product/company warnings

ImportConvert · 03-04-2014, 06:07 AM

Berk exhaust.

Product: CBE for 370Z

Issues: Hooks kept sliding out of the grommets and exhaust kept hanging only by the mid-pip on the left side. This was caused by the hooks being angled and not having any swell on the end. Hit a few bumps, and they slid out of the rubber grommets, which only fit partially into, anyway, as the hangers were not long enough to fully pass through the grommets.

Attempted resolution: Berk acted surprised, said they would fabricate a new mount/hanger setup for me. They also accepted credit-card payment from me for new rubber grommets, as I ruined one trying to glue the hanger in.

Final resolution: I sold the car 2 years later never having received anything, nor being charged for anything, by Berk. It is my impression that shoddy work is their hallmark and they are fine with it, based on my experience and multiple contacts with them, during which pictures of the problem were sent, etc.

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03-04-2014, 06:07 AM	#2 (permalink)
ImportConvert A True Z Fanatic Join Date: Jun 2010 Location: SWMO Posts: 4,454 Drives: 2019 CX5 GT Reserve Rep Power: 7627	Berk exhaust. Product: CBE for 370Z Issues: Hooks kept sliding out of the grommets and exhaust kept hanging only by the mid-pip on the left side. This was caused by the hooks being angled and not having any swell on the end. Hit a few bumps, and they slid out of the rubber grommets, which only fit partially into, anyway, as the hangers were not long enough to fully pass through the grommets. Attempted resolution: Berk acted surprised, said they would fabricate a new mount/hanger setup for me. They also accepted credit-card payment from me for new rubber grommets, as I ruined one trying to glue the hanger in. Final resolution: I sold the car 2 years later never having received anything, nor being charged for anything, by Berk. It is my impression that shoddy work is their hallmark and they are fine with it, based on my experience and multiple contacts with them, during which pictures of the problem were sent, etc.