!!For 370Z Owners with the Stuck Hatch Release Issue!!

Educ8r · 01-11-2010, 12:14 AM

Sorry but the only thing I should "push" is the release for the hatch and it open.

Quote:

Originally Posted by vipor

got mine taken car of with no issues... with a dealer i did not buy my car from. hard to tell whether or not the people having issues getting it taken care of should blame the dealers or themselves for not pushing the issue enough. i pushed the issue, spoke to the service manager, and it was done. the tech got paid, the shop got paid, and my problem was taken care of. noone had to sacrifice anything.

vipor · 01-11-2010, 09:15 AM

all I'm saying is that with no formal TSB issued, the dealer is not going to be the one who decides whether or not they fix your car. if you walk in all meek and don't talk to the right people, they'll just send you on your way forcing you to use loose change to "fix" your $30-40k car.

TipsZ · 01-11-2010, 12:02 PM

Quote:

Originally Posted by vipor

got mine taken car of with no issues... with a dealer i did not buy my car from. hard to tell whether or not the people having issues getting it taken care of should blame the dealers or themselves for not pushing the issue enough. i pushed the issue, spoke to the service manager, and it was done. the tech got paid, the shop got paid, and my problem was taken care of. noone had to sacrifice anything.

In my case, the dealership tells me they have to recreate the issue with one of their techs. However, Murphy's Law never allows for the issue to arise when I am at the Nissan Delearship. I took it to the dealership 3 times for this issue, but every F'ng time it would not do it their .. even AFTER I checked it and recreated the issue at home. So to avoid wasting my time, I just dropped in 2 pennies for each side and it appears to work so far.

vipor · 01-11-2010, 12:04 PM

when i brought mine in it was probably about 80% broken. i tested it right when i got to the dealer and pulled into the service lane, still broken. tech came out and it worked. tried again and it didn't work on like the 3rd time. all it had to do was fail once. they took it into the bay and verified it and crap then they were ready to agree it was broken.

kdo2milger · 01-11-2010, 04:45 PM

when i took mine in, i purposely waited a few days for the springlifts to settle in and didnt access the cargo area for those few days...

so the day i took it in i let the service manager try and sure enough it didnt pop open on the first or second attempt, however the third and fourth attempts were successful by him...i thought he was going to send me on my way lol

then he said hold on a minute and we walked over to another 370z with a sports package on the lot and he popped that hatch and it popped the first time and everytime after that, so he swapped the springlifts from that z to mine and put mine on the new z...i thought well ok ill give it the benefit of the doubt...so he puts them on my z and sure enough they worked 3 times in a row, so i thought what the heck!

i left the dealer drove home parked in the garage and thought let me test it...

nope it didnt open! i was mad at that point, but not at the service manager...

i immidiately called him and told him about it and he said ill take care of it. he opened a wokr order and got the parts manager to order the longer ones and ive not had a problem since! pops first time everytime. and i didnt even buy my z from this nissan dealer!

vipor · 01-11-2010, 04:53 PM

seems like that's the common factor. make sure to bring it to a dealer that you did not buy your car from.

flashburn · 01-12-2010, 10:46 AM

A TRUE FIX IS HERE!

I've been waiting to finally post this for my service manager to get them in stock, but they have a fixed part.

They changed the spring lift part number to 84415-1EA1E and they are longer and stiffer. They are backordered, so it might take some time to actually get the replacement in stock once you bring in your car.

You just need them to look up the replacement part number for the spring lifts and they will see that the part number has been updated which will give them the go ahead to order you replacements under warranty.

>135I · 01-12-2010, 11:17 AM

Yes I have this issue as well. Ill be calling Nissan as soon as I am off work today.

Educ8r · 01-12-2010, 01:45 PM

I did the penny trick yesterday morning...it works!

Yesterday evening got a call from Nissan, "your part is in."

Today I went to pick up the part, the service manager said, "are you going to leave your car or wait?" I replied, "What?!?!?!?!?!" His reply, "since it's under warranty a tech must replace it and it has to go through the proper paperwork." My reply, "can't you just give me the part?" His reply, "no."

I then smiled, walked out to my car, pushed the start button, and left. I'll pay the $100 for the spring lifts before waiting 2 hours for a job that can be done in less than 3 minutes. Of course the service manager was being an ***, but he helped with my decision on never purchasing another Nissan.

I've always wanted an M3, so yeah...I'll be talking with the asses at BMW next!

antman22 · 01-12-2010, 01:54 PM

Which page can i find this penny trick?

flashburn · 01-12-2010, 02:05 PM

Stop loading up your cars with pennies, it isn't a vending machine!

theDreamer · 01-12-2010, 02:13 PM

Quote:

Originally Posted by V6-MAT

I wouldn't say that the hatch on my Zed gets "stuck", but I do have to use both hands to open it.... one hand on the release button whilst opening the hatch with the other. I didn't realise that this was a sticking problem, just thought that was how it should be?!?!?!?

Nope, the hatch should lift up about 6 inches to 12 inches so you can with one hand push the button and with the same hand lift it to a fully open position.

vipor · 01-12-2010, 02:42 PM

The hatch has to lift enough to clear the latch, that is all. It's probably less than two inches, just enough to get some fingers in there.

Educ8r - sucks that the SM was worthless where you went, but that's how the tech gets paid and how the shop is able to write it off as a warranty. Told me the same thing, but having multiple mechanics in the family I already knew what to expect.

vipor · 01-12-2010, 02:43 PM

There are "open" and "closed" hatch pictures in my albums btw.

vipor · 01-12-2010, 03:22 PM

Closed

Open

This was the day I got them installed, probably a smidgen lower now, but I still haven't seen it fail once since the install.

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
Voters: 1038. You may not vote on this poll

01-11-2010, 09:15 AM	#317 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	all I'm saying is that with no formal TSB issued, the dealer is not going to be the one who decides whether or not they fix your car. if you walk in all meek and don't talk to the right people, they'll just send you on your way forcing you to use loose change to "fix" your $30-40k car. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

01-11-2010, 12:04 PM	#319 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	when i brought mine in it was probably about 80% broken. i tested it right when i got to the dealer and pulled into the service lane, still broken. tech came out and it worked. tried again and it didn't work on like the 3rd time. all it had to do was fail once. they took it into the bay and verified it and crap then they were ready to agree it was broken. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

01-11-2010, 04:45 PM	#320 (permalink)
kdo2milger OG Priesthood Join Date: Feb 2009 Location: Fargo, ND Posts: 17,859 Drives: NISMO T Rep Power: 59	when i took mine in, i purposely waited a few days for the springlifts to settle in and didnt access the cargo area for those few days... so the day i took it in i let the service manager try and sure enough it didnt pop open on the first or second attempt, however the third and fourth attempts were successful by him...i thought he was going to send me on my way lol then he said hold on a minute and we walked over to another 370z with a sports package on the lot and he popped that hatch and it popped the first time and everytime after that, so he swapped the springlifts from that z to mine and put mine on the new z...i thought well ok ill give it the benefit of the doubt...so he puts them on my z and sure enough they worked 3 times in a row, so i thought what the heck! i left the dealer drove home parked in the garage and thought let me test it... nope it didnt open! i was mad at that point, but not at the service manager... i immidiately called him and told him about it and he said ill take care of it. he opened a wokr order and got the parts manager to order the longer ones and ive not had a problem since! pops first time everytime. and i didnt even buy my z from this nissan dealer! __________________ Project *NISMO*

01-11-2010, 04:53 PM	#321 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	seems like that's the common factor. make sure to bring it to a dealer that you did not buy your car from. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

01-12-2010, 10:46 AM	#322 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 19	A TRUE FIX IS HERE! I've been waiting to finally post this for my service manager to get them in stock, but they have a fixed part. They changed the spring lift part number to 84415-1EA1E and they are longer and stiffer. They are backordered, so it might take some time to actually get the replacement in stock once you bring in your car. You just need them to look up the replacement part number for the spring lifts and they will see that the part number has been updated which will give them the go ahead to order you replacements under warranty.

01-12-2010, 11:17 AM	#323 (permalink)
>135I Enthusiast Member Join Date: Apr 2009 Location: Radcliff, KY Age: 42 Posts: 409 Drives: 2003 Cobra Rep Power: 16	Yes I have this issue as well. Ill be calling Nissan as soon as I am off work today. __________________ I will miss my Z. I hope she goes to a good home.

01-12-2010, 01:45 PM	#324 (permalink)
Educ8r Enthusiast Member Join Date: Nov 2008 Location: Houston Posts: 397 Drives: a car Rep Power: 17	Truth is indeed stranger than fiction I did the penny trick yesterday morning...it works! Yesterday evening got a call from Nissan, "your part is in." Today I went to pick up the part, the service manager said, "are you going to leave your car or wait?" I replied, "What?!?!?!?!?!" His reply, "since it's under warranty a tech must replace it and it has to go through the proper paperwork." My reply, "can't you just give me the part?" His reply, "no." I then smiled, walked out to my car, pushed the start button, and left. I'll pay the $100 for the spring lifts before waiting 2 hours for a job that can be done in less than 3 minutes. Of course the service manager was being an **, but he helped with my decision on never purchasing another Nissan. I've always wanted an M3, so yeah...I'll be talking with the asses at BMW next! __________________ imagination + creativity = endless possibilities Last edited by Educ8r; 01-12-2010 at 01:55 PM.*

01-12-2010, 01:54 PM	#325 (permalink)
antman22 Track Member Join Date: Dec 2009 Location: Dallas TX Posts: 597 Drives: 09 PG 370z 7AT Rep Power: 17	Which page can i find this penny trick?

01-12-2010, 02:05 PM	#326 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 19	Stop loading up your cars with pennies, it isn't a vending machine!

01-12-2010, 02:42 PM	#328 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	The hatch has to lift enough to clear the latch, that is all. It's probably less than two inches, just enough to get some fingers in there. Educ8r - sucks that the SM was worthless where you went, but that's how the tech gets paid and how the shop is able to write it off as a warranty. Told me the same thing, but having multiple mechanics in the family I already knew what to expect. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

01-12-2010, 02:43 PM	#329 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	There are "open" and "closed" hatch pictures in my albums btw. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

01-12-2010, 03:22 PM	#330 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 42 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 49	Closed Open This was the day I got them installed, probably a smidgen lower now, but I still haven't seen it fail once since the install. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

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