ATTENTION!! 2009-2010 owners with steering lock/wont start issues

gbrettin · 03-11-2013, 04:21 PM

My steering lock failed a few days ago. Nissan replaced my steering lock today and told me it was done under a recall. I can take a look at my dealer receipt later if any one is interested.

lylecrocodile · 03-11-2013, 11:01 PM

I had my steering lock replaced last week to the tune of $1200. I contacted Nissan on both Facebook and Twitter, they initiated a case number and after a few days of phone tag, this morning I got a call that my reimbursement was denied because the car was out of warranty (2010 Z, 41K miles).
I went back on Twitter and Facebook and complained and called Nissan Consumer Affairs. I was put on hold, then was told someone would call me. A woman from the "Executive Team" called me and said that there was a misunderstanding, the part is now under recall and that Nissan will FULLY REIMBURSE ME.

R0bDC · 03-11-2013, 11:08 PM

Quote:

Originally Posted by lylecrocodile

I had my steering lock replaced last week to the tune of $1200. I contacted Nissan on both Facebook and Twitter, they initiated a case number and after a few days of phone tag, this morning I got a call that my reimbursement was denied because the car was out of warranty (2010 Z, 41K miles).
I went back on Twitter and Facebook and complained and called Nissan Consumer Affairs. I was put on hold, then was told someone would call me. A woman from the "Executive Team" called me and said that there was a misunderstanding, the part is now under recall and that Nissan will FULLY REIMBURSE ME.

Z Stig · 03-12-2013, 01:33 PM

Nissan announce a recall notice for the issue with the steering wheel lock.
"Recall #: P3208 09-11 370Z & GTR Steering Lock 10 Nissan" The recall will be completed at no charge to you (unless you are like me and had to have my '10 370Z SPT 6MT towed and repaired when it would not start). They also have a reimbursement policy for this recall. You have to provide the Nissan Repair Order and proof of payment. Call 1-800- NISSAN 1 to get a case number for either the recall or reimbursement. Good Luck!

KeyboardDevil · 03-13-2013, 11:04 PM

Got a phone call today, they are reimbursing me as well!!

b15 · 03-14-2013, 09:39 AM

Man I was just at the dealer the day this TSB came out. If only I went in this week I could've knocked two things out with one visit. Good read though- I will be pulling the fuse this weekend. Even though mines a late 2010 build and under warranty- I think it's better safe than sorry. Plus if Nissan didn't see a need for the 2012s to have it, I don't see a reason why mine does either.

Somberlaine · 03-16-2013, 03:39 PM

I got a recall notice in the mail today.

mayday813 · 03-17-2013, 09:30 AM

What does the dealer do to correct the problem under the recall?

DEpointfive0 · 03-17-2013, 09:37 AM

Quote:

Originally Posted by mayday813

What does the dealer do to correct the problem under the recall?

Put a newer steering lock mechanism in

USMCASA · 03-17-2013, 06:31 PM

i'm calling them tomorrow. i have my invoice and receipt. is that all i need for reimbursement?

DEpointfive0 · 03-17-2013, 07:32 PM

Quote:

Originally Posted by USMCASA

i'm calling them tomorrow. i have my invoice and receipt. is that all i need for reimbursement?

Yessir, that should be it!

Question is... Did you replace it yourself?
I know a few people did, and reading through what they issued, you'd be SOL if you did it that way

ZForce · 03-17-2013, 08:12 PM

Here is the letter received in the mail.

mayday813 · 03-17-2013, 09:12 PM

Quote:

Originally Posted by DEpointfive0

Put a newer steering lock mechanism in

What version of the steering lock does the dealer install?

USMCASA · 03-18-2013, 07:10 AM

Quote:

Originally Posted by DEpointfive0

Yessir, that should be it!

Question is... Did you replace it yourself?
I know a few people did, and reading through what they issued, you'd be SOL if you did it that way

nope dealer did mine. all $1300 bucks

USMCASA · 03-18-2013, 07:11 AM

another question. should this happen again after i've already had mine replaced and its well out of warranty, will they cover it?

