Service Department Joy Ride

kenchan · 05-08-2013, 06:25 PM

guys guys guys, slow down, i cant type that fast to update my iggylist.

Bucketlist2012 · 05-08-2013, 06:52 PM

Quote:

Originally Posted by kenchan

guys guys guys, slow down, i cant type that fast to update my iggylist.

xSlayerx is on the ignore List.....He joins the forum just to cry like a whining crybaby ?

Iroinic to say the least...

I am sure the Administrator showed him the door.....That is what I love about this place.....The administrators clean the drain ...

Haboob · 05-08-2013, 06:31 PM

How anyone can justify a non-owner driving the car w/o permission from said owner is beyond me.

Y'all's crazy if you think it was okay for them to do that.

$5k beater or $40k Z, doesn't matter. I drive it, you don't unless I've given you permission.

/thread

Xplicit97 · 05-08-2013, 07:13 PM

I may be niaeve here and correct me if I am wrong but when you take a vehicle to be serviced isn't it implied you are giving them permission to drive the vehicle to test it? In my mind how else will you or the techs know that the problem has been resolved once said problem is "fixed"? The fact that they did a food run is unacceptable and can not be argued, but if they were infact instructed to do so the blame falls on the manager, not the techs.

Sent from my SPH-L710 using Tapatalk 2

Chuck33079 · 05-08-2013, 07:22 PM

Quote:

Originally Posted by Xplicit97

I may be niaeve here and correct me if I am wrong but when you take a vehicle to be serviced isn't it implied you are giving them permission to drive the vehicle to test it? In my mind how else will you or the techs know that the problem has been resolved once said problem is "fixed"? The fact that they did a food run is unacceptable and can not be argued, but if they were infact instructed to do so the blame falls on the manager, not the techs.

Exactly. How do they know if they fixed a problem that occurs under hard acceleration unless they go open it up a little? The food is still not cool, though.

Haboob · 05-08-2013, 07:28 PM

No, I'm not giving them permission to drive my car when I take it in. If they say they need to test drive it, then I will give them permission to do so and advise them to keep it on side streets. There's no reason that they'd need to drive it for even one mile. And never any reason to "open it up" as you're saying.

They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car.

Why would a company even take the risk of monetary loss and/or a lawsuit (should their be an accident, damage, etc.) in doing something this?

Chuck33079 · 05-08-2013, 07:33 PM

Quote:

Originally Posted by Haboob

They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car.

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

DEpointfive0 · 05-08-2013, 07:36 PM

Quote:

Originally Posted by Chuck33079

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

Chuck33079 · 05-08-2013, 07:46 PM

Quote:

Originally Posted by DEpointfive0

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

DEpointfive0 · 05-08-2013, 08:56 PM

Quote:

Originally Posted by Chuck33079

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

Let me guess, Baker North? I trust the Baker boys with my life, lol. If they did a burger run, I'd go in, give them $10 and say, bítch, where's mine, LOL

Streetlife · 05-09-2013, 05:44 PM

Quote:

Originally Posted by Chuck33079

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

Jason is the only one who touches my girl Vanity (my 370Z) too, and me of course when i'm detailing her. I ordered my 370Z from Baker Nissan north for a reason, Jason's attention to Z's and GT-R's, nothing like going to a dealership and knowing the tech is a master at the 2 performance models of Nissan. And his knowledge of JDM was spot on with mine. To the OP, the service manager should be fired for telling the techs to pick up lunch in a customers car, there are plenty of demos on the dealer lot they can take for lunch runs.

Haboob · 05-08-2013, 07:44 PM

Quote:

Originally Posted by Chuck33079

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

Then they had better not be doing any hard acceleration in my car. Otherwise, I'll bitch up a storm and demand compensation.

That's just how it is. There's no reason for them to ever do it without me present or with my permission, unless they're going to pay me for the wear and tear they're going to put on my car and tires.

Bucketlist2012 · 05-08-2013, 07:52 PM

Quote:

Originally Posted by Haboob

Then they had better not be doing any hard acceleration in my car. Otherwise, I'll bitch up a storm and demand compensation.

That's just how it is. There's no reason for them to ever do it without me present or with my permission, unless they're going to pay me for the wear and tear they're going to put on my car and tires.

I hear you on your personal choice as you have that right. I am not trying to argue the point.

But honestly "hard acceleration"...I do it all the time...With the VDC on there is no tire wear and these cars are damn sure ready and willing to go to redline and they actually love it...

