Service Department Joy Ride

Chuck33079 · 05-08-2013, 07:46 PM

Quote:

Originally Posted by DEpointfive0

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

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