Damn Dealership! bad experience

cossie1600 · 07-15-2009, 06:26 PM

It's Nissan, they treat everyone like they owe them. Their customer service is non-existence

Forrest · 07-15-2009, 07:34 PM

Quote:

Originally Posted by Modshack

Ummmmm...He should be glad his dealer QC'd the work. Too many don't and you won't find out until you've dumped 5 qts of oil on the road 2 miles from the dealership.. Gimme a break!

quality control is whether you got 5 quarts is counting your empty oil containers.

I understand certain things would require driving but not a normal oil change.

Modshack · 07-15-2009, 07:37 PM

Quote:

Originally Posted by Forrest

quality control is whether you got 5 quarts is counting your empty oil containers.

I understand certain things would require driving but not a normal oil change.

Depends on how competent (or incompetent) the oil changers are...

OnCallZ · 07-15-2009, 07:50 PM

You should have spoke up, no reason to get the temp up to 220 + 3 miles, like someone else mentioned - the only test that was needed - was to turn the car on and make sure there were no oil leaks, that's it. Three miles may not seem like much, but our rear tires aren't exactly cheap to replace, who knows what they did with your car - a quick burnout, maybe a little parking lot drift etc...

I had a similar experience at the bmw dealership a few years back, brought my 645ci for maintenance and I made sure to record the mileage, got the car back with 11 miles, engine bay with oil spills and to top it all off a small chip on the windshield. Long story short I went all the way to the top with that incident. /rant

37Z · 07-15-2009, 07:54 PM

Quote:

Originally Posted by Modshack

You got exactly what you paid for. Want a different outcome? Do it yourself..

My dealer also gave me free oil changes for life. It is highly unlikely that he'll ever see me on his doorstep to collect..

+1.

Yep; numeous times I "have been there, done that" with many new car promos/sales incentives.

My free oil change took 3 hours with a appointment!!! Additionally, they could not service the warrently issues (creaking drivers seat, rear axle rubbing noise) that I made the appointment for!! I took it to another Nissan dealer that day and they fixed the rear axle rubbing noise... Rear axle noise was due to rust between the rear axle bearings and the brake housing. I guess my Z was on the slow boat from Japan plus it sat outside and the Nissan dealership for approx. 2 months prior to purchase that I was aware of.

The driver seat creaking is noted awaiting (hopefully) Nissan TSB (Nissan is aware of it). Thus, if your seats creak while cornering, contact your local Nissan dealership to add your Z to the list).

westpak · 07-15-2009, 08:17 PM

wow I would have gone apeshit for sure, if this is Royal Palm Nissan I understand

KillerBee370 · 07-15-2009, 08:23 PM

1. Road test for an oil change? WTF?
2. OP.. grow a pair

You, my friend are extremely passive. Next time, handle that sh!t right quick.
3. This is NOT what he paid for... proper service is expected no matter the circumstance. It ain't EZ Lube. (EZ Lube doesn't do road tests either btw)

ssqpolo · 07-15-2009, 08:24 PM

i will do it myself soon enough, but for right now i have the service plan that includes 8 oil changes + 1 set of tires n brake pads from nissan. and going to a nissan dealership should be the proper thing to do for servicing your car. I should have brought it to the manager's attention immediately, but even he is a ****. i have bought two cars from him now, and well he's a ****. However, the next day (tomorrow) i always get a phone call to ask how the experience was. i will definitely bring it to their attention. not much to do. like i said, i was not super pissed, just upset. ALSO, i did bring to attnetion the fact that my tach stuck at 3k rpms sometimes, so they were fully aware. but hey, maybe thats why they took it for the drive, not that they needed to, but im trying to give them the benefit of the doubt now that i have cooled down.
As far as them treating me like a king for buying the GTR...they dont lol. Typically I have had great experiences at this dealership (- the sales manager and this one particular service) so I do not want to put them on blast. but self-done oil changes will be coming soon! thanks for all the input.
one last thing gator: ya i know waht the temps are like here in FL. sitting for an hr dramatically lowers the oil temps. and even so, i dropped it off at 170 (after driving for about 15 mins). so the oil temps shouldnt have been above that. 220 means driving hard.
and as far as getting what i paid for, well i said free, but technically it was packaged with my car, so I did actually pay properly for the service. this is no excuse.

^^+1. wtf was my "appointment" for?

OnCallZ · 07-15-2009, 08:30 PM

Well even if you did bring the car with 170F oil they usually wait for the car to cool down and then go and change the oil.

