CSC failure covered under warranty?

Wiggins3377 · 09-06-2013, 02:13 PM

Quote:

Originally Posted by 1st

Whats the word?

Zip... I've called Melissa Plant at Corporate several times everyday. All I get is her answering machine. Yesterday I got a call from someone else and they said she would call today, nothing!

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1st · 09-16-2013, 12:45 PM

Any Updates On Your Situation?

Wiggins3377 · 09-16-2013, 01:14 PM

Well I picked my car up Friday and forked over $1,400. I still haven't received a call from Nissan however I was told by the dealer they called them after I left and they would reimburse me. That said on my way home from Columbus my car would stutter during acceleration. So now I may have to take it to another dealer

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blackcherry20 · 09-16-2013, 02:28 PM

Quote:

Originally Posted by Wiggins3377

Well I picked my car up Friday and forked over $1,400. I still haven't received a call from Nissan however I was told by the dealer they called them after I left and they would reimburse me. That said on my way home from Columbus my car would stutter during acceleration. So now I may have to take it to another dealer

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I hope you are keeping a log of all the calls and peoples names that you are talking to. persistence is the name of this game. 1400 bucks will pay for another mod.

Wiggins3377 · 09-16-2013, 04:07 PM

Quote:

Originally Posted by blackcherry20

I hope you are keeping a log of all the calls and peoples names that you are talking to. persistence is the name of this game. 1400 bucks will pay for another mod.

Well Melissa has 10+ messages on her phone from me. Unfortunately I'm in Chicago for work today, so I didn't have time to call, or she'd have 12+

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MrAurora · 09-17-2013, 10:09 AM

Wow. Sorry to hear this experiance you are having. How can people have such different experiances with the same company ? The whole auto industry is still circa 1950. You still have to haggle on pricing when buying so they can screw you as good as possible, the dealers all get to make thier own decisions and vary widely even if they are a mile apart, etc. its rediculous. What else works like this besides buying furniture ? Nothing that i can think of....

Wiggins3377 · 09-24-2013, 08:13 PM

Well the car died on me again on Saturday... I had it towed to a Cincinnati dealer they took a look at it yesterday and think the last place didn't install the CSC properly and potentially missed a grounding wire or the cam and crank sensor wasn't properly reinstalled. Now they have to pull the tranny again. Worst part is they won't start anything until I either pay them or the Columbus dealer pays them... So I started yet another claim with Nissan NA. The good news is this dealer is willing to help me and tell Nissan the other dealer f**ked up.

Oh I forgot the best part, I still haven't received a call from Melissa Plant on my CSC claim!! When I called the 1800nissan1 number today for my new case I asked about the old one and the computer shows she's tried to call me... It's laughable!!! Needless to say Melissa received two more rather heated messages today.

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1st · 09-25-2013, 11:24 AM

I still haven't received a call from Melissa Plant on my CSC claim!!

God what a 6unt!

Upsetting I tell ya.

Dang man just give it time. There has to be light at the end of the tunnel.

Wiggins3377 · 09-26-2013, 12:33 PM

Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it.

So on Monday the local dealer suggested i make a new case with Nissan NA so I can try to get them to cover it based on faulty installation. Turns out this may have been the best remedy to my problems. They combined my two cases and have someone new looking into both (accourding to the Nissan computers Melissa has tried calling me several times over the past few weeks... BS!!). At first this new person said they would reimburse me for 50% of the CSC repair... i told them no, given ive had terrible service from Melissa and ive now been without my Z for over a month because of them.

In short, the fight continues but instead of $1400 we are up to $2700. Awesome!

blackcherry20 · 09-26-2013, 12:34 PM

Quote:

Originally Posted by Wiggins3377

Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it.

So on Monday the local dealer suggested i make a new case with Nissan NA so I can try to get them to cover it based on faulty installation. Turns out this may have been the best remedy to my problems. They combined my two cases and have someone new looking into both (accourding to the Nissan computers Melissa has tried calling me several times over the past few weeks... BS!!). At first this new person said they would reimburse me for 50% of the CSC repair... i told them no, given ive had terrible service from Melissa and ive now been without my Z for over a month because of them.

In short, the fight continues but instead of $1400 we are up to $2700. Awesome!

ah man....sigh.

Chuck33079 · 09-26-2013, 12:44 PM

Quote:

Originally Posted by Wiggins3377

They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it.

How in the world would there even be a question if they would cover it? They broke it.

Wiggins3377 · 09-26-2013, 01:26 PM

Quote:

Originally Posted by Chuck33079

How in the world would there even be a question if they would cover it? They broke it.

thats a great question...

L33T Z34 · 09-26-2013, 09:45 PM

Quote:

Originally Posted by Wiggins3377

Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly...

