Service Department Joy Ride

Originally Posted by Xplicit97

You guys seriously crack me up.. Dealerships have insurance to cover damage liability etc.. If you are so afraid of someone touching or "driving" your car then I suggest you do ALL your work on your own, and just chalk up the warranty as a loss. Because in all honesty you are being a bit rediculous. I expect, rather insist that they check and make sure the problem the car is there for has been corrected. If my car was not test driven I would be concerned, how they would know if the problem has been resolved. I'm a marine mechanic, and work on naval vessels. I will tell you this, all of the work that I and my co-workers do is tested to VERIFY that the problems has been resolved, and that everything functions as it should.. If you are unwilling to allow the techs to do their jobs and to verify it functions properly, then do not take it to them and waste their time, not to mention yours... I would expect that would be pretty valuable

Originally Posted by Xplicit97

If my car was not test driven I would be concerned, how they would know if the problem has been resolved.

Originally Posted by Chuck33079

Exactly. Of course, the key to this is a good dealership and a good tech. A crappy dealer letting the oil change monkey test drive the car is unacceptable.

Originally Posted by DEpointfive0

Let me guess, Baker North? I trust the Baker boys with my life, lol. If they did a burger run, I'd go in, give them $10 and say, bítch, where's mine, LOL

Originally Posted by KERMIT

That was in battle creek? Or was that in kzoo?

Originally Posted by gbrettin

It was in Battle Creek.

The Service Manager told them specifically to take the car and pick lunch up and come back. He also admitted that they drove it hard at times to replicate the issue I was having, which I did say that it happened under hard acceleration. The Service Manager took full responsibility. There was also a reason why there were two service techs in the car as well.

There appeared to be a valid response for every question. I think by me saying those key words "hard acceleration" makes a grey area where they could be pricks about the whole situation and have an easy out.

Going forward they are going to log any mile that goes on my car and why.... However, that is if and when I take my car back to them. I will most likely do the work from here on out myself.