SpawnAeroJohn · 07-15-2009, 08:33 PM

Why would they test drive something they have driven probobly dozens of times before? Its like test driving your moms car for the fun of it.

ssqpolo · 07-15-2009, 10:39 PM

^^ i know right. they still have the same 10 Zs sitting in the lot since forever. so i didnt think it was super cool to drive my Z around. maybe they like the sound of my test pipes lol. if it was the GTR, i could understand why they would want to drive it. when i pulled in for the 1k POS, every mechanic came out to gawk at it. (If i saw more than a mile on that car...i would have flipped a sh**).

07-15-2009, 08:17 PM	#21 (permalink)
westpak Enthusiast Member Join Date: Mar 2009 Location: Lake Worth, FL Posts: 405 Drives: 2003 350Z DB Rep Power: 16	wow I would have gone apeshit for sure, if this is Royal Palm Nissan I understand __________________ 03 350Z 587 RWHP - May 2009 Dsport Feature

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07-15-2009, 06:26 PM	#16 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 30	It's Nissan, they treat everyone like they owe them. Their customer service is non-existence

07-15-2009, 07:50 PM	#19 (permalink)
OnCallZ Base Member Join Date: Jan 2009 Location: Florida Posts: 108 Drives: g37 Rep Power: 16	You should have spoke up, no reason to get the temp up to 220 + 3 miles, like someone else mentioned - the only test that was needed - was to turn the car on and make sure there were no oil leaks, that's it. Three miles may not seem like much, but our rear tires aren't exactly cheap to replace, who knows what they did with your car - a quick burnout, maybe a little parking lot drift etc... I had a similar experience at the bmw dealership a few years back, brought my 645ci for maintenance and I made sure to record the mileage, got the car back with 11 miles, engine bay with oil spills and to top it all off a small chip on the windshield. Long story short I went all the way to the top with that incident. /rant

07-15-2009, 08:23 PM	#22 (permalink)
KillerBee370 A True Z Fanatic Join Date: Mar 2009 Location: So Cal baby! Age: 51 Posts: 5,964 Drives: with passion Rep Power: 321	1. Road test for an oil change? WTF? 2. OP.. grow a pair You, my friend are extremely passive. Next time, handle that sh!t right quick. 3. This is NOT what he paid for... proper service is expected no matter the circumstance. It ain't EZ Lube. (EZ Lube doesn't do road tests either btw)

07-15-2009, 08:24 PM	#23 (permalink)
ssqpolo Track Member Join Date: Jan 2009 Location: Florida Posts: 882 Drives: '12 Black Nismo Rep Power: 267	i will do it myself soon enough, but for right now i have the service plan that includes 8 oil changes + 1 set of tires n brake pads from nissan. and going to a nissan dealership should be the proper thing to do for servicing your car. I should have brought it to the manager's attention immediately, but even he is a **. i have bought two cars from him now, and well he's a **. However, the next day (tomorrow) i always get a phone call to ask how the experience was. i will definitely bring it to their attention. not much to do. like i said, i was not super pissed, just upset. ALSO, i did bring to attnetion the fact that my tach stuck at 3k rpms sometimes, so they were fully aware. but hey, maybe thats why they took it for the drive, not that they needed to, but im trying to give them the benefit of the doubt now that i have cooled down. As far as them treating me like a king for buying the GTR...they dont lol. Typically I have had great experiences at this dealership (- the sales manager and this one particular service) so I do not want to put them on blast. but self-done oil changes will be coming soon! thanks for all the input. one last thing gator: ya i know waht the temps are like here in FL. sitting for an hr dramatically lowers the oil temps. and even so, i dropped it off at 170 (after driving for about 15 mins). so the oil temps shouldnt have been above that. 220 means driving hard. and as far as getting what i paid for, well i said free, but technically it was packaged with my car, so I did actually pay properly for the service. this is no excuse. ^^+1. wtf was my "appointment" for?

07-15-2009, 08:30 PM	#24 (permalink)
OnCallZ Base Member Join Date: Jan 2009 Location: Florida Posts: 108 Drives: g37 Rep Power: 16	Well even if you did bring the car with 170F oil they usually wait for the car to cool down and then go and change the oil.

07-15-2009, 08:33 PM	#25 (permalink)
SpawnAeroJohn NOT A CURRENT VENDOR Join Date: Jun 2009 Location: Chicago Posts: 609 Drives: you Rep Power: 17	Why would they test drive something they have driven probobly dozens of times before? Its like test driving your moms car for the fun of it.

07-15-2009, 10:39 PM	#26 (permalink)
ssqpolo Track Member Join Date: Jan 2009 Location: Florida Posts: 882 Drives: '12 Black Nismo Rep Power: 267	^^ i know right. they still have the same 10 Zs sitting in the lot since forever. so i didnt think it was super cool to drive my Z around. maybe they like the sound of my test pipes lol. if it was the GTR, i could understand why they would want to drive it. when i pulled in for the 1k POS, every mechanic came out to gawk at it. (If i saw more than a mile on that car...i would have flipped a sh**).