After 5 years of Owning a 370Z, I'm Swearing Off Nissan
 

This probably won't be a popular post, but I thought I'd share my experiences with owning a 370Z from the the day it went on sale and the reason I will never buy another Nissan product again. I hope that most have had a better experience and continue to have good experiences with your Z. Despite all my issues, the dealership employees were all very helpful, and I've actually only ever been happy with the dealerships themselves. It's Nissan USA that has let me down repeatedly.

Since purchasing the car Jan 8, 2009 I've had nearly nothing but bad experiences with owning a Z and more importantly dealing with Nissan USA. I realize I own an early production car, and expect that there may be some issues. I hoped that the nearly two years of the G37 being out would have helped work out the problems. I'm actually OK with taking my car in for recalls, because that is how it should be when a manufacturer finds a flaw or issue post production. However, when something goes wrong and Nissan doesn't do right by their customers, I have a big issue.

Once I bought my car, it was only a few months before the Texas heat and traffic would put my car in limp mode. Nissan milked some of us early Z owners for more money, but when Nissan declined to help with the cost, I went aftermarket and got a GTM cooler. It's a great product and I highly recommend GTM for their good products and great service. (EDIT: Some people have brought to my attention that in the five years since, GTM hasn't held up to the level I experienced way back. That is unfortunate and I maintain that, to my point, service and standing behind your product matters, whether you are Nissan, GTM, GM, BMW or LG).

At ~12,000 miles my transmission went (bad syncros). I had it replaced under warranty. Not much Nissan could do to get out of this one, luckily. This one would come back to haunt me, though.

Over the next few years, I didn't have many problems. I did have the power door lock servo fail as soon as I wasn't under warranty, and I've always had the issue where the hatch won't pop properly, but these were minor compared to the next two issues.

A few years ago, my car wouldn't start. Turns out it was the steering wheel lock issue. Nissan hadn't issued a recall at this point. This cost me over $1,200 to get towed, get fixed, and get a rental. I did have it fixed at a Nissan dealership, so they have record of this.

Recently, my transmission went because the CSC failed. This is a common problem with these cars. When I mentioned to the service person helping me that I had so many issues with the car, I mentioned the steering wheel lock. He immediately told me about the recall. Once again, the dearlership employees have always been awesome. Nissan however, had record of this and never contacted me about the recall. I have since contacted them and they are going to reimburse me because it was done under recall and they can't get out of it (though they would if they could, I'm sure).

I went back through my records, and I can't find evidence that the CSC was replaced when the transmission was replaced, as the factory service manual says they are not to be reused. Nissan won't entertain covering even part of the cost of my current repair, which is ~$1500 because my car isn't under warranty. To me, it's no different than if they installed the flywheel backwards at 59,999 miles and then declined to cover the failure at 60,001 miles. They fixed it wrong and won't cover it. I find it even more frustrating that I have almost exactly 60,000 miles since the repair as well.

Here was an opportunity for Nissan to do right by me, and once again they failed. The consumer affairs people handling the case were very unhelpful, as always. Nissan truely does not understand the concept of brand ambassadors. I have helped many people purchase dozens of cars in the past, and am the go to person for people buying cars in my family, friend and work circles. In the past week I've steered my mother away from Infiniti, and my wife, who is buying a car when we get back from vaction will not be looking at a Nissan product either.

Worse than that, or perhaps thankfully, I have done very well for myself and was just starting to look at trading into a GT-R when this latest ordeal happened. That will most definitely not be happening now.

Sorry if that came across as a rant, but if you've read this far along, you probably are either sympathetic or at least curious and forewarned. This is probably my last thread. I've not been real active, but I've enjoyed my time with the community.

Thanks,

Justin

bye! :hello:

/thread

We have another one of these threads.

I bet if you asked Nissan they would be happy you decided not to buy the GTR.

^lol, that both Kenchan and Mitco are dismissive just because you're not... Me... Lol (I have more hate/bash Nissan threads than anyone else.)

Justin, I feel your pain and I'm right there with you.
I hope you got your $1200 back from the steering lock though


I've gotten recent insight into Nissan (especially Nissan's made in the US) from a recent former employee that Nissan costs big time, and god forbid you buy a Nissan made in the US. The only things that the US can (barely) make to JDM standards is engines.
That's why Infiniti is 4 out of 33 in initial quality, and Nissan is 4th from bottom. This then leads to Carlos Ghossen or whatever his name is to not increase quality, but to reduce payouts for warranty claims, and/or making it harder for dealers to file for warranty claims

So- other than the tranny which failed under warranty, you experienced the standard 370z failures? Oil temp, steering lock and CSC?

And even if they had replaced the CSC when they replaced the tranny, it very well could have failed again 60k miles later.

:iagree:

I thought they were reimbursing owners who had to pay out of pocket?