284B7-1BN0A = Intelligent Power Distribution Module, Engine Room (IPDM, ER)
It's ~$500 part.
Now the real question...how does this part fail after a trans install unless you're a totally incompetant tek

MrAurora · 09-27-2013, 05:44 AM

Quote:

Originally Posted by L33T Z34

284B7-1BN0A = Intelligent Power Distribution Module, Engine Room (IPDM, ER)
It's ~$500 part.
Now the real question...how does this part fail after a trans install unless you're a totally incompetant tek

I was thinking the exact same thing. I held the bad csc in my hand and i do not recellect any wires. Its a mechanical part. The one thing i did notice was that my radio security was locked and my presets were all gone so i adsumed that the pulled the battery cables - but also assumes that just standard protocal. The only thing i dont know for sure is what the have to disconnect/remove to get at the csc - maybe there is electrical stuff in the way of the transmission that has to get yanked to get the bell open.

I also dont know why they would replace the entire transmission for a csc ?!?! That makes no sense either. Its a 6 ounce plastic part.

Those mentioning being threatened about clutch replacement, i was threatened too. Didnt bother me none tho because i knew it was fine. i think thats standard and pretty understandable actually. There are alot of dipshits out there who have no business driving a stick. If I sold someone a car i wouldnt warranty the clutch either. A real dummy can kill a brand new clutch in an afternoon. My brother sold a wrx to a kid who learned to drive stick on the way home from buying the car ! He asked for tips so he could get it home an hour and a half away. He killed it by the time he got home.... Haha. I love stories like that. Dumb bastards...

Wiggins3377 · 09-26-2013, 02:47 PM

Another update. Just got off the phone with Luz at Nissan NA. They want me to have my car towed back to Columbus (on my own dime) and even then there's no guarantee they'll cover the new repairs... Absolutely crazy!!!

Talk about a sure fire way to lose customer loyalty.

09-16-2013, 01:14 PM	#3 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 77	Well I picked my car up Friday and forked over $1,400. I still haven't received a call from Nissan however I was told by the dealer they called them after I left and they would reimburse me. That said on my way home from Columbus my car would stutter during acceleration. So now I may have to take it to another dealer Sent from my iPhone using Tapatalk __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-24-2013, 08:13 PM	#7 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 77	Well the car died on me again on Saturday... I had it towed to a Cincinnati dealer they took a look at it yesterday and think the last place didn't install the CSC properly and potentially missed a grounding wire or the cam and crank sensor wasn't properly reinstalled. Now they have to pull the tranny again. Worst part is they won't start anything until I either pay them or the Columbus dealer pays them... So I started yet another claim with Nissan NA. The good news is this dealer is willing to help me and tell Nissan the other dealer f**ked up. Oh I forgot the best part, I still haven't received a call from Melissa Plant on my CSC claim!! When I called the 1800nissan1 number today for my new case I asked about the old one and the computer shows she's tried to call me... It's laughable!!! Needless to say Melissa received two more rather heated messages today. Sent from my iPhone using Tapatalk - now Free __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 12:33 PM	#9 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 77	Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it. So on Monday the local dealer suggested i make a new case with Nissan NA so I can try to get them to cover it based on faulty installation. Turns out this may have been the best remedy to my problems. They combined my two cases and have someone new looking into both (accourding to the Nissan computers Melissa has tried calling me several times over the past few weeks... BS!!). At first this new person said they would reimburse me for 50% of the CSC repair... i told them no, given ive had terrible service from Melissa and ive now been without my Z for over a month because of them. In short, the fight continues but instead of $1400 we are up to $2700. Awesome! __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 02:47 PM	#15 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 77	Another update. Just got off the phone with Luz at Nissan NA. They want me to have my car towed back to Columbus (on my own dime) and even then there's no guarantee they'll cover the new repairs... Absolutely crazy!!! Talk about a sure fire way to lose customer loyalty. __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

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09-16-2013, 12:45 PM	#2 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,710 Drives: Platinum Z Rep Power: 1616	Any Updates On Your Situation?

09-17-2013, 10:09 AM	#6 (permalink)
MrAurora Base Member Join Date: Jul 2009 Location: Ct Posts: 46 Drives: 09 Nismo 370z PW M6 Rep Power: 16	Wow. Sorry to hear this experiance you are having. How can people have such different experiances with the same company ? The whole auto industry is still circa 1950. You still have to haggle on pricing when buying so they can screw you as good as possible, the dealers all get to make thier own decisions and vary widely even if they are a mile apart, etc. its rediculous. What else works like this besides buying furniture ? Nothing that i can think of....

09-25-2013, 11:24 AM	#8 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,710 Drives: Platinum Z Rep Power: 1616	I still haven't received a call from Melissa Plant on my CSC claim!! God what a 6unt! Upsetting I tell ya. Dang man just give it time. There has to be light at the end of the tunnel.