Am I Being Too Picky??

Educ8r · 06-29-2009, 01:15 PM

I can assure you that is the norm.

Quote:

Originally Posted by Lloydy

OK, the 370 is only my second car since I moved here from the UK, so I don't have much of a point of reference.
My last car (2007 VW GTI), I took back to the dealers for servicing and oil changes etc, and each time I took it there, my car was cleaned inside and out, the seat was never moved and the radio was never touched, in fact it was always turned off. So I think to myself this must be how it's done over here (compared to the UK, fantastic)
So when I take my 370 to the Nissan dealers for its first oil change, and considering the car is worth twice as much as the GTI, I'm sure I'll get at the very least the same level of service there.
The car was booked in at 11am I pulled up and got out, I stood there for 5 mins with various people looking at me and saying nothing. Then finally someone asks if they can help me, give my keys and sign the service sheet. The car is ready within 30 mins and I get the keys back.
When I got back into the car, it was still dirty, it was open, and the seat had been moved almost as far forward as it could be, the radio was blaring some station I never listened too and the filthy carpet protector was still in there too.
Now was the VW experience normal, or was the Nissan one? If the Nissan was normal, I'll just lower my expectations again.

SiXK · 06-29-2009, 02:19 PM

It does depend on the dealer, but don't set out hunting for a Nissan dealer that goes that extra mile, you may very well be 80 years old before you find one.

I always make them go around the car and verify no scratches, scuffs etc... before I let them take the car. The dealer I use - Reed Motors in Orlando - is actually pretty good about it, but thats the service writer, who knows how its treated behind closed doors. But at least we agree on its condition before they take it.

They aren't going to (hahahaha) clean it out or wash it, so I don't have to worry about that. I am glad they don't attempt those things honestly.

I say lower your expectations and do as much stuff (oil changes, etc) as you are comfortable and/or don't mind doing yourself.

06-29-2009, 02:19 PM	#2 (permalink)
SiXK Enthusiast Member Join Date: Jan 2009 Location: Orlando Posts: 352 Drives: 09 370Z / 91 300ZXTT Rep Power: 186	It does depend on the dealer, but don't set out hunting for a Nissan dealer that goes that extra mile, you may very well be 80 years old before you find one. I always make them go around the car and verify no scratches, scuffs etc... before I let them take the car. The dealer I use - Reed Motors in Orlando - is actually pretty good about it, but thats the service writer, who knows how its treated behind closed doors. But at least we agree on its condition before they take it. They aren't going to (hahahaha) clean it out or wash it, so I don't have to worry about that. I am glad they don't attempt those things honestly. I say lower your expectations and do as much stuff (oil changes, etc) as you are comfortable and/or don't mind doing yourself. __________________ Magnetic Black 2009 370Z / Pearl Yellow 1991 300ZXTT