But again to me it should only be done by a Qualified mechanic only if the problem is at the higher RPM's...If the problem is not related to hard driving , then the mechanic should only do what is needed to diagnose the problem...

I mean if I take my Z/28 in for checking the suspension and brakes, I don't expect the guy to do a 4000RPM clutch dump....But I trust my Muscle car mechanic more than someone I do not know at Nissan...Heck if he wants to do a 4000RPM clutch dump, i want to either do it for him, or be a passenger on that Joy ride..

Isamu · 05-08-2013, 08:09 PM

Quote:

Originally Posted by Haboob

No, I'm not giving them permission to drive my car when I take it in. If they say they need to test drive it, then I will give them permission to do so and advise them to keep it on side streets. There's no reason that they'd need to drive it for even one mile. And never any reason to "open it up" as you're saying.

They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car.

Why would a company even take the risk of monetary loss and/or a lawsuit (should their be an accident, damage, etc.) in doing something this?

sometimes diagnostic driving is required.. however, that should be disclosed from the moment they talk to you

mjg · 05-08-2013, 07:36 PM

I had a look at this thread... honestly man, i wouldn't play games with the service department and get into a pissing match if it bothers you (which it damn well should). They do this all the time, and will continue to do so. These guys will laugh in your face and I doubt anyone will give a crap. Suggestion is you lawyer up, or have a friend with a law office send them a nice letter advising them of what happened, they may suddenly be interested in "service".

**Then I read the rest. Glad you had it resolved. Those guys are a bunch of tools. I had so many problems dealing with Nissan service in the past, I won't trust them outside of warranty repair work or something.

05-08-2013, 07:13 PM	#4 (permalink)
Xplicit97 Track Member Join Date: May 2011 Location: Bremerton, WA Age: 46 Posts: 875 Drives: 2011 Nismo 370Z Rep Power: 301	I may be niaeve here and correct me if I am wrong but when you take a vehicle to be serviced isn't it implied you are giving them permission to drive the vehicle to test it? In my mind how else will you or the techs know that the problem has been resolved once said problem is "fixed"? The fact that they did a food run is unacceptable and can not be argued, but if they were infact instructed to do so the blame falls on the manager, not the techs. Sent from my SPH-L710 using Tapatalk 2 Chuck33079 likes this. __________________ [B]2011 Brilliant Silver Nismo 370Z # 0305, 15 Nismo wide body conversion, Motordyne E370/Art pipes, Stillen G3, Airlift suspension,20X10 /20X12 Avant Garde F111 forged wheels

05-08-2013, 07:36 PM	#15 (permalink)
mjg Base Member Join Date: Aug 2011 Location: nyc Posts: 243 Drives: 13' GT 500 Rep Power: 16	I had a look at this thread... honestly man, i wouldn't play games with the service department and get into a pissing match if it bothers you (which it damn well should). They do this all the time, and will continue to do so. These guys will laugh in your face and I doubt anyone will give a crap. Suggestion is you lawyer up, or have a friend with a law office send them a nice letter advising them of what happened, they may suddenly be interested in "service". *Then I read the rest. Glad you had it resolved. Those guys are a bunch of tools. I had so many problems dealing with Nissan service in the past, I won't trust them outside of warranty repair work or something. Last edited by mjg; 05-08-2013 at 07:42 PM.*

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05-08-2013, 06:25 PM	#1 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	guys guys guys, slow down, i cant type that fast to update my iggylist.

05-08-2013, 06:31 PM	#3 (permalink)
Haboob A True Z Fanatic Join Date: Aug 2012 Location: Surface of the sun. Posts: 13,159 Drives: '18 GTI Autobahn DSG Rep Power: 1387	How anyone can justify a non-owner driving the car w/o permission from said owner is beyond me. Y'all's crazy if you think it was okay for them to do that. $5k beater or $40k Z, doesn't matter. I drive it, you don't unless I've given you permission. /thread

05-08-2013, 07:28 PM	#6 (permalink)
Haboob A True Z Fanatic Join Date: Aug 2012 Location: Surface of the sun. Posts: 13,159 Drives: '18 GTI Autobahn DSG Rep Power: 1387	No, I'm not giving them permission to drive my car when I take it in. If they say they need to test drive it, then I will give them permission to do so and advise them to keep it on side streets. There's no reason that they'd need to drive it for even one mile. And never any reason to "open it up" as you're saying. They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car. Why would a company even take the risk of monetary loss and/or a lawsuit (should their be an accident, damage, etc.) in doing something this?