ATTENTION!! 2009-2010 owners with steering lock/wont start issues

Stearnsy

Update: I went to the dealership to retreive the car after work today (I work 7PM-7AM for now) as the service rep had called me at 3PM the previous day to advise that the car was repaired and ready to be picked up.

I was met at the door with a, "Mr. Stearns, I was about to call you! I think I may have just saved you $100!"

At this point I'm thinking, "yeah, here comes the typical dealer ********."

He tells me that while they were fixing the SLU, they somehow fried the driver door window motor and asked if I "had a few minutes while they checked it out."

Sure, after working all night I had a "few minutes," so I had a seat in the waiting room.

45 minutes later the service rep is nudging me awake (I had fallen asleep) in the waiting room, people sitting all around me probably wondering what the hell was going on, only to tell me that I was "in luck" and that they "had the part and could fix it in an hour or two."

Needless to say, I told him I don't have time for his **** and to call me when the car was truly repaired and ready to go.

What's more upsetting to me is how he told me he "saved me $100." I assume he is referencing the $100 deductible I would have paid to have the window motor replaced. I think what he really meant to say is "Mr. Stearns, I saved my own life by discovering we ruined your window motor as I know that had you discovered this after leaving the dealership on this dreadfully rainy day, you surely would have crashed your car right into our showroom and dutifully decapitated me."

I hate the dealer!

Mus1cg1rl

I will know tomorrow if my issue is the steering lock failure. Mine was in its cozy, warm garage last Friday and when I went to start it up - no go. Glad I was home and not stranded at a grocery store parking lot! I had never head about this steering lock issue until I started doing research on it. Boy was I educated! Armed with all the information I've read on this forum and others, I called the dealership first and conveyed my suspicions. The service rep thought it might be my battery, but this proved not the case. I called Nissan Consumer Affairs yesterday, was issued a case number and got a call back from them this morning. Once I get a diagnosis from the dealer, we will go to the next step. I also have a Quality-Guard Plus Supreme service contract that is in effect until 72,000 miles (I'm at 52,000) and the CA rep told me the dealer would have to let me know if the steering lock issue is covered. If it isn't, I plan to raise holy hell! The flatbed tow truck comes tomorrow morning at 8:00. I'll post an update.

Zbrah

That's how to do it!

Faith

I did the exact same thing, got a case #, they said they'ld call within 24 hours, that was Monday Morning, I tried and tried to reach them after Tuesday, finally got a hold of them Friday, it was a no go. Only reason, my vin wasn't on the list. WTF. So I saved the old part... I really hope you have better luck!!!