Shine Auto Project are scammers

1st

Order, order in the court the judge and jury here now finds Shine Auto guilty of poor business practices in the 3rd degree for misrepresentation of return policy for not disclosing built to order and no refunds granted on their web site for current, future and prior customers knowledge. Case closed! This thread can now be locked.

AK370Z

Well even though it's been 3 years, Shine wants to reply to this thread with their side of the story. I re-opened the thread. I will close it again.


I lol'ed

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1st

Appeal denied!

Shine Auto

Ok. Let's start off by addressing the OP's initial claims word for word.

"I don't know if anyone are aware of this company, but ShineAutoProject.com sells body kits and whatnot. If you purchase an item and have some sort of problem whatsoever, they will NOT refund you your money nor exchange any product!!! Beware of them."

"The part was not defective but it just wasnt the material and shape i expected it to be. It is the Spec-S Sideskirt for the Z34. I've been trying to get in reach with them for a refund but its impossible to get in reach with them through their business phone because they never pick up. Left plenty of voice messages and sent many emails. No replies.


I'll first start by saying I actually do not know who this customer is. The BBB complaint was filed by "Peter Kim." We do not have a Peter Kim in our sales record. That is not to say he couldn't have ordered the parts from another name as it happens all the time. He clearly has our parts, so he most likely did order it. I just don't know what name it was ordered under.

Secondly, if you actually pay attention to what he says, you will pick-up on the fact that he actually never got someone on the phone, spoke to someone, and was subsequently denied a return/refund. I can assure you that if he did, we would have no problem taking a return as long as the item is still new and he's willing to cover the shipping expenses (the cost of shipping the product to him + the cost of the return). He will have to eat at least that. We have no problem as this was not a "custom" order.

I actually challenge the OP to produce records/proof of emails he said he sent to us. I can assure you we never received any. He said he called us several times and left a voice message. Perhaps he called several times, never got through or during the wrong hours, but he certainly never left a voice message. Think about this from a "common sense" point of view. He assumes we see in our caller ID that it magically tells us he wants to return a product. The point here is, he never actually got someone on the phone to discuss his needs and mentioning on here he made vast phone calls, left a ton of messages, and sent a ton of emails is an exaggeration at best. Calls... perhaps (there's no way for me to know if he did or not). Messages and emails, not a single one. I would love to see proof.


Now Regarding Return Policy:

We've been in business since 2005 and we've done somewhere between 8-10 million in sales so far. This is the only time someone had an issue returning a product to us. Product return hasn't been an issue, hence the reason we haven't even remembered to put it up on the website. Customers have called/emailed asking about a return policy and I've explained it. I dare say we probably have the most lenient return policy in this industry. We're very easy to work with and our customers can attest to that.

We started off as an ebay company long before we even had a proper working e-commerce website. This was our return policy since inception and it is in all of our ebay ads.

JDM FD3S RX7 Spec s Aero Body Kit Spoiler | eBay

"If you are unsatisfied with our aero products, you can return them for a full refund. No restocking fee. However, items must be returned in the condition it was sent within 14 days of receiving the product. We are open and fair with our customers as long as our customers are open and fair with us."


Our return policy has been even more lenient since. The bottom line here is... we're very confident in our product. If you didn't order a custom item, we can take a return as long as you're willing to eat the shipping cost. We feel we shouldn't have to cover shipping expenses simply because someone changed his mind. That is a fair arrangement.

In regards to time frame... honestly, if it is an item we constantly sell, and the return item is in brand new/unused condition, we'll even take a return up to a year. Like I've mentioned. We're reasonable and easy to work with.

Custom items would be rarely ordered items such as Kevlar or Kevlar accented items. Those, we don't take back.

Everyone else in the same line of business is charging 15-25% restocking fee, if you're lucky enough to get them to accept a return. Return time frames are short. The fact of the matter is.... they are not confident in the quality of their product. It's just that simple. Items are often times not as advertised and customers want to return. They restock it, make their 25% and hope for the next sucker to give it a try.

We have one of the most lenient return policies compared to our competitors' and the fact that this thread even exists and comes up as one of the top searches when googling our company is bothersome. And it certainly doesn't help the OP was being disingenuous about his experience. Some ate it up, but I am glad most didn't.

Ken