Service Department Joy Ride

Haboob · 05-08-2013, 07:31 PM

How anyone can justify a non-owner driving the car w/o permission from said owner is beyond me.

Y'all's crazy if you think it was okay for them to do that.

$5k beater or $40k Z, doesn't matter. I drive it, you don't unless I've given you permission.

/thread

Ziggyman · 05-08-2013, 07:33 PM

[QUOTE=Magic Bus;2306644]Hey Ziggyman, you did this before, huh?

I did valet parking for a time.

I should have been tarred and feathered!

Isamu · 05-08-2013, 07:42 PM

Quote:

Originally Posted by Nailzs

I keep a 9mm semi auto in the compartment behind the passenger seat. 'nuff said about that.

you are an idiot...

Bucketlist2012 · 05-08-2013, 07:52 PM

Quote:

Originally Posted by kenchan

guys guys guys, slow down, i cant type that fast to update my iggylist.

xSlayerx is on the ignore List.....He joins the forum just to cry like a whining crybaby ?

Iroinic to say the least...

I am sure the Administrator showed him the door.....That is what I love about this place.....The administrators clean the drain ...

Xplicit97 · 05-08-2013, 08:13 PM

I may be niaeve here and correct me if I am wrong but when you take a vehicle to be serviced isn't it implied you are giving them permission to drive the vehicle to test it? In my mind how else will you or the techs know that the problem has been resolved once said problem is "fixed"? The fact that they did a food run is unacceptable and can not be argued, but if they were infact instructed to do so the blame falls on the manager, not the techs.

Sent from my SPH-L710 using Tapatalk 2

Chuck33079 · 05-08-2013, 08:22 PM

Quote:

Originally Posted by Xplicit97

I may be niaeve here and correct me if I am wrong but when you take a vehicle to be serviced isn't it implied you are giving them permission to drive the vehicle to test it? In my mind how else will you or the techs know that the problem has been resolved once said problem is "fixed"? The fact that they did a food run is unacceptable and can not be argued, but if they were infact instructed to do so the blame falls on the manager, not the techs.

Exactly. How do they know if they fixed a problem that occurs under hard acceleration unless they go open it up a little? The food is still not cool, though.

Haboob · 05-08-2013, 08:28 PM

No, I'm not giving them permission to drive my car when I take it in. If they say they need to test drive it, then I will give them permission to do so and advise them to keep it on side streets. There's no reason that they'd need to drive it for even one mile. And never any reason to "open it up" as you're saying.

They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car.

Why would a company even take the risk of monetary loss and/or a lawsuit (should their be an accident, damage, etc.) in doing something this?

DEpointfive0 · 05-08-2013, 08:31 PM

Quote:

Originally Posted by gbrettin

It was in Battle Creek.

The Service Manager told them specifically to take the car and pick lunch up and come back. He also admitted that they drove it hard at times to replicate the issue I was having, which I did say that it happened under hard acceleration. The Service Manager took full responsibility. There was also a reason why there were two service techs in the car as well.

There appeared to be a valid response for every question. I think by me saying those key words "hard acceleration" makes a grey area where they could be pricks about the whole situation and have an easy out.

Going forward they are going to log any mile that goes on my car and why.... However, that is if and when I take my car back to them. I will most likely do the work from here on out myself.

I'd contact the GM of the dealershit... Service manager needs to be fired... As well as the service techs, and or a swift but gentle kick in the balls, lol
You NEED to contact corporate. Hell, call me, I'll call them for you

At Lexus for my ISF's (non existent problems, just wanted a free rental) they immediately said that they'd bring a service tech out to sit in the car with me so he could "hear" the problems, lol

Chuck33079 · 05-08-2013, 08:33 PM

Quote:

Originally Posted by Haboob

They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car.

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

mjg · 05-08-2013, 08:36 PM

I had a look at this thread... honestly man, i wouldn't play games with the service department and get into a pissing match if it bothers you (which it damn well should). They do this all the time, and will continue to do so. These guys will laugh in your face and I doubt anyone will give a crap. Suggestion is you lawyer up, or have a friend with a law office send them a nice letter advising them of what happened, they may suddenly be interested in "service".

**Then I read the rest. Glad you had it resolved. Those guys are a bunch of tools. I had so many problems dealing with Nissan service in the past, I won't trust them outside of warranty repair work or something.

Bucketlist2012 · 05-08-2013, 08:36 PM

For me it depends on the problem you take it in for...If you say it ticks when it idles, they should not have to do any hard acceleration..But if I take it in and say it makes this noise at 6500 RPM, I would expect them to drive it hard to listen to it...

The food though I think is a little strange....I have a 2009 with Leather and 6500 Miles...It smells brand new, and I expect it to stay that way...No fast food smells in my car..

But as far as a test drive, I personally am OK with the Mechanic testing it as long as it is the Certified Mechanic and not some Oil change rookie.

When I took My Z/28 in for major Pro Touring upgrades, the Owner who is the Head Mechanic had full permission to take out my 400HP Hot Rod to check the new Suspension and Brakes Parts. But in 30 years of Owning that car only three people have driven it other than me....All ASE Certified Mechanics...All for mechanical work...The engine bulider, the driveline specialist and now the suspension and brake specialist.

DEpointfive0 · 05-08-2013, 08:36 PM

Quote:

Originally Posted by Chuck33079

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

Haboob · 05-08-2013, 08:44 PM

Quote:

Originally Posted by Chuck33079

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

Then they had better not be doing any hard acceleration in my car. Otherwise, I'll bitch up a storm and demand compensation.

That's just how it is. There's no reason for them to ever do it without me present or with my permission, unless they're going to pay me for the wear and tear they're going to put on my car and tires.

