TWM Shift Knob & TWM as a Company - WTF?

iCraigerz

Hey guys...

So I literally feel obligated to hop on here and share my experience thus far with the company TWM who makes a short throw kit and weighted knobs for our car.

Shift Knobs | TWM Performance Shift Knob Store

I ordered their kit with a "graphite" colored weighted "Big Type-R" knob. As you can see from the pictures on their website, the "graphite" knob is obviously black. It's funny though because the knob they sent me was extremely close to, if not the same color as their "satin" finish, according to pictures on their website.





But that's not all (and this is where it gets good)...

The knob was DAMAGED in transit !!!!!!!!!!

It's OBVIOUS to see that the knob wasn't packaged properly and had rubbed against or hit other metal parts in the packaging during transit !!!!!!!!!!



As you all can see from the pictures, this is exactly how I received the kit. Nothing has been removed from the packaging and certainly nothing has been "dropped" as TWM states in their email to me.





So, of course I called TWM to let them know that not only was the knob damaged but it was the wrong color. I was told on the phone that they'd get me a new one and in the meantime to send them a picture of the damage. So, I did just that and while I was at it, I also sent them a few pictures taken from their website of the color representations they provide. I don't know, is it just me, or does my knob look like the "satin" finish?

After sending them the same pictures I've included in this thread this is the email response I received...




Really ?!?!?!?!?!

So, I'll leave it up to you guys to decide whether or not to order from this company. My experience thus far has been daunting, to say the least.

What do you guys think?