Major Paint Defect. Dealer Won't Cover

dilly84 · 07-25-2012, 04:54 PM

I want to know if anyone else has had this issue on their pearl white. I have attached a picture showing the areas. The problem cannot be seen in the pic so I will explain.
In the two circled areas, it appears as if the robotic arm that paints did not put a 2nd coat in these areas as you can see the grey primer coming through. I paid 50,000 for this car and they are arguing that the hood has been repainted, yet it hasnt. The two bad areas are in the same spot, just opposite sides of the hood. Has anyone else had this issue, and if so what did you do to get it fixed? I am asking them to send me a factory painted hood, to fix the problem
2012-03-14_19-02-00_730.jpg

kenchan · 07-25-2012, 04:58 PM

you didn't notice this before delivery? or did it start showing up recently?

dilly84 · 07-25-2012, 05:03 PM

it started showing up a tiny bit in march but now it is getting really noticable. The one guy at the dealership told me he can tell it was robotic because it was exact same on both sides, but they said nissan usually doesnt have problems with pait and are very picky. then I told them that the other dealership said they thought it'd been repainted, so the guy at the 2nd dealership left for 15 minutes and brought his body guy out and he felt the hood, and said "yep repainted". So I don't know what I am to do here. I have called consumer affairs, they just told me to go to different dealership.

Davey · 07-25-2012, 05:04 PM

What about the stuff on the front there? Clearly it's not stock, I don't know what kit that is though. You didn't have it blended into the bumper/hood/fenders when that was painted?

I'm not trying to accuse you but maybe you don't know, when you add things like that on, especially with a pearlescent or metallic finish, they will often have to paint a much larger area so that the transition between the old finish and new finish is not so obvious.

LakeShow · 07-25-2012, 05:07 PM

Wow that's bad! Call up everyone you can and start complaining because that's all you can do at this point.

evoAXE · 07-25-2012, 05:09 PM

Call the corporate offices.

dilly84 · 07-25-2012, 05:09 PM

Quote:

Originally Posted by Davey

What about the stuff on the front there? Clearly it's not stock, I don't know what kit that is though. You didn't have it blended into the bumper/hood/fenders when that was painted?

I'm not trying to accuse you but maybe you don't know, when you add things like that on, especially with a pearlescent or metallic finish, they will often have to paint a much larger area so that the transition between the old finish and new finish is not so obvious.

you order that from nissan, and it comes painted. It's the s-tune aerodynamics kit, and again it comes color matched. I'm stuck, because without a factory painted hood to replace it body shops want 3-4k because of the pearl and having to blend the fenders and doors and a-pillars..

link to it: As you can see you order it to match your vehicle. No painting needed
http://www.nissanusa.com/nismo/perfo...2009/index.jsp

kenchan · 07-25-2012, 05:11 PM

that's the nismo s-tune kit, i think.

it is possible that the dealer or port re-painted it due to transit damage. but primer showing through? hummmm...

can you take it to a paint shop and have them measure the tickness of the paint between the hood vs fenders? they should be able to get you scientific data. best to use 3rd party too. then make another claim to nissan.

evoAXE · 07-25-2012, 05:12 PM

Quote:

Originally Posted by Davey

What about the stuff on the front there? Clearly it's not stock, I don't know what kit that is though. You didn't have it blended into the bumper/hood/fenders when that was painted?

I'm not trying to accuse you but maybe you don't know, when you add things like that on, especially with a pearlescent or metallic finish, they will often have to paint a much larger area so that the transition between the old finish and new finish is not so obvious.

You really do start a lot of fights, don't you.

dilly84 · 07-25-2012, 05:14 PM

Quote:

Originally Posted by kenchan

that's the nismo s-tune kit, i think.

it is possible that the dealer or port re-painted it due to transit damage. but primer showing through? hummmm...

can you take it to a paint shop and have them measure the tickness of the paint between the hood vs fenders? they should be able to get you scientific data. best to use 3rd party too. then make another claim to nissan.

but as you can see, it is on the same sides of the hood. they wouldnt have had to repain the hood to blend that front chin spoiler. So it has to be factory.

Davey · 07-25-2012, 05:14 PM

Quote:

Originally Posted by dilly84

you order that from nissan, and it comes painted. It's the s-tune aerodynamics kit, and again it comes color matched. I'm stuck, because without a factory painted hood to replace it body shops want 3-4k because of the pearl and having to blend the fenders and doors and a-pillars..

Yeah, pearl is tough. That really sucks.

dilly84 · 07-25-2012, 05:16 PM

Quote:

Originally Posted by kenchan

that's the nismo s-tune kit, i think.

it is possible that the dealer or port re-painted it due to transit damage. but primer showing through? hummmm...

can you take it to a paint shop and have them measure the tickness of the paint between the hood vs fenders? they should be able to get you scientific data. best to use 3rd party too. then make another claim to nissan.

btw nice choice of cars. I have my 370z and a 2004 g35 coupe 6mt. mine is Twilight Blue Pearl though.

Davey · 07-25-2012, 05:18 PM

Quote:

Originally Posted by evoAXE

You really do start a lot of fights, don't you.

How was that starting a fight?

kenchan · 07-25-2012, 05:21 PM

Quote:

Originally Posted by dilly84

but as you can see, it is on the same sides of the hood. they wouldnt have had to repain the hood to blend that front chin spoiler. So it has to be factory.

nono, im not talking about the s-tune kit as those come pre-painted.

i am referring to possible transit damage....even if the paint is failing similarly on both sides, if the dealer is telling you it's been repainted, you need to show them that it wasn't to get the dealer warranty repair.

honestly though, if that was my car and only the hood, i would just get that fixed on my own even though i dont agree with paying for it. it's just not worth the hassle.

whoady4shoady · 07-25-2012, 05:21 PM

Thats bullsh!t! Good luck man.

07-25-2012, 04:54 PM	#1 (permalink)
dilly84 Base Member Join Date: Mar 2012 Location: Warsaw, Ohio Posts: 18 Drives: 11 Nissan 370z Nismo Rep Power: 13	Major Paint Defect. Dealer Won't Cover I want to know if anyone else has had this issue on their pearl white. I have attached a picture showing the areas. The problem cannot be seen in the pic so I will explain. In the two circled areas, it appears as if the robotic arm that paints did not put a 2nd coat in these areas as you can see the grey primer coming through. I paid 50,000 for this car and they are arguing that the hood has been repainted, yet it hasnt. The two bad areas are in the same spot, just opposite sides of the hood. Has anyone else had this issue, and if so what did you do to get it fixed? I am asking them to send me a factory painted hood, to fix the problem 2012-03-14_19-02-00_730.jpg

07-25-2012, 05:07 PM	#5 (permalink)
LakeShow A True Z Fanatic Join Date: Dec 2010 Location: L.I., NY Posts: 5,307 Drives: Everything Rep Power: 25	Wow that's bad! Call up everyone you can and start complaining because that's all you can do at this point. __________________ \|2013 Audi S4\|Ibis White/Black\|S-Tronic P+\| \|2013 370z\|PearlWhite/Persimmon\|Touring/Sport/Nav\|F.I. CBE 18" CF\| \|Sold\|2011 370z\|Gun Metallic\|Touring/Sport/Nav\|

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07-25-2012, 04:58 PM	#2 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	you didn't notice this before delivery? or did it start showing up recently?

07-25-2012, 05:03 PM	#3 (permalink)
dilly84 Base Member Join Date: Mar 2012 Location: Warsaw, Ohio Posts: 18 Drives: 11 Nissan 370z Nismo Rep Power: 13	it started showing up a tiny bit in march but now it is getting really noticable. The one guy at the dealership told me he can tell it was robotic because it was exact same on both sides, but they said nissan usually doesnt have problems with pait and are very picky. then I told them that the other dealership said they thought it'd been repainted, so the guy at the 2nd dealership left for 15 minutes and brought his body guy out and he felt the hood, and said "yep repainted". So I don't know what I am to do here. I have called consumer affairs, they just told me to go to different dealership.

07-25-2012, 05:04 PM	#4 (permalink)
Davey A True Z Fanatic Join Date: Apr 2011 Location: Indiana Posts: 3,766 Drives: '15 NISMO 6MT Rep Power: 117171	What about the stuff on the front there? Clearly it's not stock, I don't know what kit that is though. You didn't have it blended into the bumper/hood/fenders when that was painted? I'm not trying to accuse you but maybe you don't know, when you add things like that on, especially with a pearlescent or metallic finish, they will often have to paint a much larger area so that the transition between the old finish and new finish is not so obvious.

07-25-2012, 05:09 PM	#6 (permalink)
evoAXE Banned Join Date: Jul 2012 Location: behind you Posts: 87 Drives: evoX & 370z Rep Power: 0	Call the corporate offices.

07-25-2012, 05:11 PM	#8 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	that's the nismo s-tune kit, i think. it is possible that the dealer or port re-painted it due to transit damage. but primer showing through? hummmm... can you take it to a paint shop and have them measure the tickness of the paint between the hood vs fenders? they should be able to get you scientific data. best to use 3rd party too. then make another claim to nissan.

07-25-2012, 05:21 PM	#15 (permalink)
whoady4shoady A True Z Fanatic Join Date: Jul 2009 Location: New Orleans Posts: 1,088 Drives: 09 Silver Nismo Rep Power: 18	Thats bullsh!t! Good luck man.