Stay away from this company...

Mitco39

Regardless of what did or did not happen here... I would like to hear AAMs side.

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2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
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nismo9132

This is mostly correct. I'm looking for the shipping that I paid to have them sent to me since the parts they sent each time were defective and were not sized for my car. They sent out 3 short tails and they weren't sure which size was actually correct.

Once again, I apologize this post offends you since you have personal ties to AAM. I have a $600/mo. payment for my NISMO Z. I'm a full-time student using money from internships to pay this car off. I bought a $500 part and expect it to be correct. If you cannot ship a correct part and cannot fix your mistake, then you should not be in business. AAM has stopped responding all together. I know you are entitled to your opinion, but they shipped defective parts, which under federal law they are required to provide a full refund.

Update: Also, let's keep it on topic... I'm not on welfare so let's not open that can of worms.

To this end, how do I know the replacements were going to be correct? If they were unsure of which short tails they sent were correct, how are they going to build a correct new set? Of course I did not want to receive them just to find out they don't fit either. In addition, how many attempts should a company be given to correct a mistake that they cannot identify the source of? At the point I decided it was enough, they were shooting in the dark trying to identify the source of their production issues... not a good business model. Their return policy also does not state that shipping costs are non-refundable, unless a package is refused - which at no time did I do.

While I appreciate your opinion, I disagree with you. Like this post has demonstrated, they were shooting in the dark and had no idea where their issues were. They asked me to troubleshoot which set fit so they could identify which tech messed up/where the issue was.. If I bought a part for my car, it should fit, just as you shouldn't have to test fit a battery for your car to ensure the size is right or the cold cranking amps are sufficient.

I would too. It's interesting how they have ignored this post and my email when they are on the forums and have been contacted by Trips.

cooltoy

I am not here to take any side, but I would like to commend nismo9132 on his/her handling of the criticism. This could easily have turned into a big pissing match. The respect and patience shown by nismo9132 is uncommon.

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FPenvy

again, they have offered to send more to correct their mistake, have also given you $500 back, and you're bitching about less than $20 in shipping.

maybe you should have waiting until you graduated to buy a Z.....it's what i did and i aint complaining over $20 in shipping. just saying.

a fill up of 93 is plenty more than that shipping. maybe that should be your next issue.

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324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

Chuck33079

They haven't corrected their mistake. They corrected part of it. They should absolutely refund the shipping. The argument that it's only $20 is asinine. He should be made whole since they were unable to ship acceptable parts. Period. Who cares about how much it is? Why is that an issue? Since it's only $20 he should eat the loss because this shop can't manage to weld a flange on a pipe correctly?

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nismo9132

Look, I'm not looking for handouts. How do you know the replacement would fit or be the correct size?

I'm making the payments just fine and can afford the car. I'm complaining about the shipping costs because of the principle.. if you don't ship the correct part, I should not be responsible for it.

It's my second car, so a tank of 93 is no issue. My 09 Altima is my daily and the Z is just a Sunday driver.. if I even take it out that often.

JARblue

I certainly would be bitching about the $20... it's the principle of the matter...

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Chuck33079

Exactly. I would fight for every last cent they charged me.

After seeing how they failed on a muffler delete, I'm worried for the guys who let AAM put their turbo kits on their cars.

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FPenvy

ok let me rephrase this.

is $20 worth trying to ruin a companies name over? this is my point. it's not worth the nonsense you're starting in this thread.

man up, call them again, resolve it.

their name isnt GTM.

__________________
324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

Luciano13

Im on your side Nismo9132, trust me, I've sent back many parts that were not make correctly.
The only thing im saying is they did try to help, they did send more, they did refund you.
If you decline their efforts to help you..... That's doesn't mean people should stay away from the company.
What you should have said is you don't like the quality of the short tails. The company themselves did all they could for you.

Everyone has a right to reject parts. but parts are not always reflected on the company. Mistakes/errors happen. If the company corrects or tries to correct until you decline.......
Shouldn't be so upset with them.

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clkio

The least they can do is reply to this thread with their side of the story, that's not that hard.

Mitco39

All it would take is 5 mins for this company to set the matter straight. Its the fact that they are absent throughout this that worries me more than this whole deal.

Everyone knows everyone screws up, but its how its handled afterwards that matters. Even if AAM said they feel they should not have to return the costs because of reason xyz it would mean more than nothing at all. For all we know they have a very good reason, but not showing up for the conversation is not the way to handle it.

Thats how I run things.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

Kenwoodturbo

That's question for AAM not the OP.

FPenvy

has anyone alerted them to this thread? not like this is FB and we have a tagging system alerting someone anytime they are being talked about.

i know trips said he PM'd them but could have just questioned the issue and not told them some dude has a thread crying about it.

dont assume someone is dodging the conversation if we don't know it hasnt been brought to their attention.

__________________
324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

nismo9132

I'm not trying to ruin their name. I'm simply warning others about the low quality parts that I received and the tactics they're trying to pull. It's the principle and the fact that they should not be charging shipping for orders which they sent defective parts. Hopefully that clarifies my point of view.

Suppose I had received another set of short tails and they were not the right size or did not fit. Should I give them another chance? And suppose it happened again and again since they were unable to identify the issue. At what point in your approach does one simply come to terms with the fact that this company cannot produce the part as intended and the parts should be returned? Or would one simply go into an infinite loop (in the worst case) trying to resolve an issue? I'm suggesting people stay away from the company because of the tactics they try to pull after they send subpar quality parts. I was completely fine with the fact that the pipes did not sit flush in the flanges, and was willing to keep the short tails even with that poor attention to detail. My issue with them arose when they were unable to resolve the issue because the replacement parts were built to a different specification, not intended for a 370Z (as the bends were different).

As I stated before, I'd love to hear from them. I have a feeling, however, that they are staying away from this because they know they failed and do not want to admit guilt.

I emailed them and received no response. I trust Trips enough to have provided sufficient information for them to message me directly or respond to this thread (after all it has been in the General Discussion for several days now). Also, I'm not crying about it - like I said, just warning others. Given that it has been brought to their attention (multiple times now), the only logical implication is that they are avoiding the issue altogether.