Chuck33079 · 05-08-2013, 08:46 PM

Quote:

Originally Posted by DEpointfive0

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

Haboob · 05-08-2013, 08:51 PM

If it's someone I know, then that's a different story.

With my SRT, I personally knew the SRT tech at the local Dodge dealer and never had this issue.

But I have zero, absolutely zero trust in the Valley Nissan dealers after my search for the Z and the lies and general lack of knowledge they had, so I'm going to be even more cautious.

Hell, I don't even let my best of friends drive my car.

05-08-2013, 07:33 PM	#92 (permalink)
Ziggyman Base Member Join Date: Jan 2013 Location: North Shore Posts: 176 Drives: 11 SR Tour/Sport MT Rep Power: 12	[QUOTE=Magic Bus;2306644]Hey Ziggyman, you did this before, huh? I did valet parking for a time. I should have been tarred and feathered! Magic Bus likes this. __________________ The Dude abides!

05-08-2013, 08:13 PM	#95 (permalink)
Xplicit97 Track Member Join Date: May 2011 Location: Bremerton, WA Age: 45 Posts: 875 Drives: 2011 Nismo 370Z Rep Power: 300	I may be niaeve here and correct me if I am wrong but when you take a vehicle to be serviced isn't it implied you are giving them permission to drive the vehicle to test it? In my mind how else will you or the techs know that the problem has been resolved once said problem is "fixed"? The fact that they did a food run is unacceptable and can not be argued, but if they were infact instructed to do so the blame falls on the manager, not the techs. Sent from my SPH-L710 using Tapatalk 2 Chuck33079 likes this. __________________ [B]2011 Brilliant Silver Nismo 370Z # 0305, 15 Nismo wide body conversion, Motordyne E370/Art pipes, Stillen G3, Airlift suspension,20X10 /20X12 Avant Garde F111 forged wheels

05-08-2013, 08:36 PM	#100 (permalink)
mjg Base Member Join Date: Aug 2011 Location: nyc Posts: 243 Drives: 13' GT 500 Rep Power: 16	I had a look at this thread... honestly man, i wouldn't play games with the service department and get into a pissing match if it bothers you (which it damn well should). They do this all the time, and will continue to do so. These guys will laugh in your face and I doubt anyone will give a crap. Suggestion is you lawyer up, or have a friend with a law office send them a nice letter advising them of what happened, they may suddenly be interested in "service". *Then I read the rest. Glad you had it resolved. Those guys are a bunch of tools. I had so many problems dealing with Nissan service in the past, I won't trust them outside of warranty repair work or something. Last edited by mjg; 05-08-2013 at 08:42 PM.*

05-08-2013, 08:36 PM	#101 (permalink)
Bucketlist2012 A True Z Fanatic Join Date: Feb 2012 Location: Northern California Posts: 1,424 Drives: 370Z Touring/Sport Rep Power: 16	For me it depends on the problem you take it in for...If you say it ticks when it idles, they should not have to do any hard acceleration..But if I take it in and say it makes this noise at 6500 RPM, I would expect them to drive it hard to listen to it... The food though I think is a little strange....I have a 2009 with Leather and 6500 Miles...It smells brand new, and I expect it to stay that way...No fast food smells in my car.. But as far as a test drive, I personally am OK with the Mechanic testing it as long as it is the Certified Mechanic and not some Oil change rookie. When I took My Z/28 in for major Pro Touring upgrades, the Owner who is the Head Mechanic had full permission to take out my 400HP Hot Rod to check the new Suspension and Brakes Parts. But in 30 years of Owning that car only three people have driven it other than me....All ASE Certified Mechanics...All for mechanical work...The engine bulider, the driveline specialist and now the suspension and brake specialist. Montez likes this. __________________ 2009 Sport/Touring 370Z 1971 Z/28 with coil overs, rushforth's, willwoods, Hotchkis. 4 speed GMC Sierra1500 Last edited by Bucketlist2012; 05-08-2013 at 08:45 PM.

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05-08-2013, 07:31 PM	#91 (permalink)
Haboob A True Z Fanatic Join Date: Aug 2012 Location: Surface of the sun. Posts: 13,159 Drives: '18 GTI Autobahn DSG Rep Power: 1387	How anyone can justify a non-owner driving the car w/o permission from said owner is beyond me. Y'all's crazy if you think it was okay for them to do that. $5k beater or $40k Z, doesn't matter. I drive it, you don't unless I've given you permission. /thread

05-08-2013, 08:28 PM	#97 (permalink)
Haboob A True Z Fanatic Join Date: Aug 2012 Location: Surface of the sun. Posts: 13,159 Drives: '18 GTI Autobahn DSG Rep Power: 1387	No, I'm not giving them permission to drive my car when I take it in. If they say they need to test drive it, then I will give them permission to do so and advise them to keep it on side streets. There's no reason that they'd need to drive it for even one mile. And never any reason to "open it up" as you're saying. They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car. Why would a company even take the risk of monetary loss and/or a lawsuit (should their be an accident, damage, etc.) in doing something this?

05-08-2013, 08:51 PM	#105 (permalink)
Haboob A True Z Fanatic Join Date: Aug 2012 Location: Surface of the sun. Posts: 13,159 Drives: '18 GTI Autobahn DSG Rep Power: 1387	If it's someone I know, then that's a different story. With my SRT, I personally knew the SRT tech at the local Dodge dealer and never had this issue. But I have zero, absolutely zero trust in the Valley Nissan dealers after my search for the Z and the lies and general lack of knowledge they had, so I'm going to be even more cautious. Hell, I don't even let my best of friends drive my car.