this is why i hate nissan as a company

cossie1600

before I start, let me just say I love my car and I have had many Nissan's. while I love their cars, their dealerships and customer service are just pain in the *** to deal with. whenever you have problems with the vehicle, they do their best to run away from the problems instead of trying to fix them. I guess this is what we get for buying a car for 30k.

ranting on a cell phone sry, I will list more specifics when I get a keyboard

shadoquad

I don't think this is specific to just Nissan. I've known Mazda dealers, GM dealers, and a few others to act like this.

I've also known dealers that are wonderful to deal with. When you take away the brand of make from dealerships, you realize that they are individual businesses, run very differently. They are in it to move vehicles, service vehicles, and move parts. How they make their profits from that ranges in a variety of practices, some above board, some very shady.

I agree, dealing with an ahole dealership is not a pleasant experience.

blackcherry20

I tend to agree-most dealerships do not care after the sale is complete. The one exception I have to note is Beechmont Chevrolet in Cinci (used to be Isuzu). They went way above and beyond for me once-brought a flatbed truck to pick up my SUV when Isuzu refused to honor roadside assistance...on the whole-dealerships suck-Ford is especially bad! Hence I drive a Nissan and a Honda.
and I'm sorry you are having to deal with it-
Headed back to dealership this weekend for initial oil change-I'll let you know how it goes...not expecting a lot but you never know.

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Grand Sport Corvette Arctic White

MMC Racing

No context, no care...

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2014 F150 Raptor, 2014 Mazda 3, 2015 Nissan GT-R

cossie1600

oh yeah, they won't even pick me up even though I am 20 miles away. now I have to find a ride to pick up the car. wonderful

kenchan

you should get a prius again. those are reliable and faast.

cossie1600

yup, 69k miles, broke two sets of hatch struts and that's it. I don't like Toyota cars much, but they are definitely more dependable.

I have 18k on the car. here are the issues.

#1. rear hatch not popping easily. had that problem since new, fixed at 12k on first try

#2 inaccurate fuel gauge. had that problem since new. refused to fix at 12 and now 18k

#3 broke baffle inside fuel tank. fixed at 12k on first try, took about a week. they were so cheap that they didn't align the car after. I ended up paying out of pocket to fix it myself rather than to beg them to fix it because I know they will tell me it is normal for cars to track sideways.

#4 tpms flash in and out at 17k, reported problem at 18k, but they claim it is caused by my trailer hitch and the light disappeared and car appears to be fine.

got more issues to list, too hard to type on phone. more to come later

PapoZalsa

Well nowdays cars of $30K doesn't mean much, compare with some others.

It also depends of the dealer, no matter the type of car.

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shadoquad

Compdoc777

Yep, we are considered pauper (sp) class.

Dealer treatment

0-20k car: treated like scum depending if you are a hot chick or not. Will make **** up to charge you for. Say all the loaners are out.
20-40k car: treated better, but unless you purchased the ultra warranty for half the price of the car they really want nothing but your money. Might get some coffee. Company logo all over loaner.
40-60k. You get a little better treatment great loner and some kiss azz when you come in. company logo not on loaner.
60-120k: Expensive coffee quite nice lounge with a hot chick asking if you need anything. Hot chick picks you up in a hot car and let's you know that you could loan her.
120-500k: They come to you house and give you a massage by hot girl. flat bed your car and drop off anthoer exotic if wanted.
500k-1.5 million. Don't have to a thing and you have Happy ending with the massage!

UNKNOWN_370

I have had very few a problem with my dealer and they have compensated for any BS I ever had to go through... I've heard of guys in new Z06's getting shytty service on a $80k car... Sooo... this is overgeneralization due to your own personal stress.

kenchan

bcherry- do the change yourself. only go to the dealer for warranty repair.

blackcherry20

The first one is FREE! or I would be doing it locally-as soon as the garage and lift are in guess who is doing them?! Yes-the hubby!

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Grand Sport Corvette Arctic White

Cmike2780

Make sure you know what kind they are putting in. Should be Mobile 1 Synthetic or the Nissan Ester if you're going to the dealership.

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Shamu

My dealer has been awesome? But I know of others that I wouldn't consider.

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Grant