Shine Auto Project are scammers
 

I don't know if anyone are aware of this company, but ShineAutoProject.com sells body kits and whatnot. If you purchase an item and have some sort of problem whatsoever, they will NOT refund you your money nor exchange any product!!! Beware of them.

need more details, what went down?
was anything wrong with the parts that you received from them?

What did you order? Did you talk to Ken? Sorry for your trouble man.

The part was not defective but it just wasnt the material and shape i expected it to be. It is the Spec-S Sideskirt for the Z34. I've been trying to get in reach with them for a refund but its impossible to get in reach with them through their business phone because they never pick up. Left plenty of voice messages and sent many emails. No replies.

just make a stop at the shop! :-)

OP,

I hope this all works out for you. In the future I think it's advantageous to provide an actual description of what happened rather than a few brief sentences. If they are scammers and you want to warn folks then it's best to actually let us know what happened. Otherwise, there isn't much to go from and I'm not sure many people will take your post seriously.

Best of luck to you...

From my understanding, you ordered a body kit part that doesn't fit.

Based on what I was able to find out about the company, they deal with REPLICA parts. Replicas (aka 'knockoffs') won't fit like OEM and most likely will need some kind of work to get them to fit properly.

Now if you can provide us with pictures and more information that would better help us all since you're saying the material wasn't what you expected, did you order a CF and received fiberglass? or what happened exactly? Found this link on their website that describes the materials they use.

Materials | Shine Auto Project

Shine has been around for quite a while. Their customer service is fine... if you can get a hold of them.

OP, if you're worried about fit and finish, you need to order genuine parts, not replicas.

Expect all replicas to require some work before they mount properly. While there are many replica vendors out there that create a quality product, don't expect all of them to be plug and play.

Shine Auto didn't scam you. You purchased a part and you have a part. They aren't getting back in touch with you, which sucks, but that doesn't constitute "scamming".

Just keep calling and emailing. You'll eventually get someone.

I ordered an entire kit from them for my 350z several years back. Shipping was fast and fitment was about 97% perfect... Granted this was about 4 years ago... Dissapointed to hear this.

"it just wasnt the material and shape i expected it to be''. What did you expect? What did you order in detail? Sounds like you ordered what you wanted and it wasn't whatyou thought.

If so I wouldn't refund either. I've done business with them and there great. Fitment dead on.

I agree with SPOHN...

OP, you need to provide more details and pictures to show the fitment is horrible and impossible to put onto your car. That said, most aftermarket body kits even authentic kits won't fit like OEM. You always need to do some work before you put them onto your car. My advise would be taking them to a professional bodyshop and see what they say about it. As for the material, it's ether fiberglass or polyurethane or carbon fiber. I don't understand why it's not as expected coz you have to choose one of them. Unless the carbon fiber has scratches or damages on it? In any case, I hope you will get hold of shine auto soon and figure things out. Good luck!

Whatever happened to returning a product for a refund if it hasn't been used? What is Shine's refund policy? Maybe items can't be returned? To the OP, in future, you may want to know what a company's refund policy is before you buy.

Agreed - what company doesn't accept returns of unused items??

Companies that make each order custom... many of these places don't keep stock on their shelves. If you make them go through the trouble of creating a new piece just for you, then you don't like it, I don't see why you should expect a refund. That being said, I would hope those companies have very clear return policies, and that customers actually look over them.

If not a custom order and a part that is constantly produced. My belief is that when it’s a final sale its due to poor customer service. A turn and burn, Make a quick buck. A company that is on struggle and can’t afford to lose a sale. This also applies to a company that excepts the refund do to customer providing unused merchandise and receipt but only provides store credit.

Even though these items may be custom made to order, it's not like they're 'one off' items. There's plenty of 370Z's around and I'm sure someone else will order the same part in the future.

I think it's just because they don't want to deal with the shipping. Shipping body parts is expensive and things can get sour if the customer returns a damaged part due to not packaging properly + probably not insured enough, etc.

Doesn't look like the OP cares to much about this thread. This is a drive by.

