issue, that should never have gone this far in THIS FORUM

cooltoy · 11-12-2014, 06:27 PM

Quote:

Originally Posted by Jason@AAMComp

Hi Guys, Sorry I'm late to the party.

We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.

Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades.

Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.

As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.

I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.

Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.

Whoomp there it is.

nismo9132 · 11-12-2014, 07:39 PM

Quote:

Originally Posted by Jason@AAMComp

Hi Guys, Sorry I'm late to the party.

We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.

Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades.

Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.

As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.

I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.

Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.

Thank you for responding, Jason. It's good to finally hear from AAM again. As you stated in your email on 10/21, it certainly sounded like you and the production manager did not know what was going on:

Quote:

I’m really sorry for all the issues that have come up with this order, this is truly unacceptable on our part. I’ve spoken with the production manager and he is looking into the issue. Did you ever test fit the original pipe (with the weld)? It’s possible that the new one is the correct length.

Did you ever end up determining the root cause as to why these parts were being built to different specifications? I was never notified that you were able to. In my email, I asked for a full refund. At no time was that contested or questioned. I realize that you paid for the return shipping label, however, given the fact that you were unable to sort these issues out, the shipping charges that I was and still am looking for are the initial shipping charges that I paid. I would appreciate it if you would sit down with your manager. tomorrow to sort this out. It's unfortunate that AAM was unable to resolve the issue in a timely fashion, but I do appreciate your attention in resolving this.

Quote:

Originally Posted by Luciano13

+1+1+1+1+1+1+1++11+1+1+1+1+1
This was the missing link to the op!
I've never bought from AAM, however i have read many of many threads of.members who have......
If a customer is not willing to hold out for the company to resolve the issue..
. They should NOT be posting this kind of thread!!!
Thank you Jason for clarifying this issue, that should never have gone this far in THIS FORUM

As I have now stated multiple times, I did give them opportunities to fix the issue. They were unable to and that's why I returned them. Will you please stop trying to discredit me or this post simply because you disagree with me? Many other members have found this thread to be valuable and let's leave it at that and move on.

11-12-2014, 12:34 PM	#91 (permalink)
Zerocool Track Member Join Date: Mar 2014 Location: N.Y Posts: 548 Drives: '09 370z Rep Power: 15	So... How about those broncos? TerribleONE, jaytirbhaw, kidkotic2001 and 2 others like this. __________________ I like pizza

11-12-2014, 03:58 PM	#96 (permalink)
Mitco39 A True Z Fanatic Join Date: Aug 2012 Location: Edmonton Alberta Canada Posts: 2,089 Drives: 40th 370z Rep Power: 132	I guess AAM decided against posting in this forum. nismo9132 likes this. __________________ 2007 Chevy Duramax - EFILive Tuned By Me 2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her My Build --> http://www.the370z.com/members-370z-...39s-build.html

11-12-2014, 04:12 PM	#97 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 13,971 Drives: 14 PW 370Z S/T MT Rep Power: 243722	You could always try PMing MaxPowered or Aviator44 to get their attention. __________________ Member of kenchan's "photoshopped mods" and "proper offsets" gang.

11-12-2014, 04:34 PM	#99 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 13,971 Drives: 14 PW 370Z S/T MT Rep Power: 243722	I see. __________________ Member of kenchan's "photoshopped mods" and "proper offsets" gang.

11-12-2014, 05:59 PM	#100 (permalink)
axmea? A True Z Fanatic Join Date: Apr 2012 Location: SoCal Posts: 6,235 Drives: WELL ZED PW 6MT Rep Power: 53241	2700 views. OP's point may be convincing to others and influence their buying decisions. Sucks to loose a sale over a simple fix. __________________ >MyZ's Album< NISMO Convert/ECUTEK/Takeda CAI/F.I. HFC NR CB Carbon/F.I. 34 Row Oil Cooler/4.08 Final Drive /Powertrix+Swifts/Hotchkis/SPL/Whiteline/TWM/Zoom Engineering/EVO-R/AeroJacket Vented CF Fenders + CF Spoiler/Avant Garde-WORK/NST/Morimoto Halo/STi Clear Lenses/Carbon Signal Automotive/RJM Performance/ZSpeed Clutch Flywheel CSC delete

11-12-2014, 06:12 PM	#101 (permalink)
Patrick@AAMComp Base Member Join Date: Sep 2014 Location: Maryland Posts: 160 Drives: with steering wheel Rep Power: 20	Hi Guys, Sorry I'm late to the party. We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue. Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades. Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on. As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370. I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue. Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails. jaytirbhaw, JARblue, FPenvy and 7 others like this. __________________ Luis R. aamcompetition.com

11-12-2014, 06:18 PM	#102 (permalink)
Mitco39 A True Z Fanatic Join Date: Aug 2012 Location: Edmonton Alberta Canada Posts: 2,089 Drives: 40th 370z Rep Power: 132	__________________ 2007 Chevy Duramax - EFILive Tuned By Me 2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her My Build --> http://www.the370z.com/members-370z-...39s-build.html

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