03-11-2013, 04:21 PM	#181 (permalink)
gbrettin A True Z Fanatic Join Date: Oct 2010 Location: Portage, MI Posts: 2,284 Drives: Tricycle Rep Power: 589151	My steering lock failed a few days ago. Nissan replaced my steering lock today and told me it was done under a recall. I can take a look at my dealer receipt later if any one is interested. dany68 likes this.

03-11-2013, 11:01 PM	#182 (permalink)
lylecrocodile Base Member Join Date: Mar 2013 Location: Southern California Posts: 3 Drives: Nissan 370Z Roadster Rep Power: 12	I had my steering lock replaced last week to the tune of $1200. I contacted Nissan on both Facebook and Twitter, they initiated a case number and after a few days of phone tag, this morning I got a call that my reimbursement was denied because the car was out of warranty (2010 Z, 41K miles). I went back on Twitter and Facebook and complained and called Nissan Consumer Affairs. I was put on hold, then was told someone would call me. A woman from the "Executive Team" called me and said that there was a misunderstanding, the part is now under recall and that Nissan will FULLY REIMBURSE ME. dany68, DCspartan09 and R0bDC like this.

03-12-2013, 01:33 PM	#184 (permalink)
Z Stig Track Member Join Date: Mar 2010 Location: Brambleton, VA Posts: 917 Drives: SOLD: '10 370Z BC M6 Rep Power: 16	Recall Announced for Steering Wheel Lock Issue Nissan announce a recall notice for the issue with the steering wheel lock. "Recall #: P3208 09-11 370Z & GTR Steering Lock 10 Nissan" The recall will be completed at no charge to you (unless you are like me and had to have my '10 370Z SPT 6MT towed and repaired when it would not start). They also have a reimbursement policy for this recall. You have to provide the Nissan Repair Order and proof of payment. Call 1-800- NISSAN 1 to get a case number for either the recall or reimbursement. Good Luck!

03-13-2013, 11:04 PM	#185 (permalink)
KeyboardDevil Base Member Join Date: Feb 2011 Location: South Florida Age: 48 Posts: 26 Drives: 09 Touring black 6sp Rep Power: 14	Got a phone call today, they are reimbursing me as well!! __________________ // Frank // I am the KeyboardDevil // I write the greatest blog EVER

03-17-2013, 08:12 PM	#192 (permalink)
ZForce A True Z Fanatic Join Date: Jul 2009 Location: Roseville, CA Posts: 2,359 Drives: 09 370Z Tour + Sport Rep Power: 21	The campaign letter Here is the letter received in the mail.

03-14-2013, 09:39 AM	#186 (permalink)
b15 A True Z Fanatic Join Date: Feb 2010 Location: Chicago Posts: 3,229 Drives: 4drz Rep Power: 36571	Man I was just at the dealer the day this TSB came out. If only I went in this week I could've knocked two things out with one visit. Good read though- I will be pulling the fuse this weekend. Even though mines a late 2010 build and under warranty- I think it's better safe than sorry. Plus if Nissan didn't see a need for the 2012s to have it, I don't see a reason why mine does either.

03-16-2013, 03:39 PM	#187 (permalink)
Somberlaine Base Member Join Date: Apr 2011 Location: Fairfax, VA Posts: 242 Drives: 2016 Golf R Rep Power: 14	I got a recall notice in the mail today.

03-17-2013, 09:30 AM	#188 (permalink)
mayday813 Base Member Join Date: Dec 2010 Location: Iowa Posts: 143 Drives: 11 370Z spt tour 6mt Rep Power: 14	What does the dealer do to correct the problem under the recall?

03-17-2013, 06:31 PM	#190 (permalink)
USMCASA A True Z Fanatic Join Date: Nov 2009 Location: NC Posts: 1,152 Drives: 09 370z CY M6 Rep Power: 18	i'm calling them tomorrow. i have my invoice and receipt. is that all i need for reimbursement?

03-18-2013, 07:11 AM	#195 (permalink)
USMCASA A True Z Fanatic Join Date: Nov 2009 Location: NC Posts: 1,152 Drives: 09 370z CY M6 Rep Power: 18	another question. should this happen again after i've already had mine replaced and its well out of warranty, will they cover it?

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