Mehh not a huge fan of Nissan either besides the Z and the GT-R. I find the cars to be ugly and rather un finished. Sorry about your misfortune however, hopefully you can get something better after all.

after 5yrs of ownership, i still luv my car like day one and the car still looks brand new. :p


that one's for DE. :icon17:

I think it's sad that we can't appreciate these negative posts about our car as much as a positive post. Any site that brow beats a person for bringing up a products flaws is living in a fantasy world.

I LOVE my Z but if tomorrow it started acting like a lemon I'd call it as I saw it, I think these are as helpful...if not more helpful than those that blow smoke up our butt about how awesome the Z is.

If all we want to hear it about is the positive what’s the point...we purchased the car and know it’s awesome, who needs corroboration after that. It’s good to at least hear about the “could happens” out there to.

Not the worst 1st year production story Ive heard. Id still get the GTR. I can see NOT getting another Z though. Best of luck but its a car. They break and you had good support from your dealer. Not a bad situation to be in.

Frankly I would leverage your experience with the Z and contact Nissan about a nice discount on the GT-R. They are not selling at sticker to begin with. Drive what you like. If you like the GT-R get it. There is no perfect maker of cars.

OK, as long as we're relating anecdotal evidence, I'm on my 4th year with a Z, no problems whatsoever. My wife is on her 3rd Murano, only issue was a problematic TPMS sensor, easily remedied. No other problems over 9 years of Murano ownership. My daughter had an Altima for 5 years, almost 100,000 miles with no issues. She's owned her current Cube for 3 years, 35,000 miles and hasn't had any maintenance problems.

So, I dunno....as far as I can tell based on my experience, Nissan is good to go. Better reliability record for me than any GMC pickup that I've had since 1999, better than the Toyota Camrys that my wife drove before her first Murano, and certainly better than the Jeep Cherokee that my daughter had before the Altima.

But its still silver :happydance:

Justin, at least you did not need a new engine like me and some other 2009 owners, which I thought for sure would have been one of the mishaps.

Nissan USA put me through some hell for this one, but this is in the past now.
I bought the extended warranty as it was a first year car as you noted.

It wasnt so much that his post was negative towards the car, it was that I felt that Nissan was standing up to their side of the situation. If I was in that position I dont think I would have had any issues with Nissan and branded their company as such.

Now I could see if he was having issues like some other guys (DE for example) had. But reading through that it seems like Nissan really did nothing wrong. I think the issues DE has had are warranted and other than bugging him about it never said he was out of line.

I will say that the post was probably a bit harsh and should have clarified like I did here. But thats just how I feel.

Sorry for your frustration. If you want to feel better read the BMW and Porsche forums. There are issues with all high performance cars, but at least you didn't spend over $75,000 for your car.

Yep. It's about Nissan not standing by their product, ever, or even reaching out to those that did pay out of pocket for repairs that were later coverd under recall. As I said, I don't mind having a car that has issues. I do mind when those issues aren't acknowledged or handled well by the manufacturer and I will not support them by buying their products, car or otherwise.
I wanted to jump in and say that you are correct. You have to just send receipts and a copy of yoru registration and they will reimburse you. If you are reading this and have paid for the steering wheel lock repair, call nissan consumer affairs (1-800-343-6913). Hopefully, if nothing else this helps get money that never should have been in Nissan's hands back into the owner's pockets.

Thanks to everyone for their understanding/whatever kenchan is doing. :icon17:

yah, but yours looks like some ricor plasti-shitted the entire bottom of your ride. lol :icon17:

...too strong? :ugh2:

I'd take anything said from a former employee with a grain of salt. I work in the Powertrain plant down here in Decherd and can tell you our tolerances are within 3 microns (a red blood cell is 5 microns) so the engines leaving are plant are of the utmost quality. I can't speak for the assembly in Smyrna.

OP, sorry to hear that you had a shitty Z but I'm betting you won't have a better experience with a first run Chevy or Ford either.

at least it wasnt some shittty luckygoldstar washing machine that started leaking in 6months... :mad:

That's great that you've had excellent experience with your Nissans. We are all informed by our experiences, and I hope yours continue to be great.

Yeah, I guess it's hard to convey all the frustration and hellish phone calls with Nissan's consumer affairs, or even enumerate all the other minor dissapointing issues with the car over the 5 years of owership. I know I haven't had it as bad as others, but that is just futher to my point that Nissan doesn't stand behind their products. I am a business consultant and I can't imagine companies that don't treat their customers well when the company cut corners and it came back to haunt their customers. You do right by them and you will have a customer for life.

i agree that nissan consumer affairs = dumbarse canned message lady.

at least amazon's canned messaged folks in india or whereever have a good script.

Sorry for you pain. Hope you end up with a better experience down the road with your next car whatever that may be.

