TERRIBLE car buying experience

street2soul

Bought a 13' Nismo from Sterling Mccall nissan.

My Nismo buying experience has a very long long history.

From get go, locating a car to purchasing was just horrifying experience.
Before I put deposit down, they were so eager to sell and checked on me constantly to see if i was interested in the vehicle.

Everything started going downhill after I put my deposit down.

Salesman that originally contacted me started ignoring all my messages, questions and emails.

They never followed up with me on any of my emails, phone calls, and voice mails. They claimed that they got my email address wrong 3 times,
I even went into the dealership to give them my correct contact information and made sure that they will follow up with the status of my car. I also had my salesman's personal cellphone number that he originally used to contact me.

Anyways part of the deal was for sterling to install a backup camera and homelink mirror when the car arrives and prior to the purchase. I get Vin Number on February 5th, and they assured me that they will order the camera since now VIN number is available.

I check back with salesmen and sales manager on February 22nd. They told me that they haven't ordered the part yet, and that they will order it on that day.
Then I asked, "if you order it today, it won't be here until my car arrives?" Respond that i get is "we'll see, hopefully it will arrive." Not even a slightest apology. Sure enough, when I got my car on 26th, part didn't come in.

Couple days later, i get a call saying, "bring the car to the dealership on saturday 9AM, the part is here for you. We will install it on that day and you can drive it home by noon."

I bring the car back on Saturday morning, and waited until noon. I check with my guy, and he tell me that it will be done by 4PM since service dept is pretty packed.
I stayed past 4, all of my family members starving to death, and still no follow ups during the wait.
Asked the service department about my car, and they told me all the technicians have left at 4, come back on monday.

This is when I flip out and call them out on their unprofessional work practice and their poor communication.
Sterling gave me a loaner rogue to take it home during the weekend and told me they will install a window tinting for free for the inconvenience.

I come back on Monday and pick it up. I inspect the car and drive it home. but during the commute back home, I notice that the rearview mirror is loose and shaky. I call them back and they told me I must be going crazy and being far too OCD. But, if you really want us to check it out, bring it back. I told them I will bring it back on Tuesday March 12, since my schedule is pretty darn packed for the whole week.

Later on the week, Driver side tint started peeling. I haven't rolled down the windows for 5 full days.

I also realize that the panel under the steering wheel is misaligned and doesn't fit flush.. I suspect that they didn't install the panels back in correctly after stripping them off for mirror install.


I text the salesman back and was quite upset about the fact that they keep shatting on my brand new car, and he replied, "you're acting like a child now. All you have to do is bring back the car and why must you blame me?"

I was lost for words. I expected at least an apology, but rather treated me like a spoiled child. I insisted that I will report this entire situation to the general manager and nissan headquarters, and thats when he decided to stop replying to my text.


I am really sick and tired of dealing with their bullcrap and I just cannot afford to waste any more of my energy and time on their service..

Is it possible to take it to another dealership to fix these problems under warranty?
I have much closer dealership located around where I live, and would like to fix my car right rather than to make Sterling work on it and receive more headaches...

I apologize for the long write-ups, but any inputs will be appreciated

FairladyZ

Go to another dealer you have warranty


They apparently don't give a **** with what they are doing

street2soul

I would love to go to another dealership. I really hope they don't push me back out to sterling to get it fixed, because these were done by sterling.

mick

that kinda ruining the fun in getting a new car.
when I bought my 2010 370z nismo, one of the panels was loose too. they removed it to install the alarm and damaged it. I made an appointment to get it fixed. I got there and they told me they would have to order a new panel to replace that one. The second trip to the dealer, they fixed it.

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isayimandrew

man thats just sad... i hate people like that. Good luck getting everything fixed

FairladyZ

you know i had a bad experience with my dealer too.

I was nit picking at little things, when they would return the car to me.

The whole time they apologized.

They even damaged my anniversary wheel and replaced the whole thing and gave me a whole new one. Those things aren't cheap, but to keep me happy they did it.

That is what you call a dealer.

Drex

take it to another dealership, im sure they would like to earn your business for other work on the car

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mick

when nissan sent you the survey, give that dealer all zeros and explain why they deserve those scores

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2013 Chevy Camaro 2SS LS3
2013 Subaru WRX Limited Sedan
2013 VW Beetle 2.5L

Apoc370z

Is it just me or most of the bad repped dealerships are located in Texas?

Jasonle

sorry for your bad experience! Like everyone says.. take it to another dealership. Far as the window tinting...I had the same problem where it peeled in that corner but I just brought it back to the guy that did it and he fixed it. hopefully you can get it all fixed at a different dealership

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2009 Nissan 370z/2003 Honda Soccer Van
Shineauto Amuse Body Kit/UAM Fenders/Bc Br Coilovers/Topspeed Exhaust/Racing Hart Wheels and More My Sexy Beast

DEpointfive0

LMAO!!!

Hey, we have A LOT of shítty ones, but some amazing ones too!!!
And Simota's experience, that was a fluke, I feel bad for him and now have a slight hatred for Baker Tuning, but the service I got from Baker South/Baker North (AKA Baker Tuning) was fücking amazing
If I moved back to TX, I'd still take my car there no questions asked or question about service in my mind, LOL!!!

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danegrey

Sorry to hear about your experience, but I had a similar one with Jeff Schmitt Nissan in Dayton OH, my mistake, I should have walked away, and service afterward was, similar to yours.

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Lots of Changes
the Z needs to be driven and driven hard for the car lives for it

FriedRicr

i hate people like this, scums seriously! i would've just walked away and took my business elsewhere...

PDiddy

Bankson Nissan off 635 is bad too, sales and service department!

TheGreatOne

Thats a shame man, sorry to hear they ruined that "new car" buying experience for you. Seems like that dealership just cares about the sale...

I changed dealerships only because the one I found my Z at was far, the place closer to me is amazing. They love it when I show up and their techs love my car, they even added me on Facebook lol.

They have missed a deadline once or twice but were very apologetic...find a dealer who cares!

Hope you get to enjoy your Nismo soon

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2008 E60 M5 - SOLD
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