Service Department Joy Ride

Cmike2780 · 05-08-2013, 08:40 AM

That's awesome. I've wanted to get one of those recorders for insurance purpose. A lot of crappy drivers on my commute and after my last experience at the dealership, I really don't trust leaving the car at the dealership anymore. If I bring it in for service, I'll wait and make sure to let the tech know I'm looking in as he's working on my car. It sucks, but you don't really have a choice if you need warranty work done.

Vaughanabe13 · 05-08-2013, 11:11 AM

Now I'm going to be paranoid my dealer techs are driving my car around. I was asking them about the high pitched whine I was getting, and of course it couldn't be duplicated in the shop, so the service guy said, "We'd be happy to drive it around for you and listen for the problem!" I was like HELL no. Something about the excited way he said made me think of the valet scene from Ferris Bueller.

Vichtz · 05-08-2013, 02:29 PM

This forum and DIY is the only dealership I need. **** warranty, techs, and all other manner of ingrates that may excessively pilot my car...

Ziggyman · 05-08-2013, 02:32 PM

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

Vichtz · 05-08-2013, 02:40 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

The next time you leave your baby at a hospital, go ahead and let the young 20 something nurse take it out to lunch. Hell, might as well get some shopping done while shes out. That argument is terrible.

m4a1mustang · 05-08-2013, 02:42 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

IMO, they should be fired. It's not an ethical practice to joy ride the customer's car. Road test to check that everything has been installed correctly is fine... but going out to get lunch? I'd fire them on the spot as I don't want that type of person working for me.

KaienZ34 · 05-08-2013, 02:47 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

Can I have your keys, I need to check it out for a min.

Cmike2780 · 05-08-2013, 02:48 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

F*ck that! Not his car. Period! If he cared about his job and his family so much, he shouldn't do something stupid to get himself fired. That guy/girl with the nice car worked just as hard to pay for that car. When I leave my car at a dealership, I bring it there for repairs, not to make your day less mundane.

I'm an architect. If my client let's me into thier house to take some notes and measurements, I'd sure as hell lose my job if they caught me in their hot tub....and all because some rich a-hole who can afford a nice house didn't like me naked in their backyard....just say'n.

Apoc370z · 05-08-2013, 03:29 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

Stop sayin...

Magic Bus · 05-08-2013, 03:39 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

Hey Ziggyman, you did this before, huh?

I can see your point of no malice or intent to deceive. So I'm in your camp, providing this is the 1st time these two techs did this. They should not be terminated. However a stern written warning should be issued to them saying that if this ever occurs again, termination will be swift.

In my opinion, if a road test has to be done on a car, then it should be done strictly for that purpose. The tech should also record the route, mileage, speed, quick turns, hard braking etc, everything done on that road test and results. Doing it this way will protect the dealership as well as give us (the consumer), assurance that the dealership took a professional approach in repairing our vehicle.

Ziggyman · 05-08-2013, 06:33 PM

[QUOTE=Magic Bus;2306644]Hey Ziggyman, you did this before, huh?

I did valet parking for a time.

I should have been tarred and feathered!

gbrettin · 05-08-2013, 04:21 PM

Quote:

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

My Brother is a mechanic for Battle Creek Honda. You just don't get to grab some lunch in other people's car. That's not how it works. Moreover, my car was never finished when they were getting on it. I'm pretty sure they could have tested the vehicle a number of ways.

They could have handled the situation much differently and it leaves a bitter taste. I'm not really pushing the issue with the dealership right now. I want the work completed on my car first and then hope to have a civil conversation with the owner.

To their credit, I have had excellent customer service from that particular dealer in the past... I guess you are only good as your last job.

kenchan · 05-08-2013, 04:30 PM

Quote:

Originally Posted by gbrettin

My Brother is a mechanic for Battle Creek Honda. You just don't get to grab some lunch in other people's car. That's not how it works. Moreover, my car was never finished when they were getting on it. I'm pretty sure they could have tested the vehicle a number of ways.

They could have handled the situation much differently and it leaves a bitter taste. I'm not really pushing the issue with the dealership right now. I want the work completed on my car first and then hope to have a civil conversation with the owner.

To their credit, I have had excellent customer service from that particular dealer in the past... I guess you are only good as your last job.

right on!

folks are in iggyland for a reason.

Ziggyman · 05-08-2013, 04:48 PM

Wow!

Kidnapping a baby from the hospital = test driving my Nissan that was in for service?

I'm just saying that when I was 19-20 not every decision I made was well thought out and prudent. I guess I'm the only one.

It does not make them evil but they obviously screwed up. Some overly tight shorts I think.

kenchan · 05-08-2013, 02:45 PM

yah, imaging telling the manager of the shop you're going to call up the local news station about it. they would have a field day.

05-08-2013, 08:40 AM	#1 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 29	That's awesome. I've wanted to get one of those recorders for insurance purpose. A lot of crappy drivers on my commute and after my last experience at the dealership, I really don't trust leaving the car at the dealership anymore. If I bring it in for service, I'll wait and make sure to let the tech know I'm looking in as he's working on my car. It sucks, but you don't really have a choice if you need warranty work done. 2010ZilverZ likes this. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

05-08-2013, 11:11 AM	#2 (permalink)
Vaughanabe13 Enthusiast Member Join Date: Jul 2011 Location: Iowa Posts: 387 Drives: 09 Nissan 370Z M6 Rep Power: 14	Now I'm going to be paranoid my dealer techs are driving my car around. I was asking them about the high pitched whine I was getting, and of course it couldn't be duplicated in the shop, so the service guy said, "We'd be happy to drive it around for you and listen for the problem!" I was like HELL no. Something about the excited way he said made me think of the valet scene from Ferris Bueller. KaienZ34 likes this. __________________ 2009 Nissan 370Z Touring, w/sport, 6MT, chicane yellow/black.

05-08-2013, 02:29 PM	#3 (permalink)
Vichtz Track Member Join Date: May 2012 Location: Unknown Posts: 538 Drives: PG 09 Nissan 370z Rep Power: 14	This forum and DIY is the only dealership I need. ** warranty, techs, and all other manner of ingrates that may excessively pilot my car... __________________ очень быстро ... Stillen Gen 3 CAI// Stillen CBE// B&M SS with PWJDM Shift Knob// Custom OCC// Drilled/Slotted Rotors//Halo/painted Headlights// Under-hood dress up**

05-08-2013, 02:32 PM	#4 (permalink)
Ziggyman Base Member Join Date: Jan 2013 Location: North Shore Posts: 176 Drives: 11 SR Tour/Sport MT Rep Power: 13	A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it. Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me. Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little. I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch. Just sayin... __________________ The Dude abides!

05-08-2013, 06:33 PM	#11 (permalink)
Ziggyman Base Member Join Date: Jan 2013 Location: North Shore Posts: 176 Drives: 11 SR Tour/Sport MT Rep Power: 13	[QUOTE=Magic Bus;2306644]Hey Ziggyman, you did this before, huh? I did valet parking for a time. I should have been tarred and feathered! Magic Bus likes this. __________________ The Dude abides!

05-08-2013, 04:48 PM	#14 (permalink)
Ziggyman Base Member Join Date: Jan 2013 Location: North Shore Posts: 176 Drives: 11 SR Tour/Sport MT Rep Power: 13	Wow! Kidnapping a baby from the hospital = test driving my Nissan that was in for service? I'm just saying that when I was 19-20 not every decision I made was well thought out and prudent. I guess I'm the only one. It does not make them evil but they obviously screwed up. Some overly tight shorts I think. __________________ The Dude abides!

05-08-2013, 02:45 PM	#15 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	yah, imaging telling the manager of the shop you're going to call up the local news station about it. they would have a field day. m4a1mustang likes this.

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