Car ownership is costly and come with frustrations along the way especially when it seems like things never goes your way. Good luck.
Me I'm happy so far with mine. I also have a G37 and no issues at 75k.

Don't get me wrong I wasn't trying to preach I just saw the first two posts as a very "so what" feel to them and just didn't sit right. I scan these forums ALL the time regardless of what my post count may reflect and I am just as interested in looking at the:

"****, check out this that just happened to my baby" as much as I do the
"Heck yeah, look at what I just did to improve my baby"

Both are equally as informative to me and not only helps me to keep up with what can be done to improve my ride as much as what can happen out of the blue "just because".

In the end I wasn't trying to single anyone out, my bad if it seemed that way.

:iagree:


The posts that led me be proactive and replace the CSC with aftermarket and put an oil cooler on posthaste were very valuable. Knowing the weak points through the experiences of others is great, since I'd rather not experience them myself.

I agree with Wanker.

A fair point! :tiphat:

:bowrofl::roflpuke2: You win .......jk that nismo isnt my car :happydance:

:icon18:
ooops, i offended all the nismo owners with that stupid looking scheme. :wtf2:

You pretty much listed about all the issues I dealt with, but some of them I prevented the first place. For example, I had the fuse pulled since the steering wheel lock was a ticking time bomb. My CSC failed at 16k miles. My transmission was replaced 3 times. The master cylinder failed after getting a new clutch installed. The window regulator was replaced because of a noise issue. The steering rack was replaced due to clicking noise. All in all, it was handled very well at my dealership. It was stressful at times, but they didn't stress me at all. This experience is what kept me from fully letting go of my car.

with two tone nismo you get 15 whp, don't underestimate.

digi- wow... you will definitely enjoy LG appliances. :ugh:

LG = large garbage.

Unfortunately the Z is no longer the halo car, hence Nissan not putting as much "QC or engineering" into it. The GT-R cast its shadow over the Z, unfortunately. The Z32 is my favorite Z of all time. I think it was ahead of its time, but also expensive for its time (about a $60,000+ car in 2014 dollars). True, the R32 Skyline was out then too, but it was limited to Japan, Asia, Europe and Australia.

The Z33 and Z34 are nothing but a pretty (the Z34 at least :), RWD shell with a long-in-the-tooth VQ V6 that was sourced from the mid to late 90s Maxima. Gorgeous car, but needs a little bit more refinement...But like the saying goes, you get what you pay for.

All my Nissan's have been POSs. 3 strikes you're out Nissan.
My Z has been at the dealer for 10 days now because we're waiting on parts, and I dare not get a loaner because last time I got fùcked and had to pay for 9 days of rental because we were waiting on parts...
So for the last 10 days I've been driving the '13 Maxima I bought for my dad... It's already been to the dealer 3-4 times for warranty work and it's getting worse, door squeaks when closing, still rattles like an 80's Buick, and now the mirror side markers let in water, as well as a tail light...
SMDH... It's ridiculous...

I guarantee Nissan will lose money over 3 years of me owning both cars. Guarantee, if they wanted to buy them back right now, I'd hand both over without a fight. Sucks the time that's gone into the 370Z, but I will still stay around the people I have met through the car and I will be grateful for it, but I have no issue with giving up the car. I'll go buy a second ISF.

Long in the tooth VQ V6? I think they have an excellent engine that by no means is long in the tooth.

LMAO, BUT BMW is soooooooo quick to buy a car back, and they pay you what YOU paid for the car INCLUDING TTL. (Cousin's 335i M-Sport is being bought back for what he paid for it. 2nd owner, put 10000 miles on it too, he's even taking it for a road trip while BMW sorts the paperwork, LOL)

I said the engines are good, lol (I'm biased and still will bet that a Japanese made VQ will outlive an American made VQ)


The cars are not IMO, the quote I said to the employee was "I do not think Japanese cars should be made in America, I do not think an American sees it as more than a job producing a car for a different country, while the Japanese take pride in building their product for their company and for their country" (ok, maybe I don't remember 100%, but that's the gist and most was quoted. And I feel this way about any car company/country. I'm not saying the guys at Ford think it's a job, they take pride. But I bet the guys in Canadia at Chevy don't take pride like us 'Mericans. Same with the Mexicans at VW Mexico, bet they don't care as much as Ze Germans)

You kill me Kenchan. (Btw, mine isn't leaking, just don't leave the door open enough)

LMAOOOOOO!!!
Btw, you can request to be transferred to someone in America and they are happy to do so, they "CANNOT REFUSE, and CANNOT resist if a request is made to speak to a US rep" in the words of a US Amazon employee

btw why? amazon india (or whereever) can resolve my issue with one or two emails max.

compared to dumbarse canned message lady at nissan consumer affairs in some southern state takes numerous calls, emails, even fax (you remember those? lol) and still no f-king progress. :mad: