Stay away from this company...

Mitco39

All it would take is 5 mins for this company to set the matter straight. Its the fact that they are absent throughout this that worries me more than this whole deal.

Everyone knows everyone screws up, but its how its handled afterwards that matters. Even if AAM said they feel they should not have to return the costs because of reason xyz it would mean more than nothing at all. For all we know they have a very good reason, but not showing up for the conversation is not the way to handle it.

Thats how I run things.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

FPenvy

has anyone alerted them to this thread? not like this is FB and we have a tagging system alerting someone anytime they are being talked about.

i know trips said he PM'd them but could have just questioned the issue and not told them some dude has a thread crying about it.

dont assume someone is dodging the conversation if we don't know it hasnt been brought to their attention.

__________________
324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

nismo9132

I'm not trying to ruin their name. I'm simply warning others about the low quality parts that I received and the tactics they're trying to pull. It's the principle and the fact that they should not be charging shipping for orders which they sent defective parts. Hopefully that clarifies my point of view.

Suppose I had received another set of short tails and they were not the right size or did not fit. Should I give them another chance? And suppose it happened again and again since they were unable to identify the issue. At what point in your approach does one simply come to terms with the fact that this company cannot produce the part as intended and the parts should be returned? Or would one simply go into an infinite loop (in the worst case) trying to resolve an issue? I'm suggesting people stay away from the company because of the tactics they try to pull after they send subpar quality parts. I was completely fine with the fact that the pipes did not sit flush in the flanges, and was willing to keep the short tails even with that poor attention to detail. My issue with them arose when they were unable to resolve the issue because the replacement parts were built to a different specification, not intended for a 370Z (as the bends were different).

As I stated before, I'd love to hear from them. I have a feeling, however, that they are staying away from this because they know they failed and do not want to admit guilt.

I emailed them and received no response. I trust Trips enough to have provided sufficient information for them to message me directly or respond to this thread (after all it has been in the General Discussion for several days now). Also, I'm not crying about it - like I said, just warning others. Given that it has been brought to their attention (multiple times now), the only logical implication is that they are avoiding the issue altogether.

Mitco39

A fair point. Your right we dont know that they saw it. I did see on some bimmer forums that they have a hastag system setup where you could lets say go #Mitco39 and it would pop up on my window with a link. Seemed to work very well when someone wanted to bring someone else in on a conversation. Not sure if that is a possibility on this forum. Seemed like a neat feature though.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

FPenvy

should be. that would be nice.

__________________
324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler