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took my Z to fix the soft top. it's scrapping the painted tonneau. the service advisor asked his manager to get approval to touch up the chip + adding clear protection film to prevent future damages. I didn't buy the car from that dealer, but that was something beyond what they needed to do. I really appreciated their work but the "tip" thing never came across my mind at that time.
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No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.
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Maybe if I drove a Bugatti...
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We get a lot of donunts and baked goods, not all service depts are created equal. We bend over backwards for our customers...its our owners way and philosophy, and 90% of people that fight with me is because they do not want to pay when its not warranty...Yesterday I ate a $350 bill because a lady refused to pay, the dead mouse causing the odor in her evaporator box that filled up the blower motor with the dog food from her garage, who has never had mice in her garage in 10+ years, quote "came with the car and therefore is warranty"...after we pulled the dead mouse, sanitized the car and cleaned the blower out we did infact find a deceased Japanese ninja mouse...
http://www.deviantart.com/download/3...ix-d5452di.png I know all the dealers are not honest and some service depts are just terrible, but the good ones are out there, and if you find them, create a relationship, it will go a far way, I can rattle off numerous people I know by name that are fantastic customers, I service all their vehicles, not just the Honda, and they know we are higher priced(but the regulars get far better pricing), but it is a professional relationship and trust; you want great service, get to know the tech and request them by name, trust me! If anyone is in the Pittsburgh/greensburg area, let me know which dealer you go to, one of my co-workers is a former nissan service manager and knows about all the staff at South hills, pittsbugh east and star in gburg, I can give you some names of people that will take car of you, either tech or advisor. |
I only tip my highway patrol officers
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Never thought about tipping a service advisor. I have a good one that has been there for many years and saved me money. When I get my new car in, I will start bringing donuts.
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if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped
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Got to be kiddn' me....:gtfo2: h*ll 2 to da no!
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When I had my Infiniti for four years I kept the same service technician, he always made sure I had a nice loaner and everything was covered by my warranty. I brought him a six pack of Michelob Ultra Lights everytime and I always bought my service advisor a batch of cookies. I haven't been to my Nissan dealership, I heard they suck and try to screw you so I doubt very seriously we will form any kind of relationship. The fact that they wanted $45k for my Z and wasn't willing to budge showed me how my service relationship would go. Didn't buy the car from them and doubt I'll let them do any major service.
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For the record, the service department was like...stunned when I showed up with a stack of pizzas and a bunch of soda. I walked into the service manager's office and put it all down on his desk and he looked like a deer in the headlights.
ha ha deer |
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