Nissan 370Z Forum

Nissan 370Z Forum (http://www.the370z.com/)
-   Nissan 370Z General Discussions (http://www.the370z.com/nissan-370z-general-discussions/)
-   -   Just a gripe/complaint (http://www.the370z.com/nissan-370z-general-discussions/9264-just-gripe-complaint.html)

semtex 09-18-2009 07:40 PM

Is it George who you've been dealing with? Not sure if you've seen this thread, but GTM has been busy developing a turbo kit for the 370Z. If you look at the videos on page 15, they appear to already have their exhaust on their test vehicle, so I'm not sure what the deal is with clearance issues. I'm under the impression that they already have their 370Z exhaust developed. http://www.the370z.com/forced-induct...velopment.html

akburst510 09-18-2009 10:22 PM

Unacceptable...unless there was a failure in communication.

zZSportZz 09-19-2009 08:14 AM

Thanks for the heads-up. Very strange indeed. They seemed like a good company, and if this is true...its pretty much a wtf moment for me.

DooDooBrown 09-19-2009 10:23 AM

If you really want the exhaust, I would demand a significant discount, as 1). It is now more than a few days late; and 2). It is going to be used by the time that you recieve it. If they refuse, tell your credit card company that you dispute the charge, and additionally file a claim with the Better Business Bureau (bbb.org)

kannibul 09-19-2009 11:47 AM

Quote:

Originally Posted by frost (Post 203632)
That seems a bit generous, not that I would have any problem with that. I'd take a free exhaust for letting the vendor run it for a while.

Take for example, the threads on here where people are given free wheels for photoshoots.

I've seen the same thing with exhausts, on this forum.

CrownR426 09-20-2009 11:07 AM

Notice how there is no posts from GTM.
:owned:

CrownR426 09-20-2009 03:41 PM

Calling you out gtm, where you @?!
I see you reading this thread.
Care to share?

SAM@GTM 09-20-2009 03:57 PM

Quote:

Originally Posted by CGMobile370Z (Post 203485)
Ok so on August 18 i purchased the GT Motorsport 2.5 cat back exhaust for my 370Z. The guy i talked with on the phone said it would take 7 to 10 days to be made an then shipped. It is now a month later and as of wednesday when i called for the 10th time it was finished being made but hadnt been sent out. The salesman said they wanted to use it for testing on there Z with the new supercharger set up and i said i wanted it shipped NOW. Well now its friday and my account at GTM doesnt show any change and i have not recieved email verification of it being shipped either. So i guess i was wondering if anyone has had issues with this company and what would be my best bet should i just wait it out call and get a full refund and purchase an exhaust from Fast Inentions or Stillen or any company that will get a product out in a timely manner. Just never had this issue with a dealer before and kinda feel at a loss right now.
Thank you

Kareem

First of all, Sorry for not meeting your expectation, our Goal here at GTM is always to offer our customers a superior products and customer service

I Yould like to clerify a coupple things reagrding your transacation .

-When you called and order the exhaust, We told you up front that the exhaust have to be made and test fitted before shipping , Unfortunately we ran behind in our fab department due to the release of the twin turbo kit and trying to finish the supercharger kit before sema .

-We are not trying to use you exhaust for testing as you posted, Our R&D car that we use for fitment testing is the car right now that is getting the supercharger kit fitted and that what cause the delay for your part.

-When you called on Friday we offered you a discount for all delay and we told that we will guaranty the exhaust to be there Friday so you can make you event and you seemed ok with that

At this point i think the best thing to do is to issue you a refund which i will do today and i will call you tomorrow with that confirmation.

Again sorry for not meeting you Expectation

Sam

370Zwolf 09-20-2009 04:02 PM

Case closed, methinks.

CrownR426 09-20-2009 04:24 PM

Seems like there was a miscommunication.
Glad that gtm spoke up!
Hope both sides are happy in the end.

speedoflife 09-20-2009 04:42 PM

Glad Sam spoke up; GTM seems like a reputable company IMO... :tiphat:

Brazilbro 09-20-2009 04:56 PM

I woulda took the discount and had it friday.. win win for me.

Trips 09-20-2009 05:32 PM

Quote:

Originally Posted by 370Zwolf (Post 205858)
Case closed, methinks.

:iagree:

o0javi0o 09-20-2009 05:45 PM

Quote:

Originally Posted by Brazilbro (Post 205954)
I woulda took the discount and had it friday.. win win for me.

+1 :tiphat:

spearfish25 09-20-2009 06:27 PM

I'll take his discount :)!

Sam, do you have anyone who's purchased and fitted the 2.5" catback who I could speak with? I'd like some more info regarding the in-car acoustics.

Thanks


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