Stay away from this company...

Mitco39

A fair point. Your right we dont know that they saw it. I did see on some bimmer forums that they have a hastag system setup where you could lets say go #Mitco39 and it would pop up on my window with a link. Seemed to work very well when someone wanted to bring someone else in on a conversation. Not sure if that is a possibility on this forum. Seemed like a neat feature though.

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FPenvy

should be. that would be nice.

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hadokenuh

What's wrong with you man? Please stay on the topic and stop saying stuff like this.

1. The company sent low quality part
2. The company sent wrong part
3. The company had no idea which part to send
4. The company didn't refund shipping cost

You tell us to trust the company and the OP is BS???

FPenvy

my point is that the event itself is the first i've heard/seen of.

before anyone takes this isolated incident as a major cause for concern. i wanted to stop this before anyone decided AAM was to be avoided like a GTM.

and dont come in here with your 180 posts telling me to stay on topic. take the OP's $20 lost to go premium and help the forum get hahtags so AAM could be alerted to this thread

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nismo9132

Look, I was shocked too. I wish this experience had turned out far better, but it didn't.. that's what the post is about. I'm too new to the Z scene to know about the issues with GTM, but in my books this was still one of the worst experiences I have had with any company - car parts or otherwise.

Please don't bully others because of the number of posts they have - it's definitely not very professional or respectful and it's definitely not on topic for this thread.

Luciano13

The point missing here op is that you declined for a new set after they sent the wrong replacement.....
My point is with aftermarket parts, u need to be patient. There are guys on this forum that have spent thousands of dollars on a single part with errors on shipping.....

Most of us here have gone through this many times.
If don't want to wait, that is your choice 100%. At the same time tout can not complain too much if you, yourself isn't willing to allow the company to correct the issue 100%.

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FPenvy

professional? didnt know i was selling anything here.

what shocked me is your thread title.

"Stay away from this company..."

being new to a scene as you said and not having dealt with many companies yet i would hoped you would do research on things prior to posting. you have one issue, which is unprecedented by the way, and just to telling everyone to stay away from AAM.

as someone who hasnt had an issue, i will sit here and tell everyone to go to AAM. because in my experience, the customer service was great and the products were outstanding.

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jaytirbhaw

There are lots of people out there that are happy and enjoying their short tails, but things like this happen it is just a reality of manufacturing.

OP is in the right for wanting his shipping costs reimbursed, just send the guy his 20 bucks and call it a day. Don't really see the need for anyone to bitch and moan beyond that

nismo9132

I was willing to let them correct it. That's why I waited to have them send me a replacement. My question, which you did not answer, was and still is: how many times should a company be allowed to correct their mistake? If I give them infinitely many attempts, then I might as well not have ordered the part.

I have ordered many aftermarket parts. I can understand something simple like forgetting the gaskets, but when you send a low quality part and send a replacement of a totally different specification (which was also personally inspected by the representative), how can I further trust that a replacement set for the replacement is going to then fit? It's the company's responsibility to accurately market their products and ensure they ship the correct parts. If a company cannot do that, then they should at least put a disclaimer on the part's page stating that it may not actually fit the vehicle it was "designed" and "engineered" for.

nismo9132

I did do my research and that's why I chose AAM - others were happy with the short tails. After having this experience, the least I could do was to alert others of this experience. I can understand that you still like AAM because you haven't had a bad experience. I also don't doubt that you would be proclaiming them to be great even if you were in my shoes though, because of the fact that you know people and are friends with people that work there. Doing otherwise is a great way to break friendships and likely discounted prices, right?

I can understand that the occasional mistake can occur in production. Not producing parts to a standard specification though, that's what is worrying. I was hoping to join the other happy AAM customers, but that won't be happening.

jaytirbhaw

Can't argue with that man, it's unfortunate. However I would personally reserve judgement on the company until I see how they handle it from this point on. I've seen a lot of good companies go through **** storms because of a few bad eggs or careless mistakes.

I do hope you get your money back and find a nice alternative if you choose too !

Luciano13

Btw... I have a $3000($$CDN)exhaust system that the exhaust tips don't line up 100%....
That's just the way it is....

What AAM should have done(if they had the chance or not).was send you 2 new tails, and not one. Tails and tips never line up 100%

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Chuck33079

AAM has been lurking here in this thread all morning without comment. Jason is here right now.

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jaytirbhaw

Just want to add

Threads like this are what make this community valuable. With the amount of money we burn on these cars, its hella important to be informed on how companies do business.

And with that .... waiting to see AAM's response.

nismo9132

They definitely could have sent 2, but chose to send a single replacement.

I can understand the tips being off slightly - it's inevitable. My Altima's Stillen exhaust has a slight difference, but we were able to easily adjust that to fix the issue. The discrepancy that we are talking between the replacement and originals that I received though is at least 1" less where the tip would clamp onto. With that said, one tip would be severely recessed while the other would be sticking out substantially. In addition, the bends were totally different and would not have lined up to be correct for any 370Z.