Well all give them credit for explaining materials in full detail description and giving pros and cons regarding buying that type of material. But I personally had no luck on return policy information on their website. Unless its provided on the receipt after point of purchase. But even then that’s after the fact and should be disclosed on their website for customer viewing. But then again falls back on the customer for not asking.

Maybe Shine Auto saw all of the stick on nonfunctional scoops all over the OP's car and washed their hands of the whole thing?

Libel

From Shine's side of this? They'd have to prove damages from my understanding of the law.

First off Ken has been around and doing this for 10+ years. He's no scammer and is a great businessman. Second off, I purchased my Amuse kit from them and it was perfect. A few minor smoothing issues my body shop handled but other than that it was great. Sorry for your problems but they are a reputable company with great products.

https://fbcdn-sphotos-e-a.akamaihd.n...63019400_n.jpg

Replicas always need some additional work from the body shop. If that's the root of the OP's complaint, he doesn't have a scoop to stand on. Err...leg.

I've ordered a Front Lip and Sideskirts there. Shipping was good, packaging was fine. I never put on the sideskirt because I decided that my car would look cleaner without it. Regardless of the reason, it's unused and I want to return it for a refund. I also need to buy another front lip of the Z34 because mine is pretty scratched up but i'm not purchasing it if they can't even simply return a call or reply to a damn email. I've been trying to get in contact with them for months now. I've called atleast 30 times and left 3 voice messages. These people just don't want to deal with refunding. There is no refund policy either. I believe if they're really a "good business" they would refund me my money for this product. Willing to pay shipping and everything that's not a problem. I'll also box it just how it was sent to me.

They shouldn't refund you. You ordered parts that are built to order. It's on you. Sell them here on this site.

Next time make better decisions. It's no fault of there own.

:iagree:

Calling them scammers because you changed your mind is pretty weak, dude.

The return policy is not disclosed. So how is that the customers fault?

look just sell me the side skirts for 60% of what you payed! Problem solved!

Your kidding right? There are no returns on products that are built to order. Especially when the OP planily just doesn't want it and there where no defects. And IF and I mean IF they did (which they won't, and legally don't have to on built to order products with no defects) they could charge a big restocking fee and why would be the OP be willing to pay to have shipped back? Losing money there too. Just the product here. Simple.

And I'd like to address the issue of the OP calling them scammers. That is real BS there. Maybe he's the scammer?

It's not a scam if the buyer pays for a product, and receives the product in an undamaged state. Scam implies fraud, an actual crime. That's a really loaded term to be throwing around.

I’m actually not. There are no returns on products that are built to order. But how is one to know that if it’s not disclosed. I personally didn’t know that. If There are no returns on products that are built to order would have been posted, disclosed or advised. End of store customer has no say. But since it’s not that doesn’t mean squat. Sounds like better business practices need to be done with a simple disclosure of There are no returns on products that are built to order so on an so forth. I do agree that a restocking fee should apply though. FYI I can care less about who wins the battle of the mis bought side skirt. I am not siding with parties and in no way believe Shine Auto is a scam. Just giving feedback from a consumers point of view.

Oh, I agree it's a customer service fail. A return policy (and hefty restocking fee) is the norm on these things. I just took issue with the OP saying "it just wasnt the material and shape i expected it to be", accusing Shine of fraud, and then it comes out that he just changed his mind and was pissed he couldn't return it.

Try to PM a member Shineauto, if you want to contact them.

:drama:

+1

It wouldn't hurt for an employee to pick up their business phone and tell me exactly what you all are nagging about now. I dont deserve to deal with this bs. No return policy, no return calls or emails. How the hell am I supposed to know? Screw it, keep your damn 350 dollars. Never buying **** from there again, which I was planning on doing so in the future.

Well that's that. I can now gone on with my life.

File a complaint with the better business bureau. Don’t let others become a victim. https://www.bbb.org/consumer-complai...nt/get-started
It ain’t the money it’s the principle for the fact that there is not a return policy disclosed.

Thanks for that! Complaint filed.