CarbonSignal Terrible Customer Service....Buyer Beware

Donald@Carbonsignal

It's not that, I truly haven't heard anything back from shineauto about dropping the price at all at this time.

maizenblue

Which probably means they aren't interested in dropping the price

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Flushed221

@Maizen..I'd much rather work with a company that can be honest over beating around the bush and not able to man up and just say "no". There is nothing wrong with asking for a little bit off, I didn't ask for an obscene amount, nor was I out of line to ask. Don understood the question from the start...and if you are implying that he purposly made me wait because he was upset about me asking for 5% off, that again is not a company I want to work with. Is that how you say CarbonSignal deals with customers? You obviously have more experience with the company---any further insight on their normal practices would be appreicated.

maizenblue

I have no experience with carbonsignal. I am not implying anything. I am trying to come up with a logical reason to your predicament.
And nowhere did I say anyone purposefully made you wait

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Donald@Carbonsignal

No one is making you wait, we are not treating you dishonestly. I've haven't heard a yes or no, if you want me to guess their answer, then i'll go ahead and guess no for you. Does this help us solve this problem?

maizenblue

I would say problem solved here chief.

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Chuck33079

Honestly, I'd probably write this one off as a lost cause. Some customers will never be happy and there are only so many hours in the day.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

CarbonSignal

We do give discounts on and off as some might testify here. But for amuse as it's not our item if we don't hear from vendor we cant say anything. Just to inform margins are very very low will be right to say that after PayPal payments to us then to shine there is hardly anything for us so room is very little.

I still don't get it you asked for a quote you got it, you asked for a discount there wasn't any answer and then you wrote just a big post quoting customer service. I saw your visitor message you were promptly replied on the wall

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Flushed221

I agree...problem solved. I'm relieved I didn't work with a company that "guesses" on prices. My initial warning to buyers stands....Beware of a company that can only "guess" on prices and (if you want to continue toplace the blame on ShineAuto) a company that continues to work along side and associate themselves with such a subpar partner.

maizenblue

They aren't guessing on prices. They post their price and you lowballed them, and they never got a response to if they can meet that offer. He just said their profits are low so it most likely won't happen. They are not in the wrong here

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Chuck33079

I'm confused- what did they actually do wrong? You asked them to knock five percent off an order, they asked the supplier, no response from the supplier and CS is the bad guy? The answer wasn't fast enough? That's the issue? I think you're being unreasonable, and if I were CS I'd just tell you "I'm sorry, I won't be able to help you on this deal or others." Some customers aren't worth the money once you figure in how much time they waste with butthurt.

It's so rare when I end up on the vendor's side of an issue.

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Flushed221

@Chuck

Yes that is the issue. Waiting over a month to hear back is unacceptable. A simple follow up PM stating they haven't heard back from Shine would be just fine.

gurneyeagle

While communication isn't Carbon Signal's strong point (pretty much par for the course with most of these "cottage industry" vendors), their parts are outstanding. You need to understand this going into the game. If you can't deal with that fact, best to move on.

Sometimes, good things are worth the pain you go through to get them.

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Waiting on the Z35! SOLD - 2011 Gun Metallic Touring 7AT w Sports Pkg & Nav, Nismo Bumper and Rims, RC Grille, RC Brake Ducts, H&R Spacers, Painted Door Hdls, GTR Start Button, Nav By-Pass, EVO R Fog Light, CF Ducktail, CF Interior Trim

CarbonSignal

We appologize Sir just want to close this issue there wasn't any sale no need to prolong this.

Maybe you are right we put some customers off as for you we try to make it by offering free goodies/discounts/sponsorships/new items to cover it up.

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Chuck33079

You're trying the "yell loudly enough through social media until you get what you want" method once it started to seem unlikely they'd agree to your lowball price. Maybe enough bad press will make them knock that 5% off, huh? Let me guess, you're the guy who wants a discount at restaurants to make sure you don't leave a nasty Yelp